Business ProfileforFreehold Chrysler & Jeep, Inc.

6/5/2023 I made an appointment with Freehold Chrysler Jeep to take my 2015 Jeep Patriot in for service with a problem I was having. At 8:14 on 6/6 service advisor *********************** called to review the written information I left. I was told the service department would call me back later that morning No call; I called at 1:51PM, called at 3:11 and 4:29 as well. In one of those calls I was told they had connected something and had a call into Chrysler to get approval for warranty work with the replacement of the hubs (one had been replaced and covered by the warranty in 2021).6/7 waited for a call did not receive one so I called at11:34. called again at 4:30PM and asked if the vehicle was safe to drive while I waited for the information on the warranty coverage. I could not make it in time while the cashiers office was open so they said they would lock the keys in the car and I could get in with my other set of keys. picked car up had NOT left the keys in it. drove the car home and noticed a noise different and worse that what I brought it in for.On 6/8 I called at 9:42 told the dealer I would come into to pick up the keys later in the day. Still no word on warranty. picked up the keys and spoke with *****. I was given paperwork and my other set of keys with no request to pay anything.6/9 I decided I would not initiate any calls to see if service department would call me. NO ONE called. Saturday 6/10 I came home later in day : message on my home machine stating that I need to pay a $100 deductible..6/12 I called 8:33 told ***** was off. requested that the manager call me with an update on the warranty coverage NO ONE called.On Tuesday I called at 8:03 and got ahold of *****. The first thing she said to me is that I need to pay the $100 deductible. asked for an update . It ended up being a circular discussion with her seeming to be obsessed with the deductible and not concerned with my situation at all.