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Business Profile

Reptiles

American Reptile Distributors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Reptiles.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a russian tortoise from this business and was sent a sick tortoise. I dont believe its unreasonable to expect a healthy animal. Also the care must not have been cery good since he is all roughed up on shell and belly. I also come to fins out this owner has had severe smuggling charges against them. How is he still allowed to do business?

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought 3 turtles from them 8-16-22. I sent them 6 emails {4 on the 16th and 2 on the 19th}stating that I woul like to cancel. The never reponded and I get an email on the 23rd stating the turtles are being shipped. There is NO phone number to call them and just like the other reviews, they don't repond to emails!

  • Initial Complaint

    Date:03/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two marine toads from this company. I received my order on February 16th, which wasn&#**;t the marine toads I ordered. That same day I began reaching out in multiple messages letting them know I didn&#**;t receive what I ordered. On March 6th I also let them know the toads had a hernia. They responded to one of my emails on March 6th and asked me to provide pictures, which I sent right away. They responded on March 13th and said I did receive what I ordered and they also accused me of having a tick-filled environment.

  • Initial Complaint

    Date:11/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction occured October 22 or 23rd, 2022. The package containing a "live" animal arrived on the 25th. The animal, a Greater Siren, was dead on arrival. It's skin was peeling, it was stiff as a board, and I could not see any sign of it breathing. The essentially told me it was simply asleep, which was not the case. I have emailed in hopes of getting a full refund, with no response, minus the first email where I informed them of the fact that the animal was, in fact, dead. They told me to put it in water and wait. The animal died due to being shipped improperly, I think. I just want a full refund, as well as a proper response from the company.I do not want another animal shipped as compensation, especially if they ship it in a non-entilated plastic container filled with ****. This animal is aquatic. I am willing to provide photographs if requested, as well as more details. I would add them here, but I am not typing this on the device that has those photos.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an extremely sick pet turtle in the mail. I made the purchase and contacted the ************ away. I texted and emailed him almost everyday for a week and never heard anything. I stated that he sent a sick turtle and asked him for a few other requests and never got a response until I told him Id be contacting you and he replied in 5 minutes and was rude when I told him what was going on. I want my money back and an apology.

American Reptile Distributors LLC is NOT a BBB Accredited Business.

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