187 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Amy M
1 star07/31/2024
THE worst mortgage servicer in history. WHY is it legal to even have a loan transferred to them with no say from the borrower? When you acquire a loan with a lender you might have chosen them for a reason. NO ONE in their right mind would choose Cenlar as their servicer. Downright criminal. I hope they get shut down. They are not even worthy of any stars.Review from Aa S
1 star07/18/2024
This is the worst company I have ever had the experience of paying. My account was set on autopay, yet they DID NOT include the ***** servicing fee in the autopay, and only notified me after 90 days that was past due. and I was notified by a COLLECTIONS company. Zero communication.If my account is set to autopay, why was the total amount due not processed each month? This is a shady company and should be investigated by the federal government for FRAUD.Review from Courtney G
1 star06/25/2024
We have sent in documents January 2024 to assume our mortgage with a highly qualified buyer for Cenlar to ignore us, give us the run around, and request the same documents over and over again every month. DO NOT use this company to do anything based on our experience there are no return calls or emails and they do not know what they are doing. Stay away find a different lender!Review from Brianna T
1 star06/18/2024
This company deserve 0 stars. There is NO COMMUNICATION about the assumable mortgage loan they are handling. They have prolonged this process which is costing us thousands. Stay away from this company at all costs.Review from Linda H
1 star05/21/2024
So Cenlar took over our home equity loan. My Father only owes $200 but they want $150 a month and they make it so hard for my 83 year old Father to officially pay them back. ******* should talk to a lawyer about practices aimed at taking advantage of senior citizens. Holding them hostage to this loan and charging way more than they should.Review from Michael C
1 star05/15/2024
My wife and I are trying to re-finance our home. I've been communicating with this company since 25 April 2024 trying to attain a Mortgage Lien Release letter from 2016 that was never sent to me. The company tells me they do not manage that account any longer and that they would submit a work order to have the release letter sent to them. They said it could take up to 20 business days to receive the letter and recommended that I call daily to check the progress. I've called nearly daily to no avail. I call today, 15 May 2024, and I'm told that the work order was submitted on 10 May 2024 and that there are no previous notes in the system. WHAT?! I'm infuriated. My wait time starts all over again, meaning we'll miss the re-finance cutoff date, due to no fault of our own. This is unacceptable and a very poor way of doing business. I plan to encourage everyone to stay far away from doing business with Cenlar.Review from Ryan C
1 star05/11/2024
Horrible company! After six weeks and more than a dozen phone calls, they still cant seem to get the internet block removed from my online account. So I can login but I cant see any details. Every time I call I get a different answer. Ive been told it would be resolved in 10 minutes, two days, two weeks, yet here we are six weeks later. Terrible customer service!Review from Daniel B
1 star05/11/2024
Was assigned this joke of a company refinanced my house house 11/23 and I am still waiting for 9600 in escrow 7 months later. They claim they mail check 4 times now never arrived. Have hired attorney and spoke to my local house representative about this company.Review from Amanda L
1 star04/25/2024
If there were zero stars that would be too generous. Absolutely horrendous in all aspects of website and application. Cannot change/edit/cancel anything. Only way to close accounts is via written request through mail or fax? What century is this?Review from Re S
1 star04/13/2024
Horrible experience! I have a court order to have my name removed from a property from 2022, and cannot get anyone from Cenlar to get this process underway. Ive called/email numerous times. Only to be put in a bin. *** asked for supervisor assistance, but that doesnt help either. I am being told the assumptions **** has to reach out to me, which I have yet to hear from. In the beginning, I was told that because of *****, they were behind. Thats long over. I have received recently, a response to my chat message, from someone telling me the process of getting someone removed from a loan, but Im way past that. The assumptions package was completed years ago, and submitted by attorneys. But no one will help. My name is stuck on a property that I have not lived in, in 5 yrs. Can someone please help?
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