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          Business Profile

          Perfume

          The Perfume Spot

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Perfume.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/16/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Ordered on 12/3/24. The delivery time is between 2-6 days as stated on their website. It has now been over 13 days and still no delivery of purchased item. The company cannot provide any information, nor have they provided a replacement.

            Business response

            12/17/2024

            Thank you for bringing this matter to our attention, and I sincerely apologize for the delay and inconvenience you are experiencing with your order. I completely understand how frustrating it is to wait longer than expected, especially given our commitment to delivering within 2-6 business days.

            Unfortunately, there has been an isolated issue involving 2 pallets of shipments that were picked up by our carrier but have not moved through their system as expected. While we continue to work with the carrier to locate and resolve this issue, we want to make things right for you immediately.

            You have two options to ensure your satisfaction.  We can reship your order immediately or issue you a full refund, whichever you prefer.

            Please let us know your preference, and we will process it promptly. Should the original package still arrive, we will send you a prepaid return shipping label.   We want to make sure that you get your order promptly.

            We deeply regret the frustration this has caused and appreciate your patience and understanding. Please contact us directly at ###-###-#### so we can take care of this for you immediately.

            We are in close communication with the carrier to resolve the issue and prevent it from happening again.

            Customer response

            12/17/2024

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

            Regards,
            ****** ******

          • Initial Complaint

            12/07/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            THE COLOGNE I PURCHASED DOES NOT SMELL LIKE AUTHENTIC *********************** OBSESSION.I USE ONLY OBSESSION AND LAGERFELD,FOR 30 YEARS .THIS PRODUCT DOES NOT SMELL LIKE OBSESSION.

            Business response

            12/09/2024

            We want to assure you that all the products we sell, including the Obsession by ***********************, are 100% authentic. We source our inventory directly from authorized distributors to ensure quality and authenticity.

            Regarding your concern about the scent being different, there are several factors that can impact how a fragrance smells, even if its the same brand and product youve used for years. These factors include variations in batches, changes in the environment, and even slight reformulations by the manufacturer over time, which are not uncommon in the fragrance industry. This is especially true if you are comparing the new item to a fragrance that you have been using for 30 years and has been opened for many years.  

            Weve sold over thousands of units of Obsession by *********************** this year alone, with very few returns or complaints, if any. That said, we take every concern seriously and strive to provide the best customer experience. If youre unsatisfied with your purchase, we encourage you to contact our customer service team directly. Theyll be happy to assist you with any questions or discuss return options.

            Your satisfaction is important to us, and we value the trust you place in our company. Thank you for bringing this to our attention.

          • Initial Complaint

            04/19/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I purchased a bottle of Poeme perfume I left instructions about the delivery and they were not followed when I got the perfume the bottle had a big crack in it so I contacted the perfume spot on April 17 the perfume had leaked all out I sent them pictures and filled a report they got back to me immediately and said they were going to issue a refund immediately so on April 19 I called to double check the refund status and was told they were issuing a refund today but I don't believe them because the refund would have posted immediately and they have been saying it's been issued when it has not been so I'm upset I don't appreciate being lied to

            Business response

            04/22/2024

            You only paid $94.17 and we issued a refund on April 17th

          • Initial Complaint

            01/19/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Perfume spot send me an expired item and charged me for the return shipment.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          252 Fernwood Ave

          Edison, NJ 08837-3839

          Visit Website
          (800) 830-1878

          Customer Complaints Summary

          9 total complaints in the last 3 years.

          7 complaints closed in the last 12 months.

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