Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23rd I hired ********************* (Hilltop Electrical) to do several home renovation projects which included framing, sheetrock, and paneling my basement, sheetrock, tape, and spackle entire second floor, install complete fire alarm system remove old wiring in basement, install and replace all outlets in basement and on 1st and 2nd floor, rewire complete 2nd floor and install lighting, install recessed lighting in basement living room and kitchen, upgrade electrical panel and install new service wire, install three split air units in basement and second floor, and replace two sections of plywood on backwall on second floor. i paid ********************* ********* dollars for these jobs which were never finished and done poorly. there were loose wires left hanging, light fixtures not working, holes in walls he didn't patch, repairs on walls he opened were incomplete, paneling hung in basement was damaged, electrical receptacles were damaged during installation of paneling, entire basement was left undone, two doors he hung were installed improperly and don't close properly, and AC units which i paid him two thousand of the **** installation price were not done ( he ran one wire). **** didn't show up at my house on April 25th or 26th but showed up on the evening of the 27th to pick up two ladders and he assured me he would be there first thing Monday morning April 30th to resume work and said he would be finished by that Friday. I have not seen or heard from him since. He also took with him supplies and materials for the job that i had paid for including a ****** dollar roll of electrical wire. it has already cost me over ******* dollars to finish some of the work he didnt complete and will probably cost me at least another ******* dollars.