69 Customer Reviews
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Review from david f
1 star06/27/2024
I watched a TV commercial for the Horsepower Scrubber and when I went to their website I noticed the regular one for $39.99 (sounds like a good deal) and the Gold Edition model at $59.98? I just wanted to know the difference between the two. Was the Gold Edition strictly cosmetic or is it something else? Simple enough question? I went to the webpage with the Contact Us with my question - the site for 'questions' does not work and I tried it several times. All I got was "Something went wrong, please try again later". Then I tried trying calling the phone number they had, and each time - wait time is 6 minutes and a few seconds. I wait 10 minutes and then get cut off. (Did that 3 times). Then I wrote them an email at customerservice@bulbhead - still waiting on a simple answer to a simple question. BUT, now after going through those hoops and reading all the negative reviews, I am rather hesitant to purchase from them. I may be much better off, paying the extra few bux and purchase something with a Consumer Report thumbs up - not this company.Review from Barbara T
1 star06/05/2024
Thought I was buying one pair of glasses, but instead they charged and sent me four pairs...very crooked company.
Telebrands Response
06/21/2024
We are sorry to hear of our customer's dissatisfaction with our one of our products. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily. The information provided however prohibits us from locating an order. Please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - *************S 8am-8pm.Review from Pamela B
1 star06/04/2024
They took advantage of my disabled veteran husband. They sold him 4 piece of garbage hoses that aren't worth $10 for $186. This is robbery, and they're taking advantage of veterans. And they charged him an exorbitant amount a 10 year warranty. I will be reporting them to anyone I can report them to.Telebrands Response
06/21/2024
It is unfortunate to hear of our customers dissatisfaction with their ordering experience for the Copper Bullet Pocket Hose. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. Our records show that the credit was issued to the customers account for $186.61 on 6/20/2024. We believe this is the information that will satisfy the customer and close the matter satisfactorily. If there are any other questions, please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - *************S 8am-8pm.Review from Joyce L
1 star06/04/2024
I ordered the copper hose online and I immediately realized they were sending the wrong size so I called the customer service number listed on my email. That’s when I found BulbHead is the one that handles their shipping. I got the run around with customer service. I tried to get them to change to the right size. They shipped the wrong size anyway. The company told me to decline the package. As soon as it came I did that. I called their customer service this morning as I have not received a refund. They argued with me that it was sent back to PayPal but when I pulled up PayPal and my bank acct and told the rep it had not been received. He then comes back and tells me they will not send my money back until they receive a dispute statement from PayPal even though they have the product back that was in an unopened box that was declined at usps. This company has many bad reviews and situations like this and should not be able to stay in business.Telebrands Response
06/21/2024
We are sorry to hear of our customer's dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. The customer filed a dispute with their credit card company. Once a dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction. Therefore, the customer has been reimbursed and no credit is due at this time. If there are any other questions, please contact our customer service team directly at **************************** or call customer service at is ************ (Hours are M-F 7am - *************S 8am-8pm.Review from Mary N
1 star06/03/2024
Bulbhead is a rip off company. Do not buy anything from them. What they advertise and the cost is not what you get. They will upgrade without your permission. They advertise eye- candy with led lights on TV for $19.99 yet charged me $40.01 I called, was told I was " upgraded"Telebrands Response
06/20/2024
It is unfortunate to hear of our customers dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. Our records show the customer contacted customer service on 6/3/2024. The customer agreed to a credit for $10 for the difference in price. Credit was issued on 6/10/2024. We believe this is the information that will satisfy the customer and close the matter satisfactorily.Review from Richard C
5 stars05/07/2024
I think the Bu Bu Bu Bu Buld Head jingle is kinda catchy.Review from Joan M
1 star04/24/2024
Item never showed up. Couldn’t even track shipment. Commercial needs to be taken off the air. I had ordered the hose.Telebrands Response
05/14/2024
We are sorry to hear that our customer has not received their Pocket Hose. Unfortunately, we were unable to locate an order for this customer with the information provided. We certainly want to resolve the matter satisfactorily. ***** contact our customer service team directly with your order number at ****************************** or call customer service at ************** (M-F 9am - 5pm EDT) so we can supply you with tracking and delivery information on your order.. Thank you for your patience.Review from Mark R
1 star04/17/2024
They are the worst , cocky , and dumber than a box of rocks. I asked them for a supervisor and they asked to speak to my father. When I asked for the corporate office address , they asked me for my father’s address. They can’t add either. When I asked them for the credit card they used for billing me for a penny they refused to tell me. They are not honest and I called pay pay to not deal with them. They are really a work of art!Telebrands Response
05/03/2024
We are sorry to hear of our customers' dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily; the information provided however prohibits us from locating an order or determine if this was a retail purchase. Please advise what the merchandise was and contact our service team directly at ****************************** or call customer service at ************ (M-F 9am - 5pm EDT) so we can address the matter as soon as possible.Review from Jineane L
1 star04/04/2024
American Home Shield has customer service in Asia and don't know what to do. Mold has been removed and the plumbing needs to be replaced by ******* ******** at 609 (New Jersey. ) AHS customer service is in Philippines ????.Telebrands Response
04/23/2024
Thank you for your inquiry, this is a No-Telebrands product.Review from CAROLYN A
1 star03/04/2024
I HAVE REPEATEDLY REQUESTED REMOVAL OF MY BANKING INFORMATION FROM THEIR SYSTEM & TOLD THEM THEY NO LONGER HAVE MY PERMISSION TO WITHDRAW ANY FUNDS IN THE FUTURE. THEY WILL NOT COMPLY & THAT IS AGINST THE LAW.Telebrands Response
05/15/2024
We are sorry to hear of our customer's dissatisfaction. We do appreciate all feedback and utilize the information to improve our products and provide a high level of service to all our valued customers. We certainly want to resolve the matter satisfactorily; the information provided however prohibits us from locating an order. Please advise what the merchandise was and contact our service team directly ****************************** or call customer service at is ************ (Hours are M-F 7am - *************S 8am-8pm) so we can address the matter as soon as possible.
Customer Review Rating
1.07/5stars
Average of 69 Customer Reviews
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