Reviews

Sorry for the long review, but it is worth your time reading it if you are contemplating calling these clowns! I have never encountered such a rude and ignorant woman as I did on the phone today as I attempted to resolve a poor service call and $214.45 repair on my ** ice maker.As background, I called to have my ice maker repaired. *** service rep said I needed an "ice maker switch" and "up-sold" me to purchase a "water switch." *** parts were installed during another visit. Two weeks later the ice maker stopped working. I called and they said the original rep had injured his back and a that I would have to wait 2 weeks fro his return. I said I did not want to wait two more weeks and just send out another rep. *** new rep ******* showed up a few days later and was very angry he "....had to clean up someone else's mess!" I was shocked at his attitude and behavior. He said about the previous rep: "I can't get into his head but he should have replaced the entire unit because now it's going to cost you around $500 additionally for the new unit." I cannot really explain how rude and unprofessional this ******* behaved. I asked him to write up his proposal and send it to me so that I could discuss it with his management.After one week I did not receive anything from ***** so I called the office. *** above-mentioned operator would not even entertain my request for a refund or deduct the original costs from the new estimate of over $500. I asked to speak to the manager and was put on hold. She returned to tell me that the manager only responds to email and would not come to the phone! I reminded her I was the customer and would hate to take the matter to small claims court. She said "good by!"I have since found out that my neighbor also had an issue with *****.Read the other negative reviews! I wish I had!("************, As a business owner (If you are the owner I would be happy to discuss this matter before it goes to small claims court.... your folks have my number.

Shockingly bad customer service. Tech ordered wrong part, came back, needed another part, but when part came, we were told tech was away for two weeks. DO. NOT USE>