Complaints

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought a 2014 ****** Foresterwith ***** miles.A week later the oil light went on and I brought it to All American.They said they could do an oil cunsumption test.This test only goes up to **** miles and my light didn't come on until **** miles so I didn't qualify to get the lemon fixed.This is a big problem with ****** Forester.The oil also dissapears when I drive long distance on the highway and that is impossible to do for a **** mile consumption test.I called ****** of ******* and they said I could try test again and go somewhere else so I went to Freehold ******.By then my car was in the high ***** because I did a few road trips down south.My car failed the consumption test SOA said they would pay for new engine even though by then I past the year or miles.Freehold ****** changed engine.A few weeks later the oil light came on again so I brought it back they said I needed a new PCV valve I said I just got one last year.They said well it can go again and that was problem.They topped off my oil which they over filled.Now it has been 10mth/****0 later and my oil light went on and my mechanic had to put 1 qt and 1/3 in.That is not acceptable on a new engine especially from ****** and their part.They say out of warranty I would have to pay to dx it. I was very upset they put in a new engine and they couldn't even look at it without charging me?The mgr ***** was very condescending when I asked questions he would reply it's out of warranty call SOA. I asked where is the parts warranty and he said I guess ******** has to work on its verbage!?He completely took advantage of me as a woman whereas when I first got car back he told me I needed **** worth of work incl a serpentine belt which is a cheap part its the labor of taking engine apart.why didn't he change it when engine was apart?Then he reminded me in I got engine as a godd will offer from SOA insinuating I shouldn't complain for something free yet I am back where I started.My mechanic said eng didn't look new.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I leased a ************************************************************************************ hand to purchase the vehicle. Our buyout did not match. I was told to come into the dealership by ********************* and they would honor my contract total. Went in and there was a $499.00 processing fee and a couple other small fees that he forgot to mention at the dealership.. The difference between my total and ****** Finances total was $189.00. I would have just paid that and not the $499.00 +. So, I left the dealership and at some point contacted ****** Finance again. I found out for some reason there are 2 contracts with different $ amounts and while the second contract has my name and my brothers name, we did not sign it. Something is going on and I can't get answers. There should only be one contract. I would like ****** Corporate notified of this also. It is impossible to get to the person that can help. I keep getting the run around. I did purchase the car based on their total because I did not want to go past the lease buyout date. I have attached both contracts. You can see the difference by the times listed on them and clearly see the difference in the signatures. I hope this can be resolved. Thank you

  Business response

  08/01/2022

  I am emailing you in regard to a recent letter I received from ********************** at the Better Business Bureau Serving **. I left you a voicemail at 11:45am 07/30/22 on ************. I would like the opportunity to speak with you to get a better understanding of your concern. I have your original lease jacket out ready to review. From what it looks like your bought-out your lease from ********************* ************ directly....

  .... Thank you for returning my call so quickly.

  As discussed, we will be making you whole on anything you had to pay above the lease contract stated lease end purchase option. 

  Please send me the two contracts you received from *********************/Chase Bank. I need to review and find out why there are two and how they were processed.  

  I am very sorry this was not resolved when you first brought it to our attention. I will speak with you early next week to discuss and make restitution. 

  Respectfully, 
  

  *********************** GM
  Freehold Dodge-Ram-Subaru
  *************************************

  Customer response

  08/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩