ComplaintsforFreehold Hyundai

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I own a 2013 Hyundai Elantra. On march 25, 2024 i brought my car in to be evaluated for a new engine, no lights were lit up on the dashboard. After a few days it was determined I would be eligible for the engine replacement. Per dealership staff I would be responsible for aprox $718 and Hyundai would be covering the remaining- approximately $4,000. I agreed to this work and then on 4/18/24 I was made aware of a list of recommended repairs totaling aprox $2000. I declined the $2000 of recommended work. In addition to the recommended repairs I was told my "air bag light" was on. They would do a free diagnosis and get back to me. On 4/19/24 I spoke with service manager **** who made me aware that the cost of fixing the issue with the airbag (and passenger seat) would be an additional $2000. It seemed clear to me that if the light went on after having an engine removed and a new one installed it was linked and should be the dealers responsibility to resolve . **** said it was not the dealerships fault, that the passenger side air bag may or may not work and that I would be responsible for the cost. I refused to pay for the work as this happened "under their watch." Before picking up my car I reached out to sales at freehold Hyundai and asked to leave a message for ***************** Executive manager (I was told he does not have a voicemail and was off today). In addition to this I have filed a complaint with hyundai in general. Upon picking up my car and paying the $750 (tax included) for my part of the new engine I made the service associate ******** aware of my complaint with Hyundai as well as plan to report to consumer affairs and better business bureau. While I am aware that dealerships often inflate car repair prices it seems odd to me both the $4000 total bill and the fact that this dealership was going to charge me $2000 to either fix something that wasn't broken or for something that was broken by their repair people.

• Initial Complaint

  01/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I leased a Santa Fe from (Hyundai of Freehold) in November 2023 after seeing the vehicle and negotiating my lease payments. Once I had everything signed and finalized with ***** their finance officer, I met with their tech person to review the vehicles electronics. At this time I noticed that the vehicles odometer reading was 148 miles. I stated that this was not the original vehicle, which was shown to me and had negotiated my lease payments for. The original vehicle, which we based my lease payments on, had 18 miles on the odometer. After questioning it, I was told it was still a new vehicle and similar to the one I was shown. I decided to review the **** for both vehicles. The original vehicle, which I negotiated my lease payments and signed my deal sheet for, had a higher **** of $1800.00.Fortunately, I had a photocopy of the deal sheet with the lease terms, Vin number and my negotiated lease payments. If I did not have this I would not have any proof of what they tried to pull.I never suspected something like this could happen. I have been leasing vehicles for 20 plus years. They said it was a mistake and the paperwork got mixed up with another folder. I was beginning to suspect they tried to pull a "bait and switch" by negotiating my lease payments on a vehicle with a higher MRSP and then delivering a cheaper vehicle with extra miles on it. They gave me three options for a resolution (in writing) of which all had issues. The least problematic resolution was to have them refund me the difference in the monies between the **** (difference in the lease payments, plus the additional miles) of the two vehicles.*****, their finance person stated that they would issue me a check within two weeks. Its now past six weeks with no response and no refund.

  Business response

  01/16/2024

  There was a mix up with this on our end.  The customer has since come in and picked up her check.  She is satisfied with the outcome. 

  Should you need anything additional feel free to contact me. 

   

  Thank you,

  ***************************

  Freehold Hyundai

   

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new Hyundai Elantra Limited cost $27,000 At the time of purchase I was not told by the sales person that the car didn't come with floormats , Not until I arrived home with the car did I see the car didn't have floor mats . When i was at the dealership I looked at the floor , it was black , I did not notice that the floor mats were not in the car , The entire interior of the car is black so it was difficult to see that there were no floormats , I called the dealer immediately when I arrived home , the sales person said that the mats are an accessory , they need to be purchased . If I was told that at the point of sale it could have made a deference in my decision weather to purchase the car without floormats . I purchased a new 2018 Hyundai Elantra it had floormats , I purchased a2020 Hyundai with floormats . The sales person should have informed me at the point of sale that the car did not include floormats

  Business response

  05/02/2023

  Our Sales Manager has reached out to **************, he will be coming in to pick up his new mats. 

  Customer response

  05/03/2023

  Hello. , Just to let you know , I just came from the Freehold Hyundai dealer ,  my problem has been resolved.      The dealership gave me new floor mats.        Thank you so much for all your help
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  01/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our 2017 Hyundai ELANTRA failed ** Inspection based on several items that ARE under warranty by the manufacturer. We took this information to our Hyundai dealership, where we purchased the car and have it repaired. The Hyundai ******* representative told us that the parts were fixed/replaced, and we should NOW pass inspection. We again went to the ******** inspection station and failed inspection again based on **************** and now the "Oxygen system." which wasn't a problem on the initial ******** inspection. We brought it back to the same Freehold Hyundai ******* center, and they told us that we needed to "drive the car around" because the car did not reset the "fuel cycle". even though we paid Freehold Hyundai "to manually finalize the fuel system." We wanted a refund for the **************** since the car still failed inspection on the same issue. Now Freehold Hyundai ******* center is keeping the car overnight to attempt to fix the **************** problem. We want a refund for the $180 for the **************** ******* because 1) it should have been covered under the initial powertrain warranty; 2) the initial **************** ******* still failed ******** inspection.

  Business response

  01/24/2023

  Our service manager, *************************** had a conversation with this customer.  It was explained that the software update is not covered under warranty.  As a goodwill gesture we have issued him a $100 credit in our service department.  ****************** understood and is happy with the outcome.  Should you need any additional information do not hesitate to contact me.

   

  Thank you,

  ***************************

  Freehold Hyundai

  
  
  

• Initial Complaint

  05/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I traded a lease for another lease almost 3 years ago! I now find out that I have over $1,000 in collections from HYUNDAI FOR A AUCTION FEE! Almost 3 years later!! I've been leasing cars for 15 years and I've NEVER EVER heard of a auction fee before! Freehold Hyundai states that this was in their OLD CONTRACT BUT NOT IN THEIR NEW ONES! Seems very sketchy to me! I'm someone who used to always refer everyone to them thinking they were so great!! Well, definitely not anymore they don't even want to do the right thing and resolve this!

  Business response

  05/31/2022

  As requested, we are reimbursing ************************ $1,360.00 

   

  Thank you,

  ***************************

  Customer response

  06/10/2022

  
  Complaint: 17236054
  
  I am rejecting this response because:*********, this has not been resolved yet. My apologies for not responding to the last notice. 

  
  

  Freehold Hyundai advised that they will be cutting me a check but I have yet to receive anything.

  
  

  Thank You

  
  
  
  
  Regards,
  
  *******************************

  Business response

  06/13/2022

  We are cutting them a check but both ***** and her mother are on the lease, we need them both to come in here and sign off on paperwork before we will release the check.  There has been some issues with getting them both in here to sign. 

  Customer response

  06/13/2022

  
  Complaint: 17236054
  
  I am rejecting this response because: This car lease is from 6 years ago. My mother and I have not talked in over 2 years I have no knowledge of where she lives the only number I have of hers I provided to freehold Hyundai and they advised me that the number was disconnected. There must be something done in order to make this right. I advised them that I will come in whenever they need me to come in to make this right.
  
  
  
  Regards,
  
  *******************************

• Initial Complaint

  10/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  All of the electrical on the right side of my car has been malfunctioning since I bought the car. My headlights my break lights and passenger door in the back seat doesnt open at all or work. I cant live this way I use my car for a living its not fair at all.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had recalls fixed on the car and less than a month later the cars EPS light when on and I lost my power steering causing me to slam on my brakes almost causing accidents. This was one of the recalls that was supposedly fixed. When calling To request them checking it out to make sure it was done they informed me I would have to pay a $145 diagnostic fee to have them look at it. I explained that I did not think that was reasonable and was told well we have to pay our tech to do it. It takes about 5 or 10 minutes to do this. I do feel people get ripped off enough when buying a car never mind how much to fix something that *** not be their fault.. All I want is my car to be fixed and running, I am on disability and on a limited income.. $145 is a lot of money to me, I would appreciate you looking into this matter for me. I am the only driver in the house so my car is of upmost importance to me.Thank you

  Business response

  09/27/2021

  Customer is having her car towed in.  Once car is evaluated I will write a followup. 

   

  Thank you,

  ***************************

  Freehold Hyundai

  Customer response

  09/29/2021

  Freehold Hyundai is going to fix the car. No charge to me. They are waiting for the part to come in.

  *****************************

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

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