ComplaintsforQuality Asset Recovery, LLC

• Initial Complaint

  07/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with QUALITY ASSET RECOVERY. I do not have a contract with the collection agency QUALITY ASSET RECOVERY. They did not provide me with a copy of the original contract requested.

  Business response

  07/03/2024

  Good afternoon and thank you for your inquiry.  Aside from what people read on internet or credit repair websites you do not need to have a contract with our office for a Creditor to place an account in collections for non-payment. This balance due to *************************** is from 4,27,2022 is in the amount of $828.80 and as of today still remains due. You are welcome to call their office at ************ and reference your account #******* and they can provide you with any additional details. If you do wish to resolve it afterward you can reach us at ************. The account has otherwise been marked disputed. Thank you again for your inquiry and have a safe and Happy 4th holiday. 

• Initial Complaint

  05/09/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with ********************* I do not have a contract with QUALITY ASSET RECOVERY LLC, they did not provide me with the original contract as I requested

  Business response

  05/20/2024

  Thank you for your inquiry.  For the record you do not need to have a contract with our office when you owe another entity for them to put the account in collection.  Additionally, what the internet doesn't tell you is that requesting Validation of the debt is during the first 30 days when the account is placed in collection not years after when you decide to send it.  However since it is a small amount we will close file as a courtesy, please allow at least ***** days for the bureaus to update their records.  Thank you again for your inquiry. 

  Customer response

  05/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  04/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I never received any correspondence or phone calls from Quality Asset Recovery, LLC prior to them reporting a derogatory tradeline on my credit report. I have not received a model validation notice either which would have given me the option to dispute the debt or the amount being reported. I am requesting this low balance account be removed from my credit report.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ***************, I do not have a contract with Quality Asset Recovery, they did not provide me with the original contract as I requested.

  Business response

  03/22/2024

  Thank you for your inquiry. You do not need to have a contract with our office for the hospital to send your bill into collection for non payment. Also the ******************************************************************************* your case expired June 20th 2019 and not whenever you decide to send the request. However since you are now aware of the balance you can contact the hospital at ************ and reference your account #*******.  We will have the account removed from your credit report as a goodwill courtesy in our next update the end of April however you must allow 45 days for the bureau to update their records. Thank you again for your inquiry. 

• Initial Complaint

  03/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******* plaza Family Dental, I do not have a contract with Quality Asset Recovery LLC, they did not provide me with the original contract as i requested

  Business response

  03/12/2024

  Thank you for your inquiry. You do no need to have a contract with my office for your account to be referred for non-payment that is something often pushed on the internet but it has no legal merit. The original amount of the services was $1660.00 of which $1121.00 was paid by your ******************** and left the remaining portion as your patient out of pocket.  We will close the file as a courtesy but the dental group will still hold you responsible so please contact their office at ************ to discuss the balance.  Thank you and have a nice day. 

• Initial Complaint

  12/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm not liable for this debt with *****************************, I do not have a contract with Quality Asset Recovery, LLC, they did not provide me with the original contract. I did not recall having any obligation to any creditor in the amount they claim I owe. I am respectfully requesting the prompt removal of the account from my credit report.

  Business response

  12/14/2023

  Thank you for your inquiry. You do not need to have a contract with my office for us to represent ************************* on the outstanding balance you have due to their office. That is a tactic people see on the internet, however it has no legal merit. Additionally, the 30 day validation period to demand anything has an expiration date which in your case was July 10, 2021 so any information provided after that would be as a courtesy not a requirement.  If you would like to receive any information regarding your service on 9/13/2020 and balance due in the amount of $2397.75 you may contact their office directly at ************ and reference your account #******. If you would like to discuss a resolution to the amount due you can also call our office at **************.  Otherwise, we will mark the account as disputed. Thank you again for your inquiry and we wish you a good day. 

• Initial Complaint

  12/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Quality Asset Recovery LLC, I do not have a contract with ******* ***************** Services, they did not provide me with the original contract as requested.

  Business response

  12/06/2023

  Thank you for your inquiry. This isn't a contract issue, this is an ambulance service and when there is an emergency call the ambulance comes out as they did on 10/29/2018.  I'll close the file here since you are now aware of what this is and suggest you contact their office at ************ if you need any additional details. You will need to allow at least 60 days for the credit bureau to update their records. 

• Initial Complaint

  10/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with CITY OF WILDWOOD FIRE AND RESCUE. I do not have a contract with Quality Asset Recovery, LLC, they did not provide me with the original contract as I requested.

  Business response

  10/16/2023

  Thank you for your inquiry. Forgive me for pointing this out but there are a few issues with your complaint. The first is that you do not have to have a contract with our office to be liable for a debt with the Creditor, you do not owe my office the money. The second is that what the internet websites do not tell you is that the demand for validation is for when an account is first placed in collection which in your case expired March of 2022 and not just whenever someone decides to send the request. I have reached out to the Creditor and asked that they send you a copy of the bill to the email you have provided and marked the file as disputed in the meantime. If you did wish to resolve it, you can always call ************ and we will be happy to assist you. Thank you again for your inquiry and have a nice day. 

• Initial Complaint

  09/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am requesting the removal of this collection from Quality Asset Recovery. I do not owe them the $ ***** that is reflected on my credit report and it is deeply impacting my credit score. quality cannot show proof that I owe them this debt or that I have ever had any contractual obligations to them. account # x** ****

  Business response

  09/25/2023

  Thank you for your inquiry, however your details are not quite accurate. This service provided by *********** General Hosptial on 7/29/2019 was billed to your insurance carrier Met Life under claim #SLN14943M and it was your insurance who denied the claim because the policy was cancelled prior to the date of accident. This left you responsible for the $1,652.98. You then later spoke with my office on May 14th 2021 and we discussed the entire history with you at which point you asked for a reduction to the balance which we agreed to $1,322.00, if paid immediately. On May 26th when we asked if you were taking the settlement and you stated that your insurance made a mistake and the policy wasn't cancelled and they would be calling us to rectify. For the record no call was ever received. On June 30th 2021 you then stated that the other party was at fault and you wanted their insurance billed since yours was cancelled and you were advised that is not how ********** No-Fault Laws work and you then stated you could not pay the balance or the settlement.

  I believe this pretty much covers the history regarding our many conversations and attempts to help you with this, We will still as a courtesy offer the settlement to you of $1,322.00 otherwise the account has been marked disputed.  ***Final comment-Validation demand letters are for the first ******************************************************* your case expired April 24, 2021. There is no requirement by law that says they must be responded to years later, and especially after numerous prior conversations. Thank you again for your inquiry. 

• Initial Complaint

  08/19/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with *************************** LP, I do not have a contract with Quality Asset Recovery, LLC, they did not provide me with the original contract as I requested.

  Business response

  08/22/2023

  Thank you for your inquiry ************. I'm not sure why you did not receive the Lease documents that were sent per your conversation in October 2020 but due to the age we will be closing the account in our office. Please allow at least 60 days for the bureau to update their records as they have that time allowed by law.  Please be aware that you will still be held responsible by *************************** for the balance. Thank you again for your inquiry and have a nice day. 

  Customer response

  08/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩