Reviews

This profile includes reviews for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

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  LG Electronics MobileComm USA Inc

  10101 Old Grove Rd San Diego, CA 92131

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  LG Electronics

  417 Saint Ives Dr Severna Park, MD 21146-1024

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  LG Electronics

  9797 Meadow Glen #1701 Houston, TX 77042

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  LG Electronics

  7904 Locke Ln Houston, TX 77063

Review Details

• Review fromIka B

  Date: 04/18/2025

  1 star
  I traded in my old refrigerator with an ** french door. Prior to the delivery attempt I had let ** ** know that my old refrigerator is a GE built into the kitchen cabinet that I could not unplug by myself. The ** said not to worry as this is a trade in, the technician will do it before installing the new ** refrigerator.Couple days before delivery, I called again to find out the delivery window, however the ** could not advise the delivery time as it would be performed by the delivery company - which is weird as they should be able to find out from the delivery company. Thus I requested to get the delivery done at noon ard 3pm. The ** said they will email the delivery company to convey myrequest.On the day of the delivery, I receive a text saying they would deliver the refrigerator at ***** pm and there is no flexibility to make it later. Thus I had to cancel my appointment and drove 1+ hour from ****** back to ** just to be told that they could not help to unp-lug/ uninstall the old *************** replace it with a new one. What a disappointment!!Then I called the ** call center again, the ** was also wondering the fact that I purchased under trade in, why the delivery person rejected to hepl unplug the old one. After she checked with the delivery person, she said that they need 4 hours to unplug the old refri and if I wanted to reschedule that service, it would be in 4 weeks time!the WORST delivery arrangement I ever ************** I requested for a refund right away (April *******) as there is no other possible solutions ** can ************* April 18, the status of my order is written "complete" and no refund has been made. I called to their ** again just to be told that they will email the delivery agent to get them send back the unit to ** warehouse and they will process the refund once the unit "received by **".

• Review fromRob E

  Date: 04/18/2025

  1 star
  Do not by ** appliances! Refrigerator is 3 years old. Ice maker has already been repaired once. The craft ice maker broke after the ice maker was fixed. No the compressor is broke. After 21 days 15 phone calls, 7 emails and 7 texts I still do not have the part. They sent the names of three approved by ** repair men. None of the three work on **. Now ** wont return my calls or emails. **************** is the worst in the appliance business. Good luck getting someone who can speak English. They never listen or answer questions. They just cut you off then hang up.

• Review fromChristopher S

  Date: 04/18/2025

  1 star
  I bought an ** LED TV in September of 2023 from Best Buy. April 2025, the TV went dark, after several phones calls and over 1 week of waiting to get approval to service the TV, ** had scheduled a service in the morning. No one ever showed up. I am currently on the phone with their team and still no resolution. Best they could do is a follow up call. Shame on me for not doing more research ahead of buying the TV.

• Review fromMichael D

  Date: 04/17/2025

  1 star
  Will never buy another ** product. My 10 month old dryer is still under manufacture warranty and is not working. I spent over an hour on the phone with ** Support and they refused to schedule a repair. The ** representative **** Stated that my machine was under currently warranty, but he would not Schedule a repair. I asked to speak with his supervisor and I was told they would return my call, but no call was received. After receiving no help from ** I scheduled an appointment with a local appliance repair shop. I will end up paying for the repair out of my own pocket. Will never purchase another ** Product ****** learned

• Review fromPaul M

  Date: 04/16/2025

  1 star
  ** does not have a secure online site. They allowed someone get into my account and order $600.00 worth of products. I saw the order via email and called them within minutes to notify them of the fraudulent order. They would not cancel the order. After several calls to their terrible customer service over several days I was told that they would not reinstate my stolen points. In fact, they said it was my fault. I will never purchase an ** product again.

• Review fromBetty R

  Date: 04/15/2025

  1 star
  Do not ever buy ** appliance. I bought dryer and it quit drying in less than 30 days. Took forever to get someone to fix it. Now quit drying again and not a year old. Been trying 3 weeks to get ** to send someone out. Nothing but lies.

• Review fromGregory H

  Date: 04/13/2025

  1 star
  I ordered a new washer on April 3, they said it would be delivered April 7, they charged my account and never shipped anything and never returned any of my messages asking when my washer would be delivered. Its need in processing since April 3, they received my payment and just ghosted me. Horrible, non-existent customer service, cash out your payment and dont send you your order. ** is a horribly run company. Their product is good, everything else is horrible.Dont bother ordering from them, they take your money and hope you forget about the product you ordered. Its impossible to deal with a company that doesnt have a customer service department, and doesnt even bother to have AI respond to you.

• Review fromPaula F

  Date: 04/11/2025

  1 star
  I got an ***** less than a year and a half ago and now a vertical line suddenly shows up on the screen in certain blue hues. I called ** and they had me do a screen test and text them a bunch of pictures and immediately agreed that the entire panel needed replacing BUT that Id have to pay the repair with a local company off their list. The companies I was given either didnt answer, had a disconnected phone, have terrible online reviews, had an attitude issue. Finally I got one to give me a price, almost $400 without tax. I begged ** to cover the labor cost because I didnt do anything do damage the TV and all they could tell me is that their 5 year warranty only covers parts, but within the 1st year they wouldve covered labor too. Despite it being a defective product. So Im expected to pay $400 plus tax out of the blue, terrible service and limited sympathy. They werent kind about it either.

• Review fromLINDA H

  Date: 04/10/2025

  1 star
  Paid for independent repair of ** washer the dispenser tray housing had been leaking causing rust on the cabinet. Had the housing replaced manufacturer sent product out with deformed part and now will not cover the damage to the cabinet.

• Review fromLuciana M

  Date: 04/10/2025

  1 star
  4 months after buying my washer, I had an error message. I contacted ** who sent someone to fix it. They told me they had to order parts and would get back to me. Its been over 1 month they are still waiting for parts. This is a brand new machine, how do they not have parts for it. 800:00 later I still cant do laundry at home. I keep sending them messages and all I get fnom them is for me to be patient. I will never buy ** again