ComplaintsforOldco DLH LLC (formerly Dr. Leonard's Healthcare)

• Initial Complaint

  08/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In past couple years I've been able to successfully make an ONLINE payment (ShopNow Pay Plan) on my Dr ******************** account in past couple of years. This past month the site design changed, I was able to log-in to my account to make a payment... it was charged but my account have never since last month been updated NOT EVEN THE BALANCE! AND the online payment took 2 WEEKS! Add to that instead of the usual store name it would show to the RIGHT ACCOUNT WITH THE MATCHING ACCOUNT NUMBER (I usually put on the checks) it said it was paid to "AMERIMARK" INSTEAD of ***********/ShopNowPP!! My Dr *** account balance and status doesn't show any charges nor payments... it doesn't even have the payment due date updated!!

  Business response

  08/29/2022

  Dear ******************,
  At the end of July into August we had a conversion of our system, unknowing to us there was a shut down with certain programs. This caused a delay with your payment submission. We do not categorize it as late since it was a delay on our side, it will not affect your credit either.
  
  ********************* has joined the Amerimark Family, which is why you see the name change. I show a payment was made to your Amerimark Account for $40.00, applied 8/15/2022, new balance $502.99  . Then I show another payment on your Dr. *************** account, $45.00 applied 8/18/2022, new balance $675.70.
  
  At this time we are aware of the issues and we appreciate you reaching out. The issues are being address and most have been resolved. If you have further questions or complaints please let us know.
  
  Best Regards,
  ***** at Dr. Leonard's Healthcare Corp.
  

  Customer response

  08/30/2022

  
  Complaint: 17777411
  
  I am rejecting this response because:
  It was a payment from/on the  Dr ******************** site TO my Dr ******************** account, NOT the other account mentioned. That online payment should not have been sent to the wrong account.
  
  
  Regards,
  
  ***************************

  Business response

  08/31/2022

  Dear ******************,
  Per our previous reply, At the end of July into August we had a conversion of our system , unknowing to us there was a shut down with certain programs. The issues are being address and most have been fully resolved.
  
  All payment are going into the proper accounts after we correct the error, regarding your payment made you need to notify us of how you would wish to proceed. Do you wish for us to refund the extra $40.00 payment made to Amerimark on 8/15/22? In these cases we do offer it at customers requests.
  
  Best Regards,
  ***** at Dr. Leonard's Healthcare Corp.

  Customer response

  09/03/2022

  
  Complaint: 17777411
  
  I am rejecting this response because: I would like the payment amount of $45 sent 8/6 (they likely received between 8/15 and 8/18) to be refunded.
  
  
  Regards,
  
  ***************************

  Business response

  09/08/2022

  Dear ******************,
  
  Per your request, the first payment you made will be refunded for $45.00 via check.
  It will arrive within **** days.
  If you have further questions or complaints please let us know.
  
  Best Regards,
  ***** at Dr. Leonard's Healthcare Corp.
  
  

• Initial Complaint

  08/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On August 19th, 2022, my financial ***************** of America notified me of fraudulent activity on my account. It alerted me to the fact that ********************** Online Medical Supplies had been deducting $14.95 per month from my account and I informed the bank that I had not authorized a monthly deduction payable to **********************. The bank agreed to cancel the deductions from my account and provide a number to call ********************** about this situation. On August 21, 2022, I called ********************** and learned that they had been deducting $14.95 from my account since February 2019 - without my consent!!!! I spoke with *** ***** who stated, she was only authorized to provide a maximum of up to 6 months refund on membership fees.Problem: For more than 3 years, ********************** has deducted more than $500 from my account and I never requested a membership relationship or authorized this company to deduct monthly membership fees from my account. History: Account #********. Former Address: ****************************************** - I have not lived at this address for more than 3 years.I placed 2 orders: 2/20/19 - Bed Pads for $38.92.3/24/19 - Toilet Safety Support, Raised Toilet Seat, and Pine Tar Soat for $147.89.This company took it upon itself to use my debit card to apply a monthly membership that I did not authorize and I would like to be reimbursed for all that they have charged me. I'm a 78-year-old women taking care of a husband who is a disabled Vet and ********************** has taken financial privileges that I did not consent too. I did not know of this situation until my bank alerted me to this fraud.Regarding the military question - I am the wife of a disabled Marine Veteran who has ordered supplies for my disabled husband.

  Business response

  08/29/2022

  Dear **************,
  We apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible when we offer our perks program.
  You may have seen an offer to enroll when you received your order confirmation or spoken to one of our customer service agents. If the order was placed online this is what we show all of our customers who qualify for perks. We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent.
   We ask you to provide your email address as shown in the picture above the email box, we outline the basic payment term of this program.
  
  If you do enroll a sign up package is sent 7 days after enrollment. It provided information to login in online and more details on the program. And the day of enrollment an email is sent out.
  
  At no point are we attempting to deceive customers, all the necessary information is provided before, and after the enrollment.
  Your account has been sent forward to be refunded for the remaining months.
  
  Best Regards,
  ***** at Dr. Leonard's Healthcare Corp.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12/11/2021 I ordered 2 orders before they sent me this Fraudulent order my other 2 orders that I paid for if over ****** the shipping was free the total of this order that I didn't order was ****** my account # is ************* & the account # on the order it ********** I could of ***** tax sent it back but the return stickers didn't match up so I filed a complaint with **** ***** shipping Attorneys General which ended up going no where because they wouldn't respond back. So I have just been paying it. The balance now is ****** in June I made a ************** added it to the balance instead of subtracting. Then 7/31/2022 I made a ***** payment that went to a *********************Mart that I don't owe anything to ************ I called them yesterday to see what was going on Because I called Dr.Leonards to make that payment this is FLAT Out ABUSE I need an Attorney to *** for emotional abuse so there suppose to credit my bank card back give them a week. I got a call this week asking for Spite ****** which was odd but I know when I call to make a payment it tells me I have 2 accounts when I don't unless they do this to everyone to make money then that's why. I tried to setup online but there not letting me do that so thats why I have been calling in & it seems like they may be hacking my phone.

  Business response

  08/26/2022

  Dear ****************,
  Thank you for brining this to our attention.
  
  Our system recently went through a transition, unaware that there is a block on payments and being transferred to the incorrect AEPP account
  Your $60 payment is being refunded back to you, and you are able to make a new payment to your DEPP account with us.
  
  We understand this malfunction is not on our customers and we are not charging late fees. On June 1st you made a payment for $30 brining your total to $. For the month of July I do not have any payment made, causing one late fee for $1.50. In June, July and August you do have finance charges. brining your total to $309.01. Your $60 payment has not been applied, and is being refunded not transferred to this balance. As a courtesy I will refund the finance charges from June, July and August and the late fee. This will bring the total to $290.05, once you make the payment for $60.00 your total will be $230.05.
  
  Best Regards,
  ***** at ********************* Healthcare Corp.

• Initial Complaint

  08/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  i have been shopping on line for about two years at dr ********************** and amerimark they are two differnt stores in tha same place i pay them both sepertely every month on time but last month iplaced a order at dr ********************** that was 33$ after i placed that order a few days later i went in to my account to check on my order and noticed they sent it to the wrong address but all readt charged me for the items so the items were returned by the mail man need less to say i never got them but still being charged for them then on top of that on august first i paid my bill on line for amerimark and then called dr ********************** and paid them now what they did was put both payments on my amerimark account so i called amerimark and told them so they put the payment that sent to dr********************** on that account but dr********************** said i didnot pay them and is still charging me the 20$ payment that i made and for the order that i never got i called them a bunch of times and got a differnt story every time but they still have not fixed the account this is the conformation number for the payment k060801 and i know they got the payment because i only had 40$ on my debit card and they removed it please help i have been trying to build up my credit and that will affect it

  Business response

  08/25/2022

  Dear **************,
  We are sorry for the situation and appreciate you bringing this to our attention. I did call and I appreciate you taking my call.
  
  Our system recently went through a transition, unaware that there is a block on payments and being transferred to the incorrect AEPP account. At this time your account has been refunded all finance fees from this year and we are applying the payments you stated were incorrect to the proper account. Once it all settle your new balance will be $42.65.
  
  Please allow **** days for these balances to reflect.
  if you have further concerns you have my number, or you can email us.
  
  Best Regards,
  ***** at Dr. Leonard's Healthcare Corp.
  

  Customer response

  08/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

  Customer response

  09/06/2022

  
  Complaint: 17718886
  
  I am rejecting this response because:they did not resolve the issuise
  
  
  
  Regards,
  
  *************************

  Customer response

  09/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Case ******** has been resolved
  
  Regards,
  
  *************************

  Customer response

  09/12/2022

  
  Complaint: 17718886
  
  I am rejecting this response because:they have gave me the run around time after time the issiuse was fixed on friday 9-9-22 went back in my account on 9-10-22 and seen where the money was fixed on dr ******* then went to my amerimark account and they added the money they took off one account to my other account so they realy did not resolve any thing its like i said its only twenty dollars but its my money and thats not right be buying thing from them since covid never been late on any pay ments right is right and wrong is just wrong

  
  
  
  
  Regards,
  
  *************************

  Business response

  09/16/2022

  Dear **************,
  Appreciate you following up with us. As stated in our previous message our system recently went through a transition, Unfortunately many issues regarding billing have occurred. All of these issues are being looked into by multiple teams to resolve asap but they do not have a time frame of resolution.
  
  Unfortunately the deduction I processed on your order did take effect and two days later it was removed. Unsure of why,its possible it was a system glitch. Please know this was not removed from your Amerimark to your Dr.L, we did not transfer the $20 to the other.
  
  At this time a $20 refund has been applied again, and your new total is $50.28. Any bills dated prior to 9/16/2022 can be disregarded.
  
  Best Regards,
  ***** at ********************* Healthcare Corp.

  Customer response

  09/16/2022

  
  Complaint: 17718886
  
  I am rejecting this response because:
  
  
  
  Regards,
  because they did not fix the issiue they did the same thin to the twenty off one account and put it back on the otheraccount there telling a lie they got there money its on my statement where they got there money and there wrong
  *************************

  Business response

  09/19/2022

  Dear **************,
  
  When we first spoke on the phone, you stated you made a payment that was applied to the incorrect account. You also stated this within your BBB Complaint, when we spoke and also noted in your account, you had spoken to our agents regarding a balance transfer. You denied this offer and per multiple agents notes, you stated you would contact your bank directly.
  
  When you contacted the BBB, we never took money from one account to the other and nor refused to refund your account. You have been refunded on your AEPP and your DEPP. Our IT Departments have been working on the billing issues that came about during the transition. If this means processing a balance transfer, etc.they have been doing this within the last few weeks. Which is why the payment you made was then moved to the proper account, per your original action.
  
  Again your accounts have been refunded, as we have stated in our previous replies.You have continued to claim we are lying when we are not. Our agents have only processed what you have requested. and we have explained that the program transfer affected accounts which we are correcting.
  
  As a one time courtesy a forced refund check will be sent back to you personally,not applied to your account. At this time nothing further is needed to apply to your account.
  Check will arrive within **** days to address: **************************************************************, **  Zip: 36867-3107
  
  Best Regards,
  ***** at ********************* Healthcare Corp.

• Initial Complaint

  08/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 3/21 I made a purchase to this company. The following month I started getting monthly charges of $19.99. This was not discovered for several months. Once I discovered I contacted my Discover card, they told me I needed to contact the company. I contacted the company and was told they would stop the monthly charge. The charge has not stopped. They have charged me a total of $286.00. My daughter contacted the company and asked to speak with a manager and was told none was available. They told her this charge was for a membership that protected me against fraud for purchases made to their company. The person she spoke to was unable to process a refund. She contacted Discover card and opened a fraud claim. Discover card said they can only block this company for 13 months and then they could start charging my card again. This company targets senior citizens. The charge is for DRL*IDSA DR ********************** ************ **. Please investigate this company.

  Business response

  08/11/2022

  Dear **********************,
  
  We apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible
  when we offer our perk programs. If the order was placed online this is what we show all of our customers who qualify for perks.
  We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent.
  
  Your account has been set to be cancelled and fully refunded. Please wait 3-6 business days to see refund back to your account.
  
  Best Regards,
  Diego at Dr. Leonard's Healthcare Corp.

• Initial Complaint

  06/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered two pair of shorts Order # UBUX8800 | Order Placed on: May 19, 2022 and mailed the next day ****** It never made it past ***********:28Arrived at ***** locationSAINT ******, MO ************:22Departed ***** locationCHAMPAIGN, IL ************:23Arrived at ***** locationCHAMPAIGN, IL ************:11Departed ***** locationFEDEX SMARTPOST **********, ** ************:50Arrived at ***** locationFEDEX SMARTPOST **********, ** ************:46Shipment information sent to ****** It never made it past there

  Business response

  06/10/2022

  Dear ******,

  We do apologize that there is a delay with ****** Our agent did advise that you contact us back on 6/7 if you didn't receive the pack. We processed a refund for the order.

  Best regards, ******** at **********************

• Initial Complaint

  06/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered two pair of shorts order # UBUX8800 date of order is 05-19-22 it was shipped the next day ****** On 05-25-2022 it says it was in ***************. So far to date 06-04-22 I haven't received them. It should take from St. ******* to me 3 hours way. Can you help? I want one of two things. Either get me what I ordered or give me credit for them.

  Business response

  06/06/2022

  Dear ******,

  We do apologize that there is a delay with ****** Our agent did advise that you contact us back on 6/7 if you didn't receive the pack. We went ahead and processed a refund for the order.

  Best regards, ******** at **********************

• Initial Complaint

  06/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received two letters. One from ********************* and one from Carol Wright stating I owe them money in two different amounts for credits I received from my credit card company. They claim I need to return the merchandise. There is no order number and neither letter states what the products were. They ask to send checks or money orders to pay for the merchandise. I do not know what merchandise they are referring to. The amounts are $83.44 and $73.90. I am not sending any money not knowing what it is for.

  Business response

  06/08/2022

  Dear *****,

  We apologize for the confusion surrounding these two orders placed. We did reach out to our ****************** in regards to your account. We were advised that chargebacks were done against both orders with your bank. After the bank did their research they ruled in our favor and upheld the charges. You are welcome to contact your bank and they would be able to better help you understand their decision. Please let us know if we can be of further assistance.

  Best regards, ********* at Carol Wright Gifts

  Customer response

  06/09/2022

  
  Complaint: 17316097
  
  I am rejecting this response because:The business has not itemized what the products are that are in question and they have not given credit card information either ie type of credit card. I think they are trying to say that I received credits for items not returned? What items were ordered? When were they ordered? Give me more information. I do not recall ordering from these places. 
  
  
  
  Regards,
  
  *********************

  Business response

  06/09/2022

  Dear *****,

  We apologize for the confusion. The order for $73.90 is for a Vertical Toaster Oven. The second order for $83.44 is for a Contour CPAPMAX pillow. We can only see that a Mastercard was used, the number is encrypted in our system. Please let us know if we can be of further assistance.

  Best regards, ********* at Carol Wright Gifts

• Initial Complaint

  03/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ********************** catalog *** has been charging my card without authorization. Every month they charge $14.99 for some type of membership I did not request. This has happened monthly since April 2020 after a one time order. My bank has been able to refund my account twice but unable to stop the charges. Every time they reach out, the contact information is invalid. I really need your help to #1) stop these charges immediately and, #2) assist in acquiring a refund.It appears that this complaint needs to go through your specific office. Obviously, others have been assisted by this office as well.This charge is like a bad dream. They got me to order then took advantage of me. Painful for a senior on a fixed income. Please let me know how we may proceed.Thank you

  Business response

  03/10/2022

   Dear *****,

  We apologize that you were unaware that you signed up for the Perks program. We have requested to have the program canceled for you and a full refund processed in the amount of $313.95. Please allow 3-7 business days for the refund to post to your credit card. Please let us know if we can be of further assistance.

  Best regards, ********* at Dr. *******************

  Customer response

  03/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  02/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered ******* & bra only from **********************.Date of Transaction: January 8, 2022 The amount I spent: $81.20 What the business committed to provide you: They didn't try to provide anything to me they gave me a really hard time and they told me that I have placed the order but I have never received any package and its 2/16/22. Whether or not the business has tried to resolve the problem: They didn't try to resolve the problem they just kept telling me I placed the order and didn't try to tell me anything to make me feel better. Order Number: CJPO7900 Tracking: unsure, but its was suppose to take 7 business days.

  Business response

  02/21/2022

  Hello ********************,
  Were sorry to hear you never received the order. Your order CJPO7900 was placed 2/8/2022 and was shipped on 2/9/2022.It was sent out via ***** and it shows it was delivered to your home in ** as requested when the order was placed.

  Travel History
  Wednesday, February 16, 2022                    
  12:32 PM ***********, **

  Delivered: Given to customer.Signature Service not requested.

  Unsure on who received it since it was given to someone directly. We recommend you check with family or any neighbors if they accepted it in your place.  
  At this time your order of $129.94 has been fully refunded. You should see the refund back to your card within 3-5 business days.
  
  Best Regards,
  ***** at Dr. ******************** Corp.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩