ComplaintsforThe Perfume Spot
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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased perfume for this company and ***** sent delivery conformation that they have delivered it but I did not received the package. the time that is stated for delivery was 7pm. My doorbell camera shows no deliveries at that time. I informed ***** and was told to contact shipper for replacement due to the package being lost. When I contacted the perfume spot I was told that the package was delivered and there is nothing they can do. ***** took a blurry photo holding a package of a green door.Initial Complaint
04/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a bottle of Poeme perfume I left instructions about the delivery and they were not followed when I got the perfume the bottle had a big crack in it so I contacted the perfume spot on April 17 the perfume had leaked all out I sent them pictures and filled a report they got back to me immediately and said they were going to issue a refund immediately so on April 19 I called to double check the refund status and was told they were issuing a refund today but I don't believe them because the refund would have posted immediately and they have been saying it's been issued when it has not been so I'm upset I don't appreciate being lied toBusiness response
04/22/2024
You only paid $94.17 and we issued a refund on April 17thInitial Complaint
01/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Perfume spot send me an expired item and charged me for the return shipment.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.