Business Profile
Product Development and Marketing
TelebrandsHeadquarters
Complaints
This profile includes complaints for Telebrands's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 132 total complaints in the last 3 years.
- 49 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother ordered the Pocket Hose Copper Head over the phone on March 31st after seeing an ad on tv. She used a pre-paid debit card from her bank to make the purchase. The card was charged $72.42 on April 1st (see attached screenshot). On April 9th she received a letter in the mail stating that the card was declined and that she needed to call right away to provide an alternate method of payment so that the item could be shipped. She tried to call the number on the letter but was unable to reach anyone on the phone. She explained this to me and I took the information to see if we could find out what was going on. On April 10th I spoke to a woman using the phone number on the letter (that apparently is specifically for collecting a method of payment) and asked why she was charged for the item but it wasn't sent. She said that it appeared that one WAS sent, but she did not have an order number or anything that we could use to track it. She provided me with a new phone number for customer service. I spoke to two different individuals that looked up the information and said that the item had NOT been sent because the card had been declined. I explained that I had both called the number on the card and checked on the website and it confirmed that $72.42 was deducted from the account. I was told that this was just a hold placed on the card and that the amount would be released after four days. I explained that it had been TEN days since the charge and that it was not coming off. I was told again that the charge had not gone through and that the item was not going to be shipped. So now, TWELVE days later, the money is still gone and no product has been shipped. Can someone please help us with this?Business Response
Date: 04/16/2025
Dear Better Business Bureau,
On behalf of TELEBRANDS, we are responding to the complaint identified above.
According to our records the transaction in question was declined, and therefore no credit is due. Please see attached documentation and please advise customer to contact their bank to verify.
We trust that this will close the matter satisfactorily.
Thank you for your patience.
Sincerely,
Customer Service SpecialistCustomer Answer
Date: 04/17/2025
Complaint: ********
I am rejecting this response because: I spoke with a customer service representative at the bank and she confirmed that the charge of $72.42 was charged and was taken from the card account. It was not just a hold. The funds were deducted from the card. Please let me know how I can get the money refunded.
Regards,
***** *****Business Response
Date: 04/23/2025
Hello apologies the ***-******** processing system for credit cards showed a prepaid card decline message for the prepaid card ** ending in ****. I have processed a full refund back to card today 4/23/25 and proof attached. Thank you for your patience.Initial Complaint
Date:03/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called on the phone to order a pocket hose from the ad on TV. While I was ordering the hose, the representatives, ******* *******, kept asking me if I wanted to sign up for subscriptions. I clearly told the representative that I did not want any subscriptions. All I wanted was the hose and to not sign me up for any monthly thing. They didnt listen, not even two days after I was getting a fraud report from my credit card company asking if I had made the transactions. Two different companies were charging my account $29.95 for monthly subscriptions. I had to have my bank close the account. I was able to get the phone number of one subscription which was ***********************, it showed up as Travelodge on bank account. They told me I had signed up when I bought the hose, which I clearly didnt. The other company I have no idea what it is so I may still have a fight on my hands. Because thats another thing, they make it hard to cancel anything. In fact, the pocket hose company also makes it a several step nuisance of a process to return the hose.Business Response
Date: 03/28/2025
March 28,2025
Dear Better Business Bureau,
On behalf of TELEBRANDS, we are responding to the complaint identified above. We have no record of a recurring subscription from this customer nor do we affiliate with the companies described.
Majority of the complaint details in BBB system were left blank by the complainant as shown below.
To further this customers inquiry, we must receive the following:
A copy of the billing statement that shows the date, amount and merchant that billed this customer
A description and picture of what product was ordered
Please provide this additional information so that we may better attempt to assist this customer as we believe this is a case of a mistaken merchant. Otherwise please close this case.
Thank you for your patience.
Sincerely,
Customer Service SpecialistInitial Complaint
Date:12/31/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PUSH/BUTTON its an online company I guess and you can make a lot of money at home so they say. There are a lot of reviews with people saying so . I watched the video. Anyway Im permanently disable as well as taking care of a family member who was diagnosed with stage 4 lung cancer, I could stand to make more money so I paid the 67 dollars for the info. This man named **** messaged me a few times and said lets do this ) Id paid) so I answer the phone for him we talk about 15 mins. When he finds out Im disable his voice changed ( Im not disfigured in a wheel chair I said ! Them he proceeds to ask me how long has this been ? How have I been making it? Whats my bank account like ? Do I have retirement funds stocks or bonds ? I said no Id already used it I had it . At that point he talks a minute more and says that Im not a candidate for the VIP coaching Im not what they need but h*** send my whatever it is Im suppose to get anyways. I told him forget it. If Im not good enough for the vip I dont want it. I also at that time said I want my refund( 60 day money back guarantee) I dont here from anyone . Bottom line I have sent countless emails and texts and calls all to here call this person or email this and all say I wasnt not On my way! For asking oh but I was immediately it hasnt even been 2 weeks!! I have all the email and texts . I received one today from a ***** saying shes sending me the software anyways to clock here I dont I wont I dont want anything to do with these f folks. Please I understand that 67 dollars isnt much but I need it , not want it need it. We are struggling here thats food on the table or payment for electric and gas . I have Erics phone number it still works I. Service. Please let me know what you need and if youll help me. Thank you for your time Sincerely,******* j ********Business Response
Date: 01/08/2025
Dear Better Business Bureau,
On behalf of TELEBRANDS, we do not have a record of an order for this customer.
We do not provide any financial software / coaching services.
The customer would need to contact the correct company to resolve this.
Please remove this complaint from our file and correct the BBB rating for Telebrands.
Thank you for your attention to this matter.
Sincerely,
Customer Service SpecialistInitial Complaint
Date:12/04/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not yet received my refund.Sent from my Galaxy -------- Original message --------From: BulbHead Customer Support ****************************** Date: 10/29/24 7:53 PM (GMT-06:00) To: **** ****** ********************** Subject: Return for Items in this shipment for order ****** - Contact Form Hello,I'm sorry to hear that the Hurricane Spin Mop ***** didn't fit your bucket properly ??. Let's get this sorted out for you!Since your order was placed on October 23, 2024, it's still within the 30-day return window, so you're eligible for a return or exchange. Here are your options:Refuse the Unopened Package: If you haven't opened the package yet, you can refuse it upon delivery by writing "Refusal" on the unopened package and returning it to the carrier. This is the easiest and cost-free way to return it.Prepaid Return Label: You can request a prepaid return label for $9.99. Just let me know if you'd like to go this route, and I'll forward your request to the team to assist you further.Return on Your Own: You can return the item using any traceable method like ***** or ***** Please include your full name, shipping address, and order number in the package. Make sure to obtain a receipt with the return tracking number and provide it to us. We recommend insuring your package as we are not responsible for lost returns.Once we receive the item in its original condition, we'll process your refund within 10 business days. Please allow an additional 3-5 business days for the refund to reflect in your account.Let me know how you'd like to proceed, and I'll be happy to assist you further! ??Best regards This response was created by AI Agent Brighton On Wed, Oct 30 2024, at 12:53 AM, ***** F ****** wrote: Item didn't fit bucket properlyBusiness Response
Date: 12/04/2024
Dear Better Business Bureau,
Your request has been directed to me for handling. Our company takes
all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product.
We are sorry that the customer was not happy with their Hurricane Spin Mop. I have indicated below what transpired on this account.
Order # ******
Hurricane Spin Mop 14.99
Shipping and handling $5.99
Taxes $2.04
Total $23.02
Customer service is very important to us and we have issued a credit of $23.02 to the customers **** Account on file. They should see this with 5-10 business days.
**** you for your patience.
We believe this is the information you require and feel this resolution will close the matter satisfactorily.
Sincerely,
Customer Service SpecialistInitial Complaint
Date:11/08/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a copper bullet hose from this company and after three uses the hose fell apart and the lever on the nozzle head would not move.Bulbhead will not accept responsibility for ******* not want a replacement hose!Want a refund!Business Response
Date: 11/16/2024
*** *****
**************
*************** 47804
Daytime Phone: **************
E-mail: ********************************
Dear Better Business Bureau,
Your correspondence was directed to me for handling. Please accept my apology for any delay this may have caused.
We are sorry to hear that the customer experienced a problem with their Copper Pocket Hose.
Unfortunately, I could not locate an order in any of our systems for this customer with the information provided in this complaint.
Please provide us with some additional information so we can research this further and take care of this.
In order for us to do that, we would need the following:
1. What is your Customer Order number?
2. Please supply additional customer information if there is a different name, address or phone number on this order.
3. Was this purchase through a Retail Store?
a. Please provide a copy of proof of purchase
b, Copy of billing statement showing description of merchandise and amount of charge.
c. What Size Hose was purchased?
Quality customer service is very important to us, and we look forward to assisting you further.
Thank you for your patience.
Sincerely,
Customer Service SpecialistInitial Complaint
Date:10/13/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False advertising of return policy, product is a scam replica of another product, unreturnable if used at all, buyer pays all shipping costs to return and refund still not guaranteed.Business Response
Date: 10/22/2024
********* *****
, IN 46808
Daytime Phone: **************
E-mail: ************************************************
Dear Better Business Bureau,
Your correspondence was directed to me for handling. Please accept my apology for any delay this may have caused.
Unfortunately, I could not locate an order in any of our systems for this customer with the information provided in this complaint.
Please provide us with some additional information so we can research this further and take care of this.
In order for us to do that, we would need the following:
1. What is the order for?
2. What is the Customer Order number?
3. Please supply additional customer information if there is a different name; address or phone number on this order.
4. Copy of billing statement showing description of merchandise and amount of charge.
Quality customer service is very important to us, and we look forward to assisting you further.
Sincerely,
Customer Service SpecialistInitial Complaint
Date:09/20/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business has received the product that I returned to them on the 13th of this month. They keep telling me that will process the refund in 3 or 4!days after they have received it. My *** tracking number verified it was received. So 3-4 days has passed and they said in the first email that was when I would receive the refund. So today the say the same thing, three to four days. Seems they don't want to return my refund.Business Response
Date: 09/25/2024
*** ******
304 ****** Ln
Normal, ** 61761
Daytime Phone: ************
E-mail: ****************************
Dear Better Business Bureau,
Your correspondence was directed to me for handling. Please accept my apology for any delay this may have caused.
Unfortunately, I could not locate an order in any of our systems for this customer with the information provided in this complaint.
Please provide us with some additional information so we can research this further and take care of this.
In order for us to do that, we would need the following:
What is the order for?
What is the Customer Order number?
Please supply additional customer information if there is a different name; address or phone number on this order.
Copy of billing statement showing description of and amount of charge.
Quality customer service is very important to us, and we look forward to assisting you further.
Sincerely,
Customer Service SpecialistCustomer Answer
Date: 09/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** ******Initial Complaint
Date:09/15/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a copper hose from ******** on TV. In the same package was Govana fruit and vegetable supplements. I never agreed to the supplements but they kept sending them and charging my credit card. I called and cancelled the order. They said it would stop. It did not. So i changed credit cards and they somehow got my new number and continue to charge me.Business Response
Date: 09/19/2024
***** *******
***************************************************************************
Daytime Phone: **************
E-mail: *******************************
Dear Better Business Bureau,
Your recent inquiry has been directed to me for handling. Please accept my apologies for any inconvenience this has caused.
We are sorry that the customer was not happy with the Govana Supplements. This was a special offer at the time the Copper Pocket Hose was purchased.
Order # ******** Order received 5/15/2024
Copper Pocket Hose 50 FT = $29.99
Shipping and Handling = $7.99
Processing fee = $1.00
Tax $3.13
Total $41.11
Govana Fruits & Veggie Vitamins $1.00
Shipping $4.95
Tax .43
Total $6.34
I can confirm that Govana was canceled on 7/29/2024 and a full refund of $42.77 was issued to the customers **** Card on 8/22/2024.
Thank you for your patience.
We believe this is the information you require and feel this resolution will close the matter satisfactorily.
Sincerely,
Customer Care SpecialistInitial Complaint
Date:08/13/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 4th I went on website CopperBulletthose.com and purchased a 75' hose for $63.55. When order arrived I followed their instructions, hooked up hose, turned on to allow expansion, hose is only 25'. Have tried calling customer service 3 times, representative spoke very broken english and would not put me in contact with supervisor or anyone elseBusiness Response
Date: 08/16/2024
***********************
****************************************************************
Daytime Phone: **************
E-mail: ***************************
Dear Better Business Bureau,
Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product.
We are sorry that the customer did not receive the correct 75 Foot Copper Bullet Pocket Hose.
Order # ******
Copper Pocket Bullet Hose 75 foot $65.99
Discount $6.60
Taxes $4.16
Total $63.55
Quality customer service is very important to us and we have issued a no charge replacement for the 75 ft Copper Bullet Pocket hose with order # ******. Pleas allow ***** business days for you to receive this.
Thank you for your patience.
We believe this is the information you require and feel this resolution will close the matter satisfactorily.
Sincerely,
Customer Service SpecialistInitial Complaint
Date:08/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a pocket hose copper bullet last month from BulbHead. Along with our hose came two bottles of vitamins and a letter thanking us for accepting a 30 day trial offer of VIP ******************* supplements. We do not remember agreeing to recurring purchases. A letter, which was mailed to us last week states - starting August 7th we will be receiving our 90 day supply of these supplements and they will bill our AmEx directly. They provide a phone number to contact along with our order number to reach them with any questions or changes. The phone number picks up to a recording and then says no one is available to take your call and hangs up - making it impossible to even leave a message. I have called several times within the time frame they mention to call but never get a person to answer - same recording and promptly hangs up.Business Response
Date: 08/06/2024
*****************************
***************
******************
Daytime Phone: (732) 829-1291skierka
E-mail: ********************
Dear Better Business Bureau,
Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product.
We are sorry that the customer could not get through to customer service.
Order # ********
Copper Pocket Hose 50 FT = $54.99
Shipping and Handling = $7.99
Processing fee = $1.00
Tax $4.18
Total $67.16
Govana Fruits & Veggie Vitamins $1.00
Shipping $4.95
Tax .43
Total $6.34
Our records do show that the Copper Bullet Pocket Hose was shipped to the customer with tracking # ********************** to the address above on 6/25/2024.
Our records show that the customer spoke to customer service on Friday 8/2/2024 to cancel the GoVana Membership. Credit was issued for the Govana Products to the customers account. This will reflect on their next billing statement.
Thank you for your patience.
We believe this is the information you require and feel this resolution will close the matter satisfactorily.
Sincerely,
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