ComplaintsforSpencer Gifts, Inc.

• Initial Complaint

  05/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ive placed 2 orders over $200 within the past 48 hours that have both been entirely cancelled, due to out of stock items. none of the items i purchased are listed as out of stock, even though i was told by a customer service rep that on the first order 2 items out of 11 purchased were out of stock and CONFIRMED that none of the other items on the order were.

  Business response

  06/02/2022

  Good morning, 

  We have contacted you through email regarding your online ordering issue and have offered some suggestions if you would still like to purchase these items. As noted, your orders were declined per our third party system for possible fraud. Please let us know if you have any further questions! We apologize for this inconvenience and thank you for your understanding. 

  Best Regards, 

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently purchased my order from Spencer's and paid $53 never received package, I called Spencer's customer service and instead of finding a solution I got told that there was nothing they could do to help me , I'm disappointed & unhappy,all I'm asking for is my refund

  Business response

  05/03/2022

  Good Morning, 

  Thank you for bringing this issue to our attention! We are very sorry to hear about your experience when ordering online with us. We have processed a return in our system. Please allow **** business days for the funds to return back in your account. 

  Best Regards,

   

  Customer response

  05/20/2022

  
  Complaint: 17073832
  
  I am rejecting this response because:
  
  I no longer have access to the card I had purchased my refund....can I I change where I'd like my refund sent too
  
  Regards,
  
  *******************

  Business response

  05/20/2022

  Good evening, 

  We would be more than happy to assist with processing your refund on an alternate card. Please provide us with a date and time when you can best be reached as we are unable to collect this information through email. 

  Regards,

  Customer response

  05/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  01/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had placed a order via your website and it never came. The tracking is stating delivered but I never got the order. I keep getting told by customer service to wait without any help of trying to locate my package. I contacted the carrier several times and they just keep telling me to contact the company which has been a constant run around. This was ordered as a gift for this coming Saturday and now I not only am empty handed but also not getting any help what so ever. I would just appreciate a refund of my funds at this point/help regarding this manner.

  Business response

  01/16/2022

  Good Afternoon,

  I apologize for the delay in this case we filed a claim with the carrier in order to better assist you, with the delays we have gone ahead and processed a refund of your order back to the original payment method. Please allow up to **** business days for the funds to arrive back into your card, depending on your financial institution. If you have any questions or concerns please do not hesitate to reach out.

  Thank you.

  Customer response

  01/19/2022

  
  Complaint: 16472501
  
  I am rejecting this response because:
  
  
  I never received a refund as promised above 
  Regards,
  
  *************************

  Business response

  01/21/2022

  Lauren, 

  Thank you for your response. Our records show that your refund processed on 1/16. Please allow 5-7 business days for the funds to return to your account and if you still do not see the amount reflected feel free to reach back out to us. 

  Regards, 

• Initial Complaint

  12/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to Spencer's at ************** in ******* ** on October 30th 2021. Tried paying for purchases, card got declined so the lady tried doing separate transactions to use tap so she charged me $99 that transactions worked. Then realized I reached my spending limit why it wasn't working so I went to an ATM to pull out money and went back to pay in full for my purchases. In which she said the $99 would go back into my account the end of that day, it's been 5 weeks(35 days) and they just keep telling me another **** days or ***** days. And I'm quite frankly getting pretty frustrated that they keep doing this to me. It's not fair, I just want me money back that is owed

  Business response

  12/16/2021

  Good Afternoon,

  I apologize for the delay in receiving your funds, in order to best assist you can you please provide me with the following information, the middle eight digits of your card, as well as contact information so that I can reach back out to you once I have heard back from our finance team. This will help us in expediting your refund so that we are able to process your refund as quickly as possible. If you do not feel comfortable providing the middle eight digits of your card can you please provide a Paypal address, we apologize for the delay and look forward to assist you in processing this refund. If you have any questions or concerns please do not hesitate to reach out,

  Thank you.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had stopped into Spencers with my seven year old grandson. He got excited to see Pokmon lunch bags. Initially I told him he couldnt get one because of the price. But I noticed the clearance tag with the price of $9.99. I told him it was on clearance. I noticed the damage and that the other one was also damaged. I pointed that out to him. He picked out the one that was more dirty than actually damaged after saying we could clean it. I took it to the counter. It rang up at full price. I pointed out the clearance tag. She said it didnt belong there and gave it a tug. She said she couldnt sell it for that price. On my way out I double checked the other lunch bags. The ones I looked at also had clearance tags. I pointed that out to her. She asked the employee who was at the door folding t-shirts if I had place the clearance tags on the lunch boxes. She proceeded to grab all of the bags that had clearance tags and took them away. How is that legal? That is bait and switch.

  Business response

  09/25/2021

  Thanks for bringing to our attention! We will check with this store on this to verify your claim . Which location did you visit ?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩