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Business Profile

Reptiles

American Reptile Distributors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Reptiles.

Reviews

Customer Review Ratings

2.5

Average of 8 Customer Reviews

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Review Details

  • TJ T

    Date: 12/07/2024

    They have nice animals but customer service is the worst i have ever experienced .It's flat terrible.They sent me the wrong turtle I ordered and I decided to keep it not to mention it was about 30$ bucks cheaper that what I ordered.They never even credited my account.

  • John Y

    Date: 12/06/2024

    I've had excellent customer service and excellent animals at the best prices from this distributor. They also claim to be a breeder and I have no reason to doubt that. I've seen a lot of negative stuff about this distributor but that's in the past and in the last 18 months that I've been dealing with them I've had a great experience. I hope this helps.

  • Sean D

    Date: 11/17/2023

    Why are these people still a functioning business? They are no better than a puppy mill from the 80's. The animal I ordered came stuffed into a tiny cloth sac stuffed into a tiny box and squeezed in tighter with styrofoam. It was covered in f**** and what I can only surmise is vomit. We cleaned it up only to realize that it clearly had a serious respiratory infection. We made an appointment to go to a vet who handles exotics but low and behold the thing died last night the night before the appointment. When I sent a message concerning the issue I was having the response was condescending, rude, and downright unprofessional. Wish I could give less than a star or a negative star. Next stop the **** webstite.

  • Lauren C

    Date: 10/16/2023

    I have purchased several turtles and emerald **** skinks through there website Americanreptiles.com all of the animals have arrived on time and healthy. Had bad experiences with other online companies but ******* with American Reptile Distributors has helped me with care questions and feeding tips time and time again.

  • Eric V

    Date: 09/29/2023

    I have made several purchases online over the past two years from these folks at ARD.I recently got to meet them in person at the ******* National Breeders Expo. Another great experience and was nice to put a face to the name. Picked up a hypo redfooted tortoise there and have to say its now my favorite tortoise. Thanks ARD

  • Michael W

    Date: 08/02/2023

    Ordered two albino sliders. When they arrived they were completely dried out they were shipped in what I guess was (wet at one time) paper towel. One died after about a month . Sent several emails but no response. horrible company would never consider buying from them again.**********

  • amber t

    Date: 12/07/2022

    This company sent me the wrong animal. I ordered a female jumping spider, they sent a male. I messaged and emailed several times and they never responded back to me.

  • Brady H

    Date: 11/04/2022

    Terrible business. They sent me a very dead turtle and had the gall to tell me it was alive! They said it wouldnt die in that position. When I told them it was in that same dead position for days with no movement, they ignored me. When I sent sad pictures of the week long dead turtle in the same position, they sill ignored me. So, its not just incompetence, they are just dishonest and unethical. The few times they responded were all via email as they dont answer the phone and the voicemail box is full. Looks like they respond to negative reviews faster than they do their phone or email.

American Reptile Distributors LLC is NOT a BBB Accredited Business.

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