ComplaintsforOldco DLH LLC (formerly Dr. Leonard's Healthcare)

• Initial Complaint

  02/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was overcharged over $200 for their perks program. I've been jerked around since November 5, 2022. They owe me money and are ruining my credit with false charges and have promised a refund since then with no refund yet. I have spoken with at least 3 supervisors who have promised to fix the problem to no avail. I closed my account and was promised my refund would be applied to my account and a refund of anything left would be returned to me.

  Business response

  03/01/2023

  Dear ********************,
  We apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible when we offer our perks program. You may have seen an offer to enroll when you received your order confirmation or spoken to one of our customer service agents. If the order was placed online this is what we show all of our customers who qualify for perks.
  We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent. We ask you to provide your email address as shown in the picture above the email box, we outline the basic payment term of this program.
  
  Your account was partially refunded 11/10/23, I had the accounts remaining amount refunded on 2/28/23 and it has been taken off of your existing balance.
  
  The refund has cleared your account, and nothing is due at this time. If you have further questions, please let us know.
  
  Best,
  ***** at Dr. Leonard's Healthcare Corp.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was being charged on my credit card $14.95 /month for what they told me was a rewards program that i never signed up for and had no knowledge of. This monthly charge started before January 2022. I can only go back on my credit cards beginning on January 19 2022. It began before that. I am asking for a full refund, from the month it started. There is no rewards program that I am aware of. I bought a couple of individual items over the years. This is a total scam.

  Business response

  02/20/2023

  Dear ******************,
  Under your Perks account *********, we show you enrolled on 7/27/2020.
  We apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible when we offer our perks program. You may have seen an offer to enroll when you received your order confirmation or spoken to one of our customer service agents. If the order was placed online this is what we show all of our customers who qualify for perks.
  We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent. We ask you to provide your email address as shown in the picture above the email box, we outline the basic payment term of this program.  Customers are given the option to cancel when they wish too.
  
  At this time your account has been set to be cancelled and fully refunded for the months charged. This takes effect within 3-6 business days and refunds reflect back to form of payment. If you need further assistance, please let us know.
  
  Best,
  ***** at Dr. Leonard's Healthcare Corp.

• Initial Complaint

  02/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order for a pair of sneakers, 3 towels sets and sent a check ******. Two of the towels sets were cancelled but only sent me a check for *****. I have contacted them twice and sent a copy of my check. They sent a letter back saying they had to have a copy of the back of the check, which I sent weeks ago but haven&#**;t heard back.

  Business response

  02/16/2023

  Dear **************,
  Thank you for contacting us regarding your order, we're happy to assist.
  Under account *********, we have order L12975025 placed 10/25/23 a check for $111.50 was received. 
  
  Qty one for 10pc ***** Bath Towel Set $24.99
  Qty 1 for the ****************** $28.99
  Shipping $9.99, Tax $3.99 comes to a total of $67.96.
  Once we take the total of the order from the check received came to a total of $43.54 being sent back to you.
  
  The check amount received was proper, if you have further questions, please let us know.
  
  Best,
  ***** at Dr. Leonard's Healthcare Corp.
  

• Initial Complaint

  01/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Nov 20, 2022 placed order with Dr. Leonard doe 4 pair of booties in 4 differebt colors brown, black blue and plun (They are a short boot) and 1 pair of fleese lined leggins. Upon confirmation said all was available now. About a month later I received 2 pair black booties and the blue. I had to return one black and said I would be credited for them. Still don't know if I was or not. Other items didn't come I call them about 3 weeks later got the brown ones and the leggins. As of today Jan 9, 2023 no plum booties. I called 3 times today said they would check where they are only to be disconnecte. Called back 4th time asking for supervisor ask for my phone number I said you don't need phone number for supervisor to be disconnected again. Just want my shoes then done with this company.

  Business response

  01/10/2023

  Dear Ms. *****,
  Apologies for the delay with your order, and that this was not handled prior.
  Looking into your order ********* placed 11/20/2022, I show a pair of the booties refunded on 12/12/2022. All refunds are processed back to form of payment, your refund posted to Visa ****. Within 3-5 business days from 12/12 you should see the refund on your bank statement.
  
  Regarding your return, it shows it was processed on 1/9/2023, our previous agents were unable to provide this info since it was just processed. The exchange was done and is preparing for shipping as on today 1/10/23.
  
  As of now your refund has been processed, and missing booties were processed today. If you have further concerns, please let us know.
  
  Best.
  Maria at Dr. Leonard's Healthcare Corp.

  Customer response

  01/18/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. Yes, this issue was resolved.  I received my shoes yesterday. Hopefully they don't charge me for them as this was just supposed to be an exchange for the wrong color they sent in Nov.  I returned them and they said they would exchange them for the right color, but they wouldn't do that till I contacted BBB.  
  
  Regards,
  
  ****** *****

• Initial Complaint

  12/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Found out in December that Dr ******************** was charging my credit card ***** every month for shipping since May 2022.I have never signed up for this program.Will also file a complaint to the ************************ in ****** feel like I was scammed by this company.

  Business response

  12/29/2022

  Dear **********************,
  We apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible when we offer our perks program. You may have seen an offer to enroll when you received your order confirmation or spoken to one of our customer service agents. If the order was placed online this is what we show all of our customers who qualify for perks.
  We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent. We ask you to provide your email address as shown in the picture above the email box, we outline the basic payment term of this program.
  
  Your account shows you have contacted us prior to have this cancelled and refunded,part of the amount has been refunded.
  You were charged $134.55 and were refunded $104.60.I have resubmitted this to be refunded for the reminder which will process within 3-6 business day once our offices resume post New Year (1/3/23).
  If you have further concerns, please contact us.
  
  Best Regards,
  ***** at Dr. Leonard's Healthcare Corp.
  

• Initial Complaint

  12/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  *** Commodities & A division of ******************* Interactive **************************************************************** ************ 888-373-1092 I ************************* ordered from Carol Wright ******************************************* in 2021 which *************** purchased this year.What it looks like to me you have one account with your name & a fake account with a different name same address.So the fake account was ****** & I have been paying it until they would add the payment instead of subtracting it.On 08/03/2022 I made a payment of ***** on the fake ************ went to *** they credit the fake account which should of been paid off by now.Then *** sends me a Bill for the ***** in 10/03/22 & that was my money in the 1st.place.Then I get 2 catalogs from another sister account.The Wisconsin ********* one catalog ************************* & the other *************************** I called & they say no *************************** here I tell them I'm the only one that has lived here 20 plus years.So I have to call the postal inspector ************.The girl that emailed me from *** said she would take care of it flat out lies ************************* is her name.Thank you,*************************

  Business response

  12/21/2022

  Dear ****************,

  This is your second case opened, and it's connected to the same issue, previous case number is Case# ********.
  You were replied to back on 8/26/2022 regarding the migration issue that caused a delay and transfer issue to a payment you made with us. From there you started to email us directly instead of through the BBB, it was multiple emails back in forth where it ended on 10/25/2022, stating you no longer wanted to be contacted by us.
  Again, this is not a fake account, you have one account with ********************** and one with Carol Wright. They share the same Credit line number but have different balances, payments, due dates. etc.As explained before your $60.00 payment was transferred to the wrong balance since our system had migrated to a new platform.
  We did correct this issue and was explained multiple times. *** Commodities is not attached to these accounts, their only connection is being under the same owner.
  
  You later contacted us to remove you from "The Wisconsin *********" this is not our catalog, nor are we associated with them in anyway. We replied to your email that you would be removed from our catalog not theirs.
  To be removed from The Wisconsin ********* you would have to contact them directly.
  We researched their info, The Wisconsin ********* *************.
  
  You were never lied too nor promised actions we were unable to complete, all of the information was provided.
  You did receive the product, which you verified, and payment was due for them.
  If you have further concerns, please let us know.
  
  Best Regards,
  ***** at ********************* Healthcare Corp.

  Customer response

  01/09/2023

  
  Complaint: 18616163
  
  I am rejecting this response because: 

   

  I brought this back up again 

  because in august I made a payment to ***************** for ***** dollars I thought it was settled but the Payment from my bank went to

  *** Commodities who bought ****************** so

  In Sept it was fixed then ******************* who is with *** sent me a bill for ***** so I stopped 

  paying because the fake account that ***************** started for me to up there sale so

  *** & Ameri Mart would buy them its not my

  fault & I tried working with them Im afraid to pay them with anything!!!This is right up there

  with Elder Abuse & Im sure Im not the only 

  Senior going through this. I have talked to my

  Attorney & I will go over this tomorrow & I have

  all the evidence.

  
  
  
  
  Regards,
  
  *************************

  Business response

  01/12/2023

  Dear ****************,
  We're sorry for any confusion, please be advised *** Commodities does not own Amerimark nor Carol Wright, they have been purchased under the same owner only.
  Your account has been reviewed; the refunds processed prior were removed by the system which caused this error. One account shows the check payment transferred was still being charged, your Amerimark Balance has been cleared and current balance of $00.00
  
  Your Carol Wright account was meant to be cleared once the balance transfer was processed, it was not processed under the third-party company who handles credits. We had this balance cleared as well current balance is now $00.00
  
  At this time both accounts have nothing due. If you have further concerns, please let us know.
  
  Best,
  ***** at *****************

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Discover card was charged ****** for a membership that I never had!!! They only gave me back ****** this is fraud! They still owe me ****** !!! They charged me ***** a month for years without my consent!!!!!!

  Business response

  12/15/2022

  Dear ********************,
  You have created a new BBB complaint under a new case number instead of replying to the first case you started in November (Case# ********) Please know we request for the same issue to be continued within one case.
  
  Your account ********* shows you called the Perks call center in September and were cancelled from the program. You had also requested to be refunded which we processed a refund of $269.10 to date, yet we were contacted that you had processed chargeback for $224.25.
  A refund is no longer eligible since a chargeback was processed with your bank.
  
  At this time, you have been refunded for the proper amount for the total, while your chargeback covered the rest.
  
  Best Regards,
  ***** at ********************* Healthcare Corp.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have occasionally used the catalog Dr ******************** it is for seniors and shut ins for health products I used it in ****************************************************************** I ordered online. Usually used the phone line I always refused the perks program a $***** charge monthly for special deals since I did not know I was paying this. For almost 2 years or more a friend helped me find this charge. And I ask the program be canceled and a refund sent to me. The sent me $89.70 or so for 6 months refund and told me. Your loss . This is a scam against everyone It is not plain you are signing up for it I never ask for it I did not want the program. I am 67 plus No one would sign up for this program and not ever use it and pay a ***** charge every month I feel I am owed $160.00 or so. can you help me with this issue The phone number I have used is ************ or ************** to talk to them

  Business response

  12/14/2022

  Dear ****************,
  We apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible when we offer our perks program. You may have seen an offer to enroll when you received your order confirmation or spoken to one of our customer service agents. If the order was placed online this is what we show all of our customers who qualify for perks. We ask that you provide your email address to enroll.
  We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent. We ask you to provide your email address as shown in the picture above the email box, we outline the basic payment term of this program.
  
  I show you have already called prior to have this cancelled, and it was. It was also you had them refund you $328.90 on 12/12/2022.
  Once refunds are processed, they arrive within 3-5 business days back to form of payment.
  
  Best Regards,
  ***** at Dr. Leonard's Healthcare Corp.

• Initial Complaint

  11/29/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  DR ********************** has been charging me ***** a month for years on my Discover card !!! They make this small amount charged to my card for years !!!!! When I noticed some of them Discover took them off!! But one lady from Discover went all the way back into my account and was being ripped off from this coming for so many years!!! I have never received anything from this company this is fraud!!!! The Total charge on my Discover card is ******!!!!! I had auto payments on my Discover card and paperless statements this is how they got away with frauding me!!! Now I locked my account and receive paper statements !! Please Refund my money on my Discover card !!! This is a crime!!!! ******************************* ************ Cc my lawyer

  Business response

  11/30/2022

  Dear ********************,
  We apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible when we offer our perks program. You may have seen an offer to enroll when you received your order confirmation or spoken to one of our customer service agents. If the order was placed online this is what we show all of our customers who qualify for perks.
  We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent. We ask you to provide your email address as shown in the picture above the email box, we outline the basic payment term of this program.
  
  You enrolled yourself on 12/17/2019 and show you spoke to one of our agents since they have already refunded you one month. Again, we do not auto enroll anyone and the terms of the program and provided prior to enrollment.
  Your account has been set to be cancelled and refunded back to the original form of payment. All refunds take 3-5 business days to be reversed back.
  If you have further questions, please let us know.
  
  Best Regards,
  ***** at Dr. Leonard's Healthcare Corp.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Entered by BBB Staff - lj Consumer ordered a Curvy Massager on August 4th. She mailed a $36.04 money order. She has not received her order. Consumer receives no assistance when she contacts the company regarding the status of her order.

  Business response

  08/31/2022

  Dear ****************,
  Appreciate you reaching out to us.
  Based on the address and name provided we found accounts connected to your name. There were some with ******** and others with ***************************. Under your name there are also different addresses, we checked all of the accounts found and none of them have a new order.
  
  At this time we would need more details on the money order you sent in. Please provide a copy of the money order, how much it was for, and if it has been cashed.It is possible it has not been delivered to us, or a delay in the check processing. To see if we ever received it I would need the information requested.
  
  Best Regards,
  ***** at ********************* Healthcare Corp.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩