ComplaintsforWakefern Food Corporation

• Initial Complaint

  03/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I have been a **** Rite/Bayonne customer for many years, as was my mother, since 1965. As I am now permanently disabled I rely on **** Rite's online delivery service. Although I've experienced numerous problems with the online service in the past, I remained a **** Rite customer, mainly because Selina always resolves whatever was done incorrectly by others. After the deplorable treatment I received yesterday from Kat, the Online Dept Mgr., I canceled my $350.00 order *** took it to **** *** ****** online delivery service. If I do not hear from a Wakefern executive I will use **** *** **** permanently. Yesterday, shortly before delivery was scheduled, I received a text from **** Rite regarding out of stock items. SEVENTEEN items were out of stock. Some offered substitutions; some did not. I always state acceptable substitutions in the comment section underneath each item. They are rarely read by the Online Dept. ****per. This was blatantly obvious yesterday, as some of the substitutions offered were exactly what I said I did not want. In any case, as so many items were out of stock, *** the substitutions offered were not acceptable, I called the store to request appropriate substitutions. You would think I had committed a heinous crime. Kerlina, who answered the phone (after a 15 minute wait) cut me off at the first item *** put Kat on the phone. I have never experienced such rudeness *** hostility from a supervisor at any store or office. Not only did Kat talk over me, she also told me I "had to" answer the text that had been sent, *** "they didn't have time for me". I could continue but will wait to elaborate further until I speak to a Wakefern executive. Kat upset me so greatly that I canceled the order *** told her I would be contacting Wakefern/Inserra to tell them how she treats customers. Kat flippantly told me to go ahead *** do so. Then I called the store again, asking to speak to the store mgr. I told Neil, the store mgr about Kat *** asked him if he could get a delivery to me. He did not care to do so, *** seemed unconcerned when I told him if he wouldn't extend help toward a loyal, disabled **** Rite customer, I would no longer **** there. I had explained to him that I can not physically **** in store, so if I can't get correct items through delivery I'm without important items until my next delivery. This also did not matter to Neil. I am filing this complaint because it is the only way I can think of to get the attention of Wakefern. There is no contact information on the **** Rite site, *** Neil would not give it to me. I believe if I'm spending $350.00 on groceries, *** seventeen items are out of stock, I am behaving reasonably by calling the Online Dept to request acceptable substitutions. Kat might as well have told me to give my $350 to **** Rite *** accept whatever items they decided to throw at me, as I am not important enough to make the time to ensure my order is satisfactory. She has no business speaking to customers. She doesn't even pretend to be courteous. Selena should be the Online Mgr. She is a ****per, but she does what the manager should be doing. Unfortunately Selena is on vacation.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  store ad fish sticks 4.99 self scan rang up 5.99 went to store mgr. greg with error and asked for super refund it is the law mgr. greg refused to give it to me even after i showed him the law posted on store window he was rude and continued to embarrass me infront of customers told me he knows the super refund law but is not going to give it to me he should not be mgr. of store very rude-arguementive and not a customer friendly person i never had a problem before till i met this mean personwho broke the erie county super refund law . Thank you

• Initial Complaint

  09/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have requested information regarding whether Wakefern's self checkout kiosks in ******** are collecting biometric data and storing it in consumer profiles, and Wakefern has indicated that their self-checkout kiosks are now collecting 1) iris eye scans, 2) voice prints, and 3) facial recognition profiles on their customers without their knowledge. As a resident of ******** and **********, I have the right to opt out/delete data collection profiles, and they haven't addressed my inquiries sufficiently. I wrote to their office on 8/27/23 (below), and they responded, but did not answer my questions about opting out and deleting my profile, or where it says they're collecting this data in their privacy policies.To Whom it May ********* occasionally patronize your stores in ********, but it's come to my attention that Fairway is collecting biometric and other data from me when I enter the store. I would like to know 1) what biometric data is being collected, and 2) I would like to opt out of all of it permanently. If I am unable to opt out, I will no longer be patronizing your stores. Thank you.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  re shoprite *********************************************** . complaint i shop there last night 9 pm they have many sales this week problem is they require cust has to enter discounts via digital or go to cust service. as a result there is long waits and is***s with the discounts do not appear at checkout. i was there and i went to cust service to have assoc cs scan code for my discounts to card. a black woman was finish with a cust and abrupty yelled she is off the clock and went thru a door and slammed it. the other cs assoc was help a cust who had 100 lottery tickets to scan a 90 yr old woman. then a woman named **** who stands at self check out came to me an dstarted screaming you again just get out teh store now.. i told her never to speak to me and i asked for the manager who seems to have problm managing a big sale week and most of all the junk grocery worlers standing at self check out doing nothing and this **** come up im try shop and abuses me. then she says to go to a cashier. im shop bring $ for groeries and great proces and i have to take abuse from worst trash persons who hate the job and have no knowledge how to treat a customer. so i had to go to cashier i chose bevause of these worst trash workers stand annoyed hates theirjob. i have to go grocery shop i have no choice and this week there is many great sales. tje manager a man cany manage and tehy should not bog up a crowd to have to wait to piut discounts and wait long time be very rude and soem are seniors. thsi manager is a poor dude who cant manage and this c*** ****************** check is a horror who has no respect for customers they need to go. l can *** for $500 for this abuse

• Initial Complaint

  02/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This app Ive downloaded has continued to show and share every single game ad that involves the place of business I work for. I really am not a fan of this anymore. So Im no longer interested in seeing these ads anymore either and because this is a place of business I work for Id expect a resolution quickly for this game ad to get removed and I get a phone call about the resolution to this problem

  Business response

  03/08/2023

  Good Afternoon:

  I have confirmed with our Digital team that we do not showcase ads that are not tied to the products we serve in our stores.  Perhaps the gaming ads the customer are referencing are being served up by their mobile phone provider?  Thank you.

   

  
  *****************************

  Director Customer Care

  **********************.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  I have tried contacting the corporate office but could not reach anyone to resolve this issue. I have been a customer of ********************** for ** years, I live within a few miles from the local shoprite. The corporate office has been mailing customers shoprite coupons to people that have a price plus card, I have not received any promotional coupons in the mail even though I'm a weekly customer. Also we used to receive the weekly flyer in the mail and that has stopped also. I would like to request to be added to all mailing lists and if they can send out courtesy coupons that would be great.

  Business response

  07/25/2022

   

  Dear ******************,
  

  Thank you for writing back. ShopRite offers a variety of promotions, including weekly digital coupon savings. With the hope that all of our customers can successfully participate. To learn more about other ways to add savings to your Price Plus card, please visit our website at: www.ShopRite.com. 

   

  We are sorry that you were not selected for this specific mailing. As a one-time goodwill gesture, we have loaded a customer care coupon for $5 to your ********************** Plus card. Please note that this credit will automatically deduct from your next purchase at any ShopRite location. We have forwarded your comments to our ****************** for their consideration when creating future programs of this nature. 

  If we can be of further assistance, please let us know.

   

           ******
          Customer Care

  Customer response

  07/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. The coupon is fine, however please make sure I'm on the mailing list going forward. thanks
  
  Regards,
  
  *** Narcis

  Customer response

  07/29/2022

  
  Complaint: 17303600
  
  I am rejecting this response because:  The coupon was not added to my account, I was at the store today.  can you please check if they added to my account ************. thanks.
  
  
  
  Regards,
  
  *** Narcis

• Initial Complaint

  02/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Shoprite requires digital coupons to get discount. I got confirmation that item (tuna fish, 10 for ****. 3x 3.60=loss of *****) was selected.When I got home, I found discount was not applied. Next week I spoke to ***************** Very nice but no power over coupons. I wrote to their survey website. No response. Called 800SHOPRITE to say that I did not get discount because coupon did not show up on my card. Her response was I can't get discount because coupon did not show up on my card! So the system did not work and I can't get it fixed because the system did not work.This is not the first time that items shown as being selected do not actually appear on the card. Others have said it has even happened when **************** enters the item.Most people do not check every single item on a long receipt so store gets away with selling items at a higher price than customer thought they were paying.Since digital coupons do not always work, stop using them. At least also issue a paper coupon, They never have similar problems. If items in these situations would then be free, I'm sure the problems would cease immediately. That's something for state legislature to investigate.Register receipt:01/17/22 02:46pm S506 R12 T111 C61664

  Business response

  04/20/2022

   

  Dear ******************,
  

  The Better Business Bureau has made us aware of your complaint about the digital coupon for Bumble Bee Tuna.  We appreciate the opportunity to respond.
  
  We strive to ensure our digital coupon programs are clear and accurate.  Like paper coupons, the purchase terms of the digital coupon must be met in order for the discount to apply properly.  The coupon in question was valid on tuna packed in oil.  Your receipt shows that you purchased tuna packed in water. 
  
  We're sorry for any confusion this may have caused, ******************.  We have issued you a $5.00 credit which has been placed directly on your Price Plus card. The credit will be applied to your next grocery purchase (over the credit amount) using this card and once redeemed will appear as ************* Credit under coupons at the bottom of your receipt. Please remember, the credit will be applied to the next scan of your Price Plus card so if you share your card with another family member and they use the card first, the credit will be applied to their purchase.
  
  Thank you for your patience.  If you have any questions or if we can be of assistance in the future, please let us know.

  Sincerely,
  
  ******
  ************* 

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order with ShopRite Of ********** ********** online yesterday for delivery today between 3 PM and 4 PM. At 12:30 PM today I received a list of items that ShopRite wanted to substitute. I had already approved substitutions. However I responded to that text approving the substitutions at 2:04 PM.At 2:15 PM ShopRite checked out my order without the substitutions. The order was delivered at approximately 2:30 PM without the substitutions. I called ShopRite and asked why the items substitutions were not delivered. They said they received the substitutions too late and had already checked out the order. I hung up the phone with them and checked my email. I saw they had checked out the order after they received my substitutions. The order was delivered a half hour before it was supposed to be delivered and they had plenty of time to give me the items to be substituted. I called ShopRite Of Somerville back and explain this to them and they said they did not receive my substitutions ( their story changed) And when I asked to talk to a supervisor, they said the supervisor wasnt until tomorrow. What department operates without a supervisor? I hung up with ShopRite Of Somerville and called their main office and explain this to them. They have not called me back. I want to substitute items delivered without an additional delivery fee

  Business response

  12/06/2021

   

  Dear ********************,
  
  Thank you for taking the time to tell us about your recent ShopRite from Home experience. We appreciate the opportunity to follow up.
  
  We know that our customers depend on ShopRite from Home for an easy online shopping experience along with fast, friendly store pick up or home delivery service. Recently, many stores are experiencing some staffing challenges and we regret that this may have impacted your recent order.  We are sorry that this grocery delivery  fell short of your expectations.
  
  Please accept our apologies for any inconvenience you were caused.  We've shared your feedback with the owner of this store location and we have also placed a $20 goodwill credit on your Price ********* card.  It will come off automatically the next time your card is used at checkout on an order of $20 or more.  Please note that if someone else in your household uses your card, they may receive the discount on their order.   It will appear as "cust care credit" on your receipt.  
  
  We appreciate your feedback and hope youll give us a chance to restore your confidence in us. If we can be of further assistance, please call us at 1-800-ShopRite ***************).

  Sincerely,
  
  ******
  Customer Care

   

  Customer response

  12/20/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

   would like to advise that the $20 was deducted from my December 15 order, 

  
  Regards,
  
  ***************************

  Customer response

  12/20/2021

  
  Complaint: 16068042
  
  I am rejecting this response because: Regarding your recent email, I reviewed ShopRites response to my complaint and find that I have had two orders since their response and did not receive the $20 credit. Can you please contact them and make sure that the $20 credit is placed on my account. 
  
  
  
  Regards,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩