Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

• 

  LG Electronics

  2155 Eagle Pkwy Fort Worth, TX 76177-2311

• 

  LG Electronics USA, Inc.

  2000 Millbrook Dr Lincolnshire, IL 60069-3630

• 

  LG Electronics MobileComm USA Inc

  10225 Willow Creek Rd San Diego, CA 92131

• 

  LG Electronics USA

  LG Rebate Center Program # LGB4-08 P.O.Box 7800 Louisville, KY 40257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our ** refrigerator had the compressor break and was still under warranty. The warranty claims that parts and labor are covered under the warranty. ** referred us to one of their contractors to fix it. The person they put us in contact with would not complete the work until he received a letter of authorization from ** since he has been shorted by them before. ** continually gave us the run around on the phone about getting this letter of authorization drafted and sent. A few times representatives told us the letter had been sent to the technicians email. He told us he never got it. We would call back and given some excuse. Either there was something else we needed to do first that we werent told before or that they had missed a letter in his emailthis happened several times. It took weeks to actually get our fridge fixed. The arrangement was that ** would send the parts to the technician and pay for them, we would pay for the labor, then send ** the invoice and we would be reimbursed for the labor since labor was covered under the warranty. It has now been over a month since this process began and we have still not received our reimbursement. Every time we call we get new excuses as to why it hasnt been processed yet. We get contradicting information from everyone we talk to. When we demand an answer they claim accounting isnt getting back to them and they will call us back in a day or two and then they never call. My wife has spent HOURS on the phone over the last month with them and has had to make 8 phone calls so far just about our reimbursement and a 18 additional phone calls to get the letter of authorization for our fridge to be fixed in the first place. They are very clearly trying to get out of paying us the money we are rightfully owed and this entire process for a simple warranty repair has been an utter disgrace. For reference, all correspondence with ** has been with my wife ***** ******** so it will be her name on any communications.

  Business Response

  Date: 04/07/2025

  04/07/2025

  Dear *** ********,
  

  Thank you for taking the time to share your experience with us. My name is *******, and I am with LGs Presidential Liaison team. I would like to offer my sincerest apologies for the numerous inconveniences and frustrations you and your wife, *****, have faced throughout this entire process. I understand how frustrating it must be to experience so many delays, contradictory information, and the lack of follow-through.
  

  From what youve described, its clear that weve fallen short of meeting your expectations in both the repair and reimbursement processes, and for that, I am truly sorry. The issues youve encountered are not acceptable, and I understand the amount of time and effort that has been spent trying to resolve this matter. This is not the experience we intend to provide, and we are committed to making it right.
  

  To address this situation properly, I will need to gather more information since I do not see any case numbers or notes under your name and address in our system. I will be reaching out to you this week to discuss your case in greater detail and to make sure that the reimbursement process is expedited. I will work directly with the appropriate departments to ensure that this issue is resolved promptly.
  

  Once again, I deeply apologize for the frustration and time wasted in trying to get this matter addressed. Your feedback is important to us, and I am here to help facilitate a resolution that will restore your confidence in LG.
  

  Thank you for your patience, and I look forward to speaking with you soon.
  

  Sincerely,
  

  *******
  *****************************start="1776" data-end="1779"> LG Electronics

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB took a complaint over the phone. Below is the voice to text voicemail description

  
  My name is *******, last name is E-R-E-N, my phone number is area code ************, My complaint number is ********** and the date is today, March, I'm not sure what the March 31st, 2025. We had gotten a refrigerator from **********. It was a surprise gift, and it was bought on 1-14-2022, and it has a five-year warranty, and I have spoken to different people at ** and they're not wanting to replace it or refund it they said we're not qualified for it. They're saying it's four years old and it's only three months, three years and three months old. And I'm not getting no words with them. And I've been with our refrigerator for two weeks now. And there's been numerous of calls and They just keep putting us off and lying to us.

  Business Response

  Date: 04/07/2025

  4/7> Dear ******* ****,
  Thank you for bringing your concerns to our attention regarding your recent experience with ** policy and procedures. We sincerely apologize for the difficulties the customer has faced with their unit. To assist further, we ask the customer to please provide a copy of their original proof of purchase and a picture of the units model serial tag. A valid proof of purchase needs to include the Date of Sale, Dealer Name, List the ** unit with unit price, plus taxes & grand total. Thank you for your cooperation, and we look forward to resolving this matter.
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased the ** Thiq Washer and dryer combo and had nothing but issues with it since. for one to two loads of wash it takes and entire day to dry them. Then today when i clean out the drainage filter and the dump valve. This appears to be a continued waste of money. I am now going to have to get this fixed by someone or buy something new! terrible product. We thought we would be saving space and money. We should have just gone with the stackable or another brand, we will be advising ********** of this complaint also! I'm seeing on the internet that we are not the only customers having this issue either.

  Business Response

  Date: 04/04/2025

  04/04/2025

  Dear *** *******,
  

  Thank you for sharing your feedback. This is *******, LGs Presidential Liaison, and I truly apologize for the difficulties you and your wife have encountered with your LQ Thiq Washer and Dryer combo. We understand how frustrating it must be to experience these issues, especially when you were hoping to save space and money.
  

  We sincerely regret the problems youve described with the drying cycle and drainage filter, and we want to make things right. I will be reaching out to you within 1-2 business days to arrange a repair service appointment for your units. We want to ensure the issue is resolved quickly and effectively.
  

  We also take customer feedback seriously, and I will pass along your comments to our team to investigate this issue further.
  

  Again, we apologize for the inconvenience and appreciate your patience. If you have any further questions or concerns, please dont hesitate to reach out.
  

  Sincerely,
  

  *******
  LGs Presidential Liaison

   

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Great youre at the right place in the BBB form.Heres a version of the complaint text you can paste directly into that box (under ***** characters):?I purchased an ** French door refrigerator (Model: LFX29945ST/02, Serial: 408KRPVKX728) in November 2014. In December 2024, the compressor failedstill within the 10-year compressor warranty. However, I was out of the country for an extended period and unable to request service until March 2025. Despite explaining the situation, ** has refused to honor the compressor warranty or offer any goodwill repair.This model has a known history of compressor failures and was part of a class action lawsuit. I have maintained the unit responsibly, and the failure occurred just before the warranty expired. I contacted ** customer service and spoke with a supervisor named Honey, who was dismissive and refused any assistance.I then escalated the issue by emailing **s executive support multiple times ******************** but I have not received a response. I am disappointed with *** handling of the situation, especially considering the well-documented defects associated with this product line.I respectfully request that ** honor the compressor warranty and provide a one-time goodwill repair or reimbursement for the replacement. I am seeking a fair and reasonable resolution for a product failure that occurred within the warranty period.

  Business Response

  Date: 04/04/2025

  4.4> Dear ***** O,
  Thank you for bringing your concerns to our attention regarding your recent experience with ** policy and procedures. We sincerely apologize for the difficulties the customer has faced with their unit. Unfortunately, due to this customers product is beyond **'s warranty policy time frame you will not be qualified for an exchange, refund, or covered service. We would be unable to supersede as any decisions or offers which are provided based upon their guidelines, policies, and procedures. ** considers this case closed. Thank you for your understanding. 
  
  

  Customer Answer

  Date: 04/04/2025

  
  Complaint: 23156162
  
  I am rejecting this response because:
  
  I do not accept **s response. My refrigerator (Model: LFX29945ST/02, Serial: ************* was purchased in November 2014, and the compressor failed in December 2024  just a few days beyond **s 10-year warranty. I was deployed overseas on official duty during this time and unable to initiate a service call until I returned, which is a valid and documented exception.
  
  This model has a well-known and documented history of compressor failures and was included in a national class action lawsuit (*******, et al. v. LG Electronics *********). *** refusal to provide any support, despite the issue occurring within a highly reasonable timeframe and involving a known product defect, is unacceptable.
  
  **s stance shows disregard for customer service, product quality, and the extraordinary circumstances of my situation. I respectfully request that this case remain open and that ** reconsider a one-time goodwill repair or reimbursementbased on the facts and circumstances presented.
  
  Regards,
  
  ***** O

  Business Response

  Date: 04/24/2025

  Due to the unit being outside of the 10yr warranty this unit doesn't qualify for refund, replacement, or courtesy svc.  The customer has been notified of resolution and ** considers the case closed.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an ** fridge for about 1.5 years. It has never worked properly. I have contacted the customer service several times- they have sent a repair tech out THREE times for the same issue. Every time I talk to them the rules change. Just do this or this and we will not only give you a refund or replacement but also you can file a claim for compensation of some of the THOUSANDS of dollars of food that has been wasted in the fridge that has never properly worked. They are saying that because their tech did not say in writing that the fridge is irreparable than it must be reparable and they will send out the tech again. I'm broke. I can't just go buy a fridge and I can't afford to keep throwing money away on food that does not stay good in my fridge. I have a baby and can't keep milk good in my fridge. I have never been so exasperated in my life. I want a refund or credit toward a different fridge. I do not want a replacement of the same fridge. This has been a nightmare. roughly $8,000 and that is a conservative number

  Business Response

  Date: 04/03/2025

  4/3> Dear ********* ********,
  Thank you for bringing your concerns to our attention regarding your recent experience with your ** policy and procedures. We sincerely apologize for the difficulties the customer has faced with their unit. This customer is not currently qualified for an exchange or refund through ** at this time. We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case. We show that this customer has been scheduled for reclaim repair service with an in-house ** Certified Technician under repair number RNN250403067709, on 4/7 between 8a-12pm. 
  
  We ask the customer to please provide a copy of their original proof of purchase and a picture of the units model serial tag. A valid proof of purchase needs to include the Date of Sale, Dealer Name, List the ** unit with unit price, plus taxes & grand total. Thank you for your cooperation, and we look forward to resolving this matter.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ** French door Model LMXC23796D in 2018. Fridge stopped cooling August 2020, ** took almost a month and a half to replace the compressor.Reference No:RNN200909024481 Product:French Door Model:LMXC23796D.ASBCNA0 Serial *************** The compressor broke again yesterday, contacted them and they are saying I must pay $500 for the repair this time.

  Business Response

  Date: 04/03/2025

  04/03/2025

  Dear *** *******,
  

  Thank you for reaching out to us and providing feedback regarding your ** French Door refrigerator. I understand the frustration you're experiencing with the repeated compressor issues, and I sincerely apologize for the inconvenience this has caused you.
  

  After reviewing your case, I see that a new service ticket has been created with *********************, who will be addressing your unit on April 3, 2025. We hope that this service will resolve the issue and restore your refrigerator to optimal performance.
  

  Regarding your request for a refund, I would like to clarify that ** provides a one-time courtesy refund on refrigerators within 5 years of the purchase date. Unfortunately, since your refrigerator was purchased in 2018, it falls outside of this refund window, and we are unable to offer a refund at this time.
  

  I understand this may not be the resolution you were hoping for, but please know we are committed to ensuring that your appliance is repaired to your satisfaction. We value your loyalty as an ** customer, and we appreciate your understanding as we continue working with you to address this matter.
  

  If you have any further questions or concerns, please don't hesitate to reach out. We're here to help.
  

  Best regards,
  

  *******
  ** Presidential Liaison

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this stove/range about a year and a half ago i had already complained to ** regarding the buttons on the front and how i had one of the burners get stained from a element left on because of the buttons turning on so easily . However they blew me off that it was not covered under any warranty. Now they have a recall and they want me to place a horrible looking sticker in the front door of the oven to clean themselves of an liability of burns or fire. They should stand behind there product and exchange the stove if they made a mistake in the way it was made. My OCD will not be able to live with a huge un decorative sticker on outside glass of the range. Or always have to put the lock feature when finishing with the stove or cooking. This is part of the message in the consumers report:"Front-mounted k**** on the recalled ranges can be activated by accidental contact by humans or pets, posing a fire hazard".

  Business Response

  Date: 04/01/2025

  04/01/2025

  Hello Lidys,
  

  This is *******, **s Presidential Liaison. Thank you for sharing your concerns with us. We understand how frustrating it can be when dealing with both product issues and the inconvenience of a recall, and we sincerely apologize for the frustration youve experienced.
  

  I truly understand your concerns about the sticker and how it affects your OCD. However, after reviewing your case, I regret to inform you that your unit does not qualify for a replacement or refund. The range was designed with accessibility in mind, and it includes a lock-out feature that prevents the k**** from being turned on accidentally. Additionally, there are k*** covers available that can be used to prevent any accidental movement of the knobs.
  

  While we understand that this situation is far from ideal, please rest assured that the range itself is not defective, and we are doing everything we can to ensure the safety of our customers through the recall.
  

  We appreciate your understanding and patience in this matter, and we are always here to help with any other concerns you may have.
  

  Best regards,
  

  *******
  ** Presidential Liaison

  Customer Answer

  Date: 04/01/2025

  
  Complaint: 23140588
  
  I am rejecting this response because: it is very easy to apologize and that's it its over.  However customers as myself spend hard working money to reputable companies such as ** for reliability and mistakes happen in manufacturing but companies also should stand by there products.  You say my range isn't in the recall or not eligible for exchange but on your site it is part of the recall, that you don't want to replace any ranges because its too much too loose for the company is another thing.  It is ridiculous having to place a sticker on the outer front of a new range such as this one.  I would appreciate either refund or exchange is fine as well.  The lock feature like you said is an option but not a must since the k**** move so easily its an all the time thing which is extremely uncomfortable to be turning on and off all day at least for the people like myself that cook daily.  
  
  
  
  Regards,
  
  ***** *********

  Business Response

  Date: 04/04/2025

  04/04/2025

  Dear *** *********,
  

  Thank you for your feedback. This is *******, LGs Presidential Liaison, and I completely understand your frustration. I truly apologize that your experience with our product has not lived up to the high standards you expect and deserve. I also appreciate your perspective on the matter and recognize that its difficult to accept when a product youve trusted doesnt meet your needs.
  

  Ive noted your concern about the recall and the lock feature on your range. I understand how inconvenient it is, especially for someone who cooks daily, to deal with the k**** being so easily moved. We want to resolve this issue for you. As part of our commitment to customer satisfaction, we can offer a technician to come and service your range to address the issue with the knobs.
  

  I will reach out to you within 1-2 business days to set up an appointment for the service. If you prefer a different resolution, such as a refund or exchange, please let me know, and Ill do my best to explore those options for you.
  

  We value your trust and your hard-earned money, and Im here to ensure we find a solution that works for you.
  

  Thank you for your patience, and I look forward to working with you on this matter.
  

  Sincerely,
  

  *******
  LGs Presidential Liaison

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I purchased and ** French door refrigerator through ********** on January 27, 2022. Recently the refrigerator began to malfuntion. On Nov of 2024 the fan of the refrigerator stopped working. I contacted extended warranty and was tranfered to ** as this was supposed to be covered. A technicnian from a third party, ************** came to my home and replaced the refrigerator. In less than 3 months the refrigerator began to malfuntion again. I contacted ** directly, once again they sent a third party contractor to my home. This time i was informed that the refrigerator was infested and needed to undergo fumigation. I contacted ** directly and representatives stated that as soon as the infestation would be dealt with the refrigerator would fall once again under warranty and would be covered for repairs. I paid out of my own pocket for a fumigator to come to my home and fumigate. I contacted ** again and submitted the certificate of fumigation. This time i was informed that the certificate needed precise wording in order for them to proceed. I went ahead and recevied another certificate with their specific wording. Now ** states they are not covering the repairs due to the infestation. They have recordings and are refusing to provide me with the recordings of their representatives stating the repairs would be covered once fumigaion would be completed and now are denying a service that should be covered after i incured the expense of the fumigator they initally demanded. This company has no scrupals and complete disregard for customers who spend their hard earned money on appliances needed for the home. I ask to please help me get my recordings to proof their lies and odious behavior and prevent someone else from going through this.

  Business Response

  Date: 04/02/2025

  4/2> Dear **** Pi,
  Thank you for your message. We sincerely apologize for the difficulties the customer has faced with their unit.  We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case. We show that this customer has been scheduled for #reclaim repair service with an in-house ** Certified Technician under repair number RNN250402059720, on 4/7/25 between 1-5pm. Please note: Your unit & home must be free and clear of pest when the technician comes out. If he notes infestation again, we will no longer be able to assist. We try to provide a safe environment for our technicians. Thank you for your cooperation, and we look forward to resolving this matter.
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/5/24, I bought ** Washer/Dryer Combo at Lowes. 6/26/24, unit delivered. 7/2024, technician came to repair the Selection Dial. Washer/***** operated okay until late 12/2024. Our clothes would still be damp after 3 hrs. 1/2025, I contacted ** and reported the problem. I was told I was not the only customer complaining about this issue. The agent said it was a problem with the filter. The filter ** sent to replace the existing filter was exactly the same already in the machine. This did not take care of the problem. Called again and told to do the tub cleaning cycle and to check inside front door for any lint. Did tub cleaning cycle and found no lint inside front door. This did not correct problem. 2/14/25, called again and requested technician. Did not hear back. On or about 3/5, called again. Was told I had to wait 30 days from the date of my request before a repairman would be sent. On 3/16, I called to see a service call had been scheduled. I was told ** had not found a repairman that would service our area and was still trying to find someone. I called a week later and was told again no one was available. I told the agent I wanted to get a full refund because I did not want to deal with this issue after reading numerous comments, it was obvious that this Washer/Dryer combo has not been perfected. Agent said he would send my request to its presidential liaison as the next step. On 3/19, Natea, Presidential Liaison, texted me and said I did not qualify for a refund because I had not met the following conditions: 1. An ** technician or ************************* must deem the unit unreliable and submit the necessary documentation to our *** Team. 2. There must be three completed and failed repairs with parts changed on your account. Additionally, if a repair cannot be completed within 30 days, we can consider an alternative resolution. Have not heard back since 3/25 letting me know they are still looking for a technician.

  Business Response

  Date: 04/01/2025

  04/01/2025

  Hello *******,
  

  Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your ** Washer/Dryer Combo. Your experience is important to us, and we understand how disruptive this issue has been for you.
  

  Wed like the opportunity to review your case further and explore potential alternative resolutions. To help us proceed with this review, could you please provide the following:
  

  1.  A copy of your original proof of purchase (showing the purchase date, the dealer, and the full amount paid, including taxes).
  

  2.  A picture of the model and serial tag of your unit.
  

  Once we have these details, we can move forward with reviewing your case thoroughly.
  

  Again, we truly apologize for the inconvenience and appreciate your patience. We look forward to resolving this matter as quickly as possible.
  

  Best regards,

  *******, **'s Presidential Liaison

  LG ELECTRONICS, Presidential Escalations Department

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ** range from ********** on Aug ******* Model number LDE4413ST, total before taxes $1198.00. For the last few years, we have noticed burners heating up to high when they areon low and when we looked online, there were other complaints by customers about this range and even a recent recall.Our first service call was 11/20/24 and we have had 3 service calls since for the same issue. I started calling them to tell them that this is a safety hazard and for the last few calls, they have told me that the Presidential Liason would call me with a resolution(I have asked for a refund for at least partial so that we can replace this safety hazard) I called them on 3/31/25;3/24/25;3/12/25;3/11/25;3/4/25;2/27/25;2/25/25;2/24/25; as they kept promising me a refund but still, no one has called. my case number is CNN2503125941644 although I have been give 3 case numbers along the way. it is registered under my husbands name with my phone number ****** ************.

  Business Response

  Date: 04/01/2025

  4/1>Dear ****** ************ & ***** *********,
  Thank you for bringing your concerns to our attention regarding your recent experience with ** policy and procedures. We sincerely apologize for the difficulties the customer has faced with their unit. To assist further, we ask the customer to please provide a copy of their original proof of purchase and a picture of the units model serial tag. A valid proof of purchase needs to include the Date of Sale, Dealer Name, List the ** unit with unit price, plus taxes & grand total. Thank you for your cooperation, and we look forward to resolving this matter.