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Business Profile

Novelties

Spencer Gifts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Novelties.

Complaints

This profile includes complaints for Spencer Gifts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Spencer Gifts, Inc. has 29 locations, listed below.

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    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and then canceled it. The company is refusing to issue the refund. Order number *********. The company told me to dispute the purchase with my card company. They want to dispute a purchase instead of them issuing the proper refund. I had two orders and one was correctly refunded. The other one was not. They are not willing to help me get the refund I am owed.

      Business Response

      Date: 08/18/2023

      Good afternoon,

      Our order system does not charge until an order ships out. When the order is placed, a pending retail hold is placed on the card to ensure the funds will be available when the order ships. This charge should remain pending for 3 to 5 business days before it expires and disappears from the account. If the charge you are seeing has finalized or remained past 3 to 5 business days, please provide a screenshot of the charge in your banking app or your statement so we can further assist you.

      Thank you.

    • Initial Complaint

      Date:08/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Spencers to purchase a gift for my friends birthday on 08/02/23 around 6:30and I paid in cash. It ended up being the wrong size (that the associate confirmed was the correct size when he grabbed it)so we obviously had to return it. So I go to Spencers the next at 1 pm not even 24 hours later and I was told I couldnt be given a refund because I paid in cash. I literally do not have a bank account. Ive always just carried and saved cash. So this is an extreme inconvenience as I cannot get my money back and Im stuck with a product I cant use. And it doesnt help that the employees were rude and werent explaining to me why I wouldnt get my refund. Im over all extremely ****** off cause Ive shopped here for years. And it wasnt even a big purchase. If you cant give CASH REFUNDS THEN DONT TAKE CASH

      Business Response

      Date: 08/04/2023

      Good afternoon *******,

      Thank you for speaking with us today. We are happy we were able to set up a cash refund for you at your local Spencer's store for today at 3PM. We spoke to the manager on duty and made her aware that you will be coming in. She is set to assist you with your refund. Please let us know if there is anything else we can assist you with.

      Thank you.

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not make a purchase, in fact I used to work here at Spencer's and they pay is really low! $11 an hour ? From all the profits they make y'all can't raise the pay to $14-15 an hour? That's about what every other retail store employees make, it's not fair we are busting our butts trying to make a living with what $88 a day?

      Business Response

      Date: 04/07/2023

      Good afternoon,

      Thank you for your feedback. We will forward this on to our *************** and ********************** for reviews. 

      Thank you again.

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $300 in cash and couldnt get my refund??? Only store credit. This is messed up. I need the money and they only give store credit. Never going here again.

      Business Response

      Date: 04/07/2023

      Good afternoon,

      Can you please provide a photo of your receipt? As stated at the registers in our stores, we provided store credit or debit/credit refunds for cash purchases. Our stores do not always have the cash on hand to provide cash refunds for large purchases. We can assist you further with a refund in the form of a check or debit refund. We will need to some information before we are able to issue the refund. If you are unable to provide your receipt, we can locate it in our records with the city and state of the store, date of return and name of one of the items returned.

      Thank you.

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RIDICULOUS return policy! I could NOT get a refund since I paid with ****! Are you kidding me??? I even had my receipt. They said " if you paid with credit/debit card we could refund your card. Since you paid with CASH, you can only get a store credit." I'll NEVER step foot in there again! ??

      Business Response

      Date: 12/16/2022

      Good Evening,

      Please provide a photo of your receipt and one of the back of the gift card received with store credit. We can mail a refund check and have the gift card cancelled. We will also need your full shipping address.

      Thank you.

    • Initial Complaint

      Date:10/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed a order via your website and it never came. The tracking is stating delivered but I never got the order. I keep getting told by customer service to wait without *********. I contacted the carrier several times and they just keep telling me to contact the company. This was ordered for October fest and now I have no Halloween costumes but also not getting any help what so ever and getting disconnected on live chat with no appreciation as a customer. I would appreciate getting a refund of my funds at this point so I can atleast attempt to purchase before Halloween.

      Business Response

      Date: 10/22/2022

      HI, the order was delivered. ***** took of photo of the package being delivered to this guest address.  

       

      https://www.fedex.com/fedextrack/?trknbr=518776649213&trkqual=2459859000~518776649213~FX

    • Initial Complaint

      Date:09/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two items from Spirit Halloween store online in 9/14 (order #*********) for $73.18 with free shipping using a promo code. A shipping label was created and I have a fed ex tracking number. But my package hasnt actually shipped yet and its been nearly two weeks. Ive called 4 times to the customer service and they say someone will contact me back in *****. No one has called back. I called again today and demanded to speak to a supervisor. The supervisor said she would reship the package and I would get another email with tracking number. I never got an email. I want my package as Ive paid for it. They have stolen my money. Please help resolve this.

      Business Response

      Date: 09/28/2022

      Good Morning

      Thank you for reaching out in regards to your order.  We do apologize that your order does seem stuck in pending searching for inventory at the warehouse. We were able to get the warehouse to ship the Woody Costume overnight to you with a new order number 500000023914 and you can follow this by going to order status on the Spirit Webpage.  Enclosing the link: https://www.spirithalloween.com/checkout/order_status.jsp 

      Additionally, we are not able to fill the Buzz costume for the Toy Story 4 Deluxe but was able to find the original Toy Story costume and we will ship it you you free of charge. We have refunded you for the original Toy story costume and you will see this reflect in 5-7 business days back to the original form of payment. Again, we do apologize for any inconvenience this may have caused. 

    • Initial Complaint

      Date:09/27/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two weeks in a row Spencers spirit Halloween (payroll) have taken their sweet time paying me and others!! The week of 9/23/22 this past Friday I was not paid my funds which *** worked really hard beening that the company wanted us to rush to open the store location in a rush which they created by starting the season extremely LATE!! So we as loyal good workers meet the dead line but then why dont we get paid on time with no problems? We get paid weekly. Also ********** debit card came from the company! I already have my Go2Bank card in file on my application for direct deposit when I finish my application online. So I dont understand why they 1.gave me a wisley card?????? 2. Havent paid me on time in two weeks??? 3. Why they havent honored my job application information?????? ( people work to get the payment on time!!(whats direct deposit for if its not gonn be used correctly???

      Business Response

      Date: 09/27/2022

      Good Afternoon *****

      Thank you for reaching out for assistance. We have provided your information to the HR team to look into the information you provided.  You should have response from them shortly to assist you with your pay .  Thank you 

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two items online from Spencers. Today I learned that there was an error in the delivery and my package was sent back to the sender. I reached out to Spencer's to find out any information about the package. For reference, in my building, we only receive packages from ***** not ****** I also signed up for the text updates from Spencer's service alerts. That being said, the representative I spoke to said that the package was with ****** and the package was currently "in transit." This information disputed what I was told from both **** and the service alerts, which both confirmed that my package was currently out for delivery. Also, when I spoke to ***** about the package, they basically said there is no history of it and their tracking website provides no location. So currently, I have no information on where this package is.For reference, my tracking number is ********************* and my confirmation is **********.

      Business Response

      Date: 09/24/2022

      Hey there! We would be happy to resending this out expedited with **** or we can issue you a store credit in the form of a gift card. Please let us know what works best and you can also reach out to our customer service line via phone, live chat, or email for assistance. 

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted my money back because Iwentbin today to get an ink tag removedoff underwear last week they forgot to remove, I couldn't give the present ok I wasn't mad while I waited in line I saw 2 employees talking one up on ladder at hats I asked " excuse can you get her to hand me that hat, the pale girl with glasses and long dark hair, asked snooty Oh Are you talking to me? So she has her hand the hat to cashier, ( this is the same cashier that last week didn't take ink tag off & just removed the ink tag from the underwear, apologies Then rings up my hat puts it in my bag I leave I get home, Wow the hat that you have to have a ladder to get that I never touched has an ink tag, So now I want my money back I don't want to pay these people that are wasting my time like this anything, I go back & am informed they were really busy, and there is no refund policy. So Everything in that store Has an ink tag, I don't work there so but they do 2 times in a row is a little much and I think they did it on purpose, The girl maybe in charge the pale skin and glasses was really enjoying being a bit h about it I saw no signs that said No Refund ...they wasted my time the receipt says no cash refunds, but not in store transaction code ****** ****** is from my receipt

      Business Response

      Date: 08/16/2022

      Hi There!  We appreciate you bringing your experience to our attention. Than you for reaching out as we will need your receipt information to process the return.  Can you provide the Store Number, Transaction number, Item number and date of the purchase we can assist you here at Corporate.  

    Spencer Gifts, Inc. is NOT a BBB Accredited Business.

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