ComplaintsforVolkswagen of Freehold

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a car and traded in my leased Jeep to Freehold Volkswagen, 04/24. It is end of July and Jeep is calling THAT THE *** ISNT PAID OFF!!!!!

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Back on March 28th 2024 we traded our Volkswagen ***** 2022 into ID4 2023 as it was a very good promotion from the government for electric cars. But we still got paid for Volkswagen ***** 2022 for April and May. When we call ************* certified Auto Leasing company we got the answer that we should still pay for the car because it was not paid off.So Volkswagen didn't pay off ***** on time and now on June 19th we got final notice from Leasing company that we have to pay off our car otherwise the vehicle return will be considered a voluntary repossession in 45 days after June19th. Volkswagen Freehold dealership doesn't want to to the right thing we agreed on and doesn't want to pay off the car we traded them in March 28th 2024. They scammed us and intentionally didn't give us the right papers at the time of signing the contract. We posted our case in media and were able to find other people scammed bby Volkswagen Freehold dealership in the same way. PLEASE help us force scammers to do the right thing.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On march 21 2023 I leased a car from Volkswagen of freehold with the agreement of them buying my trade in full. I have paperwork to prove. Since then my car is on the used lot for sale . Each day the bank for my trade has been calling me for money. I reached out to them and they say they should have an answer within 24 hours but they do not follow up with me. Since march 21st my credit has dipped and my trade has not been payed back to ***** financial.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My friend and I bought a Atlas and had a 84 month loan and paid it off in 1 yr and 6monthso we been trying to contact the finance department for 5days no answer wanted to know how do I get a refund from the gap that we purchased since we paid the car off all they want to do is sale you a car I just want some help with this situation .

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 11/27 I leased a 2023 VW Jetta from VW of Freehold. They took over my Kia ** and called *** ******* with me there to get the buyout, it was around 20K. I am getting collection calls still in February that no payment has been made on the car and the car is still in my name even though they took it over the night I left with the Jetta. I have called and called and emailed and left messages. Spoke to a *** once, he told me a check was cut to *** but it wasn't sent yet. We're now in Mid February and my credit score it going to take a huge hit for this. Also, I have called to advise that my temp plate is expired. Their DMV Rep ****** has a mailbox that is full so I am unable to even leave her a message. Unbelievable a delership is allowed to operate like this. I left them a 5 star reiew the day after I purchased the car. Today, I removed it from online. This is so unfair and likely illegal. *** holds the title to the car so they don't even have it to sell. Makes no sense for this ball drop. No one wins here.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle in 9/22 from this dealer at a cost of ***** with interest and a 6 year finance plane was told total price of loan was right around ****** which I was ok with recently was thinking about trading vehicle in when I was told there was an additional ****** charge which I was being charged which was a complete surprise to me and was told I signed a document at the dealer but like I said this was never mentioned to me and know not sure what if anything I can do to rectify this situation deemed I was tricked into signing something that was never fully explained to me

  Business response

  02/02/2024

  Customers financed amount is the exact amount on contract. Customer is looking at interest charge over 6 years, with a high interest rate.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I leased a car from VW freehold in October 2023. As part of my lease agreement they purchased my *** X1 which was also a lease. They were responsible for paying *** freehold directly for the vehicle. As of today the payment is almost 90 days late. Twice VW Freehold sent the payment to the wrong place which has affected my personal credit score 67 points now. I have been requesting a letter for the credit bureau for a week with no resolution as well. Please contact me with any further questions.

  Business response

  02/02/2024

  Customer gave dealership wrong bank info delaying payoff. Payoff was sent to the correct bank. Signed documents by customer, with wrong bank info, which they provided to the dealership.

   

  Customer response

  02/02/2024

  
  Complaint: 21119241
  
  I am rejecting this response because:

  the information provided by VW is incorrect. They sent the payment to ******** twice when it was supposed to go to the dealership. It was explained to me when I drove to VW to get this resolved numerous times that the person who did this was fired. Once VW sent the check to *** it was the wrong amount. I only know that because I received the contact information of that person and they were waiting for a new check from VW. It was not until I got in touch with someone at *** and got the correct payoff amount on day 87 was the correct amount sent. Again I had to drive to VW to handle all of this myself so my credit would not take another hit on day 90. The car has been since paid off however the response VW provides as to why the payments were late is completely incorrect. 
  
  
  
  Regards,
  
  *******************************

• Initial Complaint

  11/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband and i leased A vehicle from freehold Volkswagen in August 2023 we turned in our Infiniti QX 50 and our sales person. ***** advised us that they would be taken care of the last two payments cost of the over miles and the wear and tear. This was all BS because now were receiving bills from infinity for $5000 saying that were responsible, for all the charges that ***** from Volkswagen promised us would be taken care of. I have called many times and have not received a call back from anybody stay far away from this place I will now be seeking legal action against them. They are crooks!!!!

  Business response

  11/27/2023

  *********,

  I remember this deal. There is no way we'd make a deal with the uncertainty of what the damages on there car would cost. We couldn't work an open-ended amount into a deal with not knowing the cost. Im not sure why they would think that was the case. 

   

  *******************

  Customer response

  11/28/2023

  
  Complaint: 20843000
  
  I am rejecting this response because:
  
  

  Then explain to me why your sales associate, ***** took my car and returned it back to Infiniti after telling ** that he would cover the last two payments, and the over miles, and the wear and tear. You guys are crooks and scam artists. My husband asked ***** several times if he would be covering all of this, and ***** told my husband over and over again that everything would be taken care of. 
  
  
  Regards,
  
  ***********************

  Business response

  12/05/2023

  As I previously stated it would be impossible for us to negotiate us covering something that was unknown such as damages and over mileage. I am not showing anything on the contract or buyers order showing we were covering anything. All of these legal documents are signed and dated by the customer. Unfortunately I do not have the authority to refund any money based on a he said/she said basis. This is why we have signed documents regulated by the ***********. 

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  transaction happened 7/25/23 i paid the business $1500 for the down payment of my lease the business did not disclose full information about the leased electric ID4. The sales man dropped the cover to the charger area and damage it and cant find me antor cover. I have sensor issues with the vehicle and they claim its not under warranty and i am responsible for the issue . Second i was told i would have ****** miles per year and on the lease that they gave me two weeks after i got the car states **** a year, and the issues that i have been having at the charger towers owned by Volkswagon is extremely stress full. Towers in my living area are down and i have to drive ***** min to find a tower to charge car. the tower are located in the back of parking lots and I have been approached by strange men and i'm put in a situation that i have to fear if i'm going to be harassed or yelled at. I had reported this to Volkswagon customer care and they bought to my attention that i should be charging the car at home not to use the towers as a main source of charging. The dealership failed to tell me this information. I live in an apartment and can not install a tower nor can i afford that. They told me I can go to the charging station and i will receive free charger for 3 years. i have been led to false pretenses and i would of never leased the vehicle knowing all of this.

  Business response

  10/09/2023

  As per ********* our service manager the customer will come in to sit with her and sales. the customer is interested in getting a different car and wants to try to work out a deal 

  Customer response

  11/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:I spoke with a representative from your office this morning, and she advised me to reach out to you.
  

  Im reaching out to you this morning in regards to complaint number ******** regarding Freehold of Volkswagen dealership.I need to reopen the case. I have several issues with the electric vehicle and the charging situations and I need to pursuit further action to get me out of this vehicle, if you could please give me a call at ************ to discuss reopening and updating the complaint towards this business.
  I have also contacted customer care at ******************** and had put in several complaints as well regarding this vehicle. I really need to get out of this vehicle and into a gas car.

  I look forward to speaking with you.

  
  
  
  
  Regards,
  
  *********************************

• Initial Complaint

  03/24/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On 1/31/2023, I purchased a Ram **** and traded in a **** Ranger lease and was told the lease would be paid off. Almost 60 days later, the lease has not been paid off, and **** Motor Credit wants me to make the lease payments for the Ranger (which has been on the dealership lot since 1/31. The dealership has also been unable to get me permanent plates from motor vehicle, and has had to issue a second temporary as the initial one expired 3/1.

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