Business ProfileforOpen Road Honda

On 8/31/23 11:39 AM I called Open Road Honda in Edison (the dealer I bought my new car from) to schedule an oil change & tire rotation. She scheduled me for 9/8/23 at 9:00 AM & a few minutes later I got the txt confirmation of my appointment. Friday morning 9/8/23, I got there around 8:50 AM & was asked if I was going to wait or come back for the car later. I said I have an ***************** only an oil change & tire rotation so I will wait. He said we are very busy today & there are a lot of cars in front of you so it could take up to 3 to 4 hours. I reminded him that I had an **************** told me that whoever scheduled it shouldn't have. He said that Monday through Friday where only walk-ins & first come first serve & since they were opened wince 7:00 AM there were a lot of cars in front of me. I showed him the confirmation txt that clearly says Dear ******, Your Service appointment Friday, September 8, 2023 09:00 AM" & he said yes that was their number but that there was nothing he could do.I told him that I had taken time off work to come but again he said he couldn't do anything about that. I told the person at the front ********** said the same thing. When I went to get my car back, I mentioned it to two other people (one looked like they might have been a supervisor) but they both said the same thing. I made two calls to *****************, the service manager, but was told both times that he was not available & no one called me back, so I left without getting my car serviced. This place is a disgrace I understand that people make mistakes but if the mistake is theirs, they should have honored my appointment. This dealership proved to me that regardless of what their "on hold recording says about their ******************** they dont care about their customers on bit. I will never buy another car from them, and I will make it my mission to warn anyone to stay away from this dealership because they don't take accountability for their mistakes.