Business Profile

Appliance Sales

LG Electronics

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,844 total complaints in the last 3 years.
1,967 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: ******************; S/N 009MMVV0T335 WARR TKTS: ********************************* I purchased an ****** range on 9-Jan 2021 from ********** in *********, ******. I suspected oven issues so I investigated this in late 2021. I attempted to determine whether these variations were within the allowable ranges as per ** specification. I refuse to have a technician come to my home because I will not be held hostage by being forced to possibly pay a tech who says there is nothing wrong. I need the specs so that I can first determine whether my range is functioning properly (I have very accurate temperature testing equipment). The last two written attempts have been met with silence. The below was sent 1-June 2022 and re-sent 27-Jun 2022 with no responsesent via link for ** Corinthian Presidential liaison: https://www.lg.com/us/support/email-to-president SUBJECT: Remarkably Inadequate SupportGas Range I have for months attempted to get help with unreliable oven temperatures. I have begged and pleaded for tech specs on oven-temperature allowable deviations per mode, etc., so that I can know whether the unit is in need of warr repair. Finally, one person at a Tier II level actually understood my concern and tried to connect me to Engineering but that call was cut off. I later was told I cannot talk to Engineering. This is just a microcosm of what Ive been through. There is no way that ** could be unaware of the utter inadequacy of its support infrastructure to deal with anything beyond the most common problems. It appears the repswho seem sincere in wanting to helpeither do not know when they have reached their limit of understanding or have been instructed to just keep talking and avoid escalation if at all possible. The last msg I rec'd was a text on 4/6/22 from ************ to ************. This was from Corinthian Presidential liaison, promising to get me an answer. I have texted back a few times asking for status but no one ever responds.
Business Response
Date: 07/13/2022
07/13 This customers complaint has been received and carefully reviewed. We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced. We understand your concern about your unit and the frustration you feel right now. We do apologize that you were not able to get someone from *************** Department to help diagnose the heating issues with your range. ** has arranged to schedule to tech, under warranty, to come out and take a look at your range. The dispatch ticket number is RNN220713067695. ******************* is Reliable Appliance, ************. The appointment date is set for July 19th. However, this appointment may or may not be available, but Reliable Appliance will call to confirm a good date and time with the customer.
Customer Answer
Date: 07/13/2022
Complaint: 17554045.

I am rejecting this response because the business did not fulfill either of the Resolutions Requested and instead made arrangements that I did not request.

I appreciate the response but I am not ready to have a technician dispatched until I have determined whether there even is a problem and if so, its level of severity.

In my complaint, under Resolutions Requested, I listed the two following items:
-Contact by business
-That ** escalate my request to a level that can provide an adequate responses to my technical question

Each of these requests has yet to be fulfilled. I did receive an **-generated email with information relative to the repair facility dispatch request but it does not allow reply and I will not spend any more time speaking or chatting with overseas customer service personnel or attempting to get a text response from the Corinthian Presidential Liaison or via the email web-link to send a message to President ***** ALL such attempts are utterly ignored.

Instead of responding to the two requests, ** scheduled an appointment with a local repair facility. I have been told in the past by the same repair facility that I will be charged for the warranty call if the tech does not find a repair is warranted. As noted, I did not ask for a repair tech to come out because I want to first attempt to verify for myself whether my range is working properly.

So, in order to get an idea as to the proper functioning of my range, I am once again asking ** to provide specifications for the range oven in each mode of operation as follows:
1. Allowable deviation from the temperature setting, as a mean, taking into account temperature swing (assuming any needed calibration via the **** function has already been done)
2. Allowable temperature swing for each mode

I do not wish to be referred to the Product Manual as the information I seek is not contained in any version I have. I am fully aware of and understand the calibration ****, and convection AUTO-CONVERT functionsthese are not at issue here.

To summarize and expand on my original Resolutions Requested, I am requesting that ** arrange for someone to contact me who is based in the US, who fully understands the two above-listed specification items, and who is able to ensure that I receive them. This contact is essential so as to ensure the request is understood and that any needed clarifications are provided.

Regards,
***********************
Business Response
Date: 07/20/2022
07/20 This customers reject complaint has been received and carefully reviewed. The customers pending scheduled appointment has been cancelled as requested by customer. We do apologize for this inconvenience. An email was sent to the appropriate department to get answers to the customers technical questions. We will contact the customer with a status update, if the customer has not been contacted already by one of LGs agent from the ***********************
Customer Answer
Date: 08/02/2022
Complaint: ********

Dear BBB, I reject the response from LGE because it has not provided the specifications I have been requesting for months and by every possible means.

On 7/20/22, LGE provided some unrelated information on how to properly measure oven temperatures but no specifications were included. When, after days of delay, I pressed for an answer via email exchanges between 7/27/22 and 7/29/22, LGE ***************** responded We have sent you all of the specifications we could on your unit. This email also made mention of specs in the owners manual which I had previously made clear does not have the information.

The specifications I seek are necessary for me to be able to determine whether warranty service might be required on my range. I cannot think of any legitimate reason for LGE to withhold information from a purchaser on the temperature design accuracy of a range oven.

There is no question this information exists and yet LGEs support organization (including the Escalations group), remarkably, is refusing to respond to a clear request while at the same time claiming to have done so!

So, once again, here are the accuracy specifications I am requesting from LGE for my range model's oven in each mode of operation, and temperature range, as follows (i.e., Bake, Convection Bake, etc.):
1. Allowable deviation from the temperature setting, as a mean, taking into account temperature swing (assuming any needed calibration via the **** function has already been performed)
2. Allowable temperature swing for each mode

Continual refusal to provide this information or a valid reason for not doing so would seem clearly to indicate bad faith.

Regards,
***********************
Business Response
Date: 08/07/2022
08/07 This customers reject complaint has been received and carefully reviewed. We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced. We understand your concern about your unit and the frustration you feel right now. The information given is directly in accordance with the Technical Support and ************************ We would advise the customer to schedule an appointment to see if matters could be resolved in that manner. We would be unable to supersede any decisions or offers which are provided based upon LGs guidelines, policies and procedures.
Business Response
Date: 08/16/2022
We have received the customer's complaint and understand his concerns however we have offered to service the customer's unit but it was declined. The customer's request to speak with engineers or receive engineers spec is a request that cannot be granted. ** considers the case closed.
Initial Complaint
Date:07/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am going to start by saying I never leave bad reviews or bash companies as I too have owned multiple businesses for several years. I understand things can go wrong and stand behind my name. This instance is inexcusable so I must. In August of 2021 our new house was approaching the finish line. We went to Lowes and purchased all our ** APPLIANCES (washer, dryer, refrigerator, dish washer, stove top, microwave/oven combo). All the same brand and color (BLACK STAINLES STEEL). We received everything except the microwave/oven combo. It had a delivery date of December 2021. Not the end of the world. Well, December came and went. Every time I called and I got the same its 30 days out. Finally, in May 2022 it was there and ready for pick up (9 months later). I paid someone to pick it up and scheduled an appointment and paid the Electrician to install it. When the Electrician removes the box, we find out it is a SILVER (in color) STAINLESS STEEL microwave/oven combo not our BLACK Stainless Steel, microwave/oven combo that we ordered last year. We waited 9 months for the wrong product. I called Lowes and filled them in on the issue and asked for a replacement. The response was that it was discontinued. The one that matches our set! What? Now what? They tell me to bring it back and theyll refund my money. It takes a couple of weeks with a bout of Covid and get a crew to pick up the large bulky item. When they take it to Lowes, Lowes says they have a 48-hour return window on appliances, and they will not except it. The unit was just over $3,300.00. All five pieces were over *********. Only the box was removed on the unit, all other packaging is still on there. Now there is nothing I can do, our appliances in our brand-new house are mismatched, and Lowes cannot help us. I also tried corporate, they said go to the store. This is absolutely insane. I am so disappointed in this large retail conglomerate. All these appliances I bought as a set are not a set!
Business Response
Date: 07/12/2022

We were unsuccessful in locating the customers file using the contact information provided. We ask the customer to provide any and all telephone numbers used or referenced while communicating with **. The model/serial combination of the unit as well as any case numbers the customer may have received by a ** representative.
Initial Complaint
Date:07/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a monitor from *** Over the course of a move, it broke. I contacted ** to get a replacement only to be lead around and lied to multiple times. The monitor was 283 dollars. I've contacted them time and time again for a replacement only to be lied to. I expected them to replace the monitor. Below are attached pictures of the monitor broken, that they still refuse to accept to replace. The exact model is 32GN600-B
Business Response
Date: 07/12/2022
This customers complaint has been received and carefully reviewed. We sincerely regret that the customer experienced difficulties with his unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced.I am Jarmaine (Presidential Liaison) with **. Your complaint has been received and carefully reviewed. We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.
Customer Answer
Date: 07/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and want to continue the complaint further.

To LG Electronics, I live in an area with poor phone coverage, if we want to discuss it further, please use my email address, *********************** in order to contact me about the unit in question.

Regards,

***********************
Initial Complaint
Date:07/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an ** ************************* Feb 2022 along with an extended warranty. The television screen went black in May 2022. I called ****** immediately but because it has been over 90 days, they would not take it back and said I have to contact ** Warranty services. It took them over a month to get a replacement screen, and when they installed it, it was cracked. I've called ** over and over about this and I just get the run around. I called the technician about the status of the repair and they said ** closed the ticket. I contacted ** again today and they just keep telling me to bring it back to ****** (who will not take it back). I just wanted a functioning TV and there seems to be a perpetual loop of finger pointing that gets me no where. I just want a new TV or a refund and no one can seem to do either one. I am beyond frustrated and am still without a working TV.
Business Response
Date: 07/12/2022

This customers complaint has been received and carefully reviewed. We sincerely regret that the customer experienced difficulties with his unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I was able to contact the customer via phone call and advise
** is escalating the customers file to our Return ************************* for approval. Rather than continuing with repair we will provide an alternate resolution. We request that the customer sends a copy of the original purchase receipt, and a picture of the model serial number sticker on the unit. The customer can expect to be contacted via email by the assigned handling agent within 5 business days ( from the time the customer submit requested information) with details of the resolution ** can provide. It is imperative the customer retains possession of the unit until given further instructions by the Return *************************. In the event the 5 business day window has passed the customer is welcome to call the Return ************************* directly: ************ Mon-Fri 8a-5p CST. If you should have any further questions please contact us directly at BBB and **********************************.
Initial Complaint
Date:07/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** Case # CNN220708375615- Still Unresolved Please be advised that I called Customer Support again on Saturday, July ****** @ ****** EST , this call lasted 1 hour and 15 minutes. The representative went into my ** remotely and could see the following:1)My Wi-Fi and Antenna all are working properly 2)Could see that the ** channels are still not populating when a scan is conducted 3)She reset the ** Again for the 3rd time Since Friday by your ** techs/support team 4)Even the ** Channels App separately does not Play any of its channels I reiterate as stated in the earlier email,I purchased this ** in 2021 literally one year ago. When purchased and setup and configured by an ** support tech remotely both the ** and Broadcast channels were configured into the channel guide so I can see all channels at-once. On today 7/8/2022 I called the **** # and spoke with the 1st customer support regarding the error msg I was receiving on certain channels (204, 297, etc. The 1st tech person who came into my ** remotely and changed the *** and Now I no longer get Any ** channels. (All ** Channels are Wiped out after this action of Friday Morning 7/8/22 by your Customer Support representative)After 2 hours, we scheduled to resume trouble shooting at 1:30pm EST, she did not call back. I called and got a 2nd Customer Support tech she did nothing after another 1 hour, I contacted a tech support person via the online chat, again for another 2 hours resetting the ** deleting and reinstalling the ** app 3xs. Then the 3rd tech somehow, we were disconnected, so I reconnected with another (4th Customer Support, named *****) another hour and I am told that all options have been exhausted. So now I am out of a ** that I had come accustomed. I would like a Different Model the UN7000OPUA the UN7000PUB is No Good and the Techs do not know how to configure the channels. I will not buy another ** ** Needs to Replace ** with a another model, since they broke it.
Business Response
Date: 07/12/2022
07/12 This customers complaint has been received and carefully reviewed. We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced. We understand your concern about your unit and the frustration you feel right now. The customer is encouraged to allow ** to send a technician out a technician to get the issued resolved under full warranty coverage. A dispatch ticket was created, today, with Has-***** Corporation. If accepted, the service company should be contacting the customer within 24/72 hours. This is the first step in getting a resolution for the customer. A refund or replacement cannot be issued if there were no attempts to get the problem fixed by a technician.
Customer Answer
Date: 07/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

7/13/2022 Resolution to this matter is contingent upon the part replacement as stipulated in both verbal and written communication with the ********** as stated below
**********
Thanks for responding, Hopefully the repair tech can fix it, in the event that the replacement of the ********** does not resolve the matter. Then Please replace this ** with the 43UQ7590LG.Please keep in mind that this matter was a result of your Support Tech remote entry into the ** on July 8th. I must be able to do my work, as I mentioned to *******.

Thus,my availability on this matter is time sensitive

From: ********************* <*********************>
Sent: Tuesday, July 12, 2022 3:21 PM
To: ***************** <********************>
Cc: ***************************** <*************************************>;************************* <**********************>
Subject: RE: Follow Up Inquiry - Please Advise of the Status

Dear **************,

First of all, we are really sorry for your trouble with our **.

I saw Carlise had talked with you over the matter.
We will have the tech visit and replace main board to resolve this issue.

Please kindly let us know if this repair won't fix the problem.

Thank you,

Keonwoo(*****)***
Sr.Manager | VOC
LG Electronics Alabama, Inc.

Regards,

***********************
Customer Answer
Date: 07/13/2022

Complaint: 17549488

I am rejecting this response because:

7/13/2022 Resolution to this matter is contingent upon the part replacement as stipulated in both verbal and written communication with the ********** as stated below
**********
Thanks for responding, Hopefully the repair tech can fix it, in the event that the replacement of the ********** does not resolve the matter. Then Please replace this ** with the 43UQ7590LG. Please keep in mind that this matter was a result of your Support Tech remote entry into the ** on July 8th. I must be able to do my work, as I mentioned to *******.

Thus, my availability on this matter is time sensitive

From: ********************* <*********************>
Sent: Tuesday, July 12, 2022 3:21 PM
To: ***************** <********************>
Cc: ***************************** <*************************************>; ************************* <**********************>
Subject: RE: Follow Up Inquiry - Please Advise of the Status

Dear **************,

First of all, we are really sorry for your trouble with our **.

I saw Carlise had talked with you over the matter.
We will have the tech visit and replace main board to resolve this issue.

Please kindly let us know if this repair won't fix the problem.

Thank you,

Keonwoo(*****) ***
Sr. Manager | VOC
LG Electronics Alabama, Inc.

Regards,

***********************

Regards,

***********************
Business Response
Date: 07/20/2022
07/20 This customers reject complaint has been received and carefully reviewed. Our records show that the customer emailed LGs agent ******* on July 15th to inform her repairs were completed and the television now works (Good afternoon
******************,I wanted to stop for a moment to inform that ******* the Tech from Atomic did come to my home today and installed ************ Board as well as tested the ** and thus far it is working correctly! Thanks So Very Much for your assistance in Respectfully,ITSOCXII,Ms. .**************, Youth Transition FC & JJ). We will now consider this case closed.
Initial Complaint
Date:07/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my ** Refrigerator repaired on April 26th under warranty and it is now not working again. I called ** service at ************ on July 7, 2022 and they told me that they have no availability of a repair technician to look at my refrigerator. They said they would call me if they have an available time for a repair technician. I called again on July 11, 2022 and they told me the same thing. They still do not have an available time they can give me to have a technician look at it. I feel I am getting a run around because it is a recurring problem. The model number is a LFXS29766S and the serial number is ************.
Business Response
Date: 07/12/2022
07/12 This customers complaint has been received and carefully reviewed. We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced. We understand your concern about your unit and the frustration you feel right now. Our records show ** is actively trying to find a service provider to the customers 2015 refrigerator. Unfortunately, the refrigerator is too far out of warranty for a replacement or refund, so ** wil do its best to get a service provider for the customer. The resolution provided is directly in accordance with **'s policies and procedures. We would be unable to supersede any decisions or offers which are provided based upon **s guidelines, policies and procedures.
Customer Answer
Date: 07/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. I was contacted today and they are sending a technician out Saturday to look at the refrigerator.

Regards,

*************************
Initial Complaint
Date:07/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DATE OF TRANSACTION: 7/4-7/9/20** AMOUNT PAID SO FAR: $99 + $99 for 2 service fees APN #**G08345386P I called ** for a 2017 refrigerator that stopped cooling and leaked water all over my floor. I was instructed to call one of the local ** approved appliance repair companies. The company that responded was A&E electronics. A&E said the compressor was bad and to call ** back and have them assign a work order. ** said the compressor was under warrantee for 10 years and that the labor was my responsibility. A&E charged me $99 for the service/diagnostic call. I called ** back and they assigned the work order to A&E. The A&E repairman came out yesterday at 4:55PM and told me that they did not receive the correct service order number and that they could not work on the refrigerator. I called ** and had to get the correct service number to allow A&E to do the repair. I obtained the service number, andgave it to A&E. The A&E repairman then said that they did not have the compressor and could not do the work. The A&E repairman then said that they would try to get the compressor from another repairman in the area. The repairman then said that they were able to get the compressor. Then the repairman said that it was not the right compressor and that he would have to order the compressor and it would take 5 days to get it in. He then said I had to pay $99 to order the compressor which is under warranty. The repairman said that the $99 would be deducted from the total work order BUT THAT I NEEDED TO PAY $99 TO ORDER TO NEW COMPRESSOR.To say I am disappointed and frustrated is an understatement. This whole process has been so poorly handled, I lost over $200 worth of new groceries and had to take off over 5 hours of work to accommodate this disorganized mess and I do not believe that it will be remedied in the manner that the A&E repairman stated. ** should not be suggesting repair companies that are this disorganized, unprofessional and deceitful.
Business Response
Date: 07/11/2022
This customers complaint has been received and carefully reviewed. We sincerely regret that the customer experienced difficulties with his unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I was able to contact the customer via phone call and advise that ** will send $250 to compensate for food loss.
Initial Complaint
Date:07/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brought a brand new ** Refrigerator from Lowes that cost me $2000.00 I simply choose ** brand cause I was told by many of people that ** was good. I disagree because this new refrigerator lasted maybe 2 years and now its completely out it will not cool to temperature what so ever. I am fed up with ** and ask for either a refund or my current fridge to my worked on.
Business Response
Date: 07/11/2022

We were unsuccessful in locating the customers file using the contact information provided. We ask the customer to provide any and all telephone numbers used or referenced while communicating with **. The model/serial combination of the unit as well as any case numbers the customer may have received by a ** representative.
Customer Answer
Date: 07/11/2022
There is no case number, I solve my issues through the BBB. I ask ** to contact me regarding their product that I purchased. That isn't worth the money I paid. ** advertises their product as top of the line but apparently that isn't true, I won't be purchasing ** anymore because the fact that their product doesn't last.

We were unsuccessful in locating the customers file using the contact information provided. We ask the customer to provide any and all telephone numbers used or referenced while communicating with **. The model/serial combination of the unit as well as any case numbers the customer may have received by a ** representative.

Complaint: ********

I am rejecting this response because:

Regards,

***********************
Initial Complaint
Date:07/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
#1. No refund on cancelling online order of refrigerator before the delivery They said it would be getting the refund within 15 days Contacted by email, chat, call numerous times but nobody know what is going on. Ordered on 5/28 online **.com and cancelled on 6/2 #2 An ice maker has been placed an order on the same online order with refrigerator. Ice maker delivered earlier than i thought separately and i decided to keep it because I would be charged restocking fee. Found the ice maker has some noise issue (construction noise level)after installing on 7/5 but ** refused to repair/ return. refund. Had chatted with agent and he asked me if I could hear it when closing the bedroom door. Should i always close the door to avoid the noise and stay away from the kitchen area? No help from any where even talked to the supervisor **** regarding this issue and I was told that ** does not offer any repair service if it is not installed by an ice maker specialist and they also do not take care of the ice maker in the refrigerator which purchased other than ** directly which was not notified to the customer. They failed to provide the customer with the information.
Business Response
Date: 07/11/2022
This customers complaint has been received and carefully reviewed. We sincerely regret that the customer experienced difficulties with his unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I was able to contact the customer via phone call. I will escalate this matter to our orders department requesting that the contact the customer directly.

Customer Answer
Date: 07/22/2022

Complaint: 17541631

I am rejecting this response because:

I have not received updated follow up from the company, ** Elcronics that i filed and instead i disputed credit card transaction. I got provisional credit from the credit company and they are investigating now thus I do not think this is not resolved yet.
thank you,
*********************

Regards,

*********************
Business Response
Date: 07/28/2022
We apologize for the delay, I will re-escalate this matter to our orders department requesting that the contact the customer directly.
Customer Answer
Date: 08/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I will be waiting for their contact while they are re-escalating this issue as they mentioned.

Regards,

*********************
Initial Complaint
Date:07/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gas dryer on 05/13/2022. It was supposed to be delivered on 05/23/2022. After getting no calls or updates. I called ** and they informed me that it wouldnt be delivered until 06/01 and the delivery company would be in touch. On 06/01, the delivery company said they hadnt received it yet. I called again on 06/2, 6/6, and 6/7 when they performed 2 dock searches and determined the item was lost. On 6/10 I spoke with a manager who said they were cancelling the order and would refund me in ***** business days. I called the following week to get a status and ** said the dryer was found so they have to wait to receive the item back before they can refund me. It is now 07/8 after getting hung up on by a very rude guy, I called back am still being told it will be ***** business days and I just need to be patient. I shouldnt have to wait for the dryer to be returned when it was never in my possession and ** recommended the cancellation.
Business Response
Date: 07/11/2022
This customers complaint has been received and carefully reviewed. We sincerely regret that the customer experienced difficulties with his unit. We acknowledge the receipt of your concern regarding your ** products,and we deeply apologize on any inconvenience you experienced. I was able to escalate this matter to **.com to request that the customer is contacted with resolution.
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LG Electronics is NOT a BBB Accredited Business.