Gift Store
Cherish GiftsThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
04/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Placed an order for pop-up greeting cards on March 1, 2023. Received order confirmation via email: order *****, total $51.55. Contacted company at one month, when nothing had been received. Emails to them go ignored or if you try to reply to a previous email from them, that email no longer exists. Have received several emails stating the order is on the way or they provide the tracking, but the tracking does not work and nothing has arrived 7 weeks later. The website changes, the contact info changes. If you dig enough on their sites (today it's "Paper Art" instead of "Cherishes") the info states they are located in Ireland?!? This company should be banned from any business doings whatsoever. Nothing but a scam. Hope the BBB gets them shut down so others don't fall for this.Initial Complaint
03/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Placed an order on Feb 26, 2023. Contacted company 3 times about not receiving gift. I have the order #****. All I get for the past 3 weeks is order is on its way. I asked for a tracking #. They gave me one but thats it no where to track it thru. It is now 1 month and 5 days later no gift yet.Initial Complaint
02/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Purchased a wreath which was in-stock on 2/10/22. We needed this for a house showing on 2/19/22.Confirmation email stated, "The process of stocking and packing for available products normally takes 1-3 business days, plus 3-4 business days for personalized/handcrafted products. Delivery time for Jewelry products is around 5-8 working days, Clothing products is **** working days and for Others is ***** working days."After not hearing from the company since placing the order, we reached out to know the status of the item. Here's their response, "Your order has shipped and on the way to your address. We will notify you via email to update the shipment status.The estimated delivery date is Feb *****th. The logistics company is trying their best to deliver your order as soon as possible."With the late delivery, we requested a cancelation and refund. This is their response, "Your order was shipped a few days ago and we are still waiting for the tracking number which will be updated from the carrier. We will notify the shipment status for you as soon as we receive it from the carrier.Please wait up to 48 hours and if there is no new information displayed after that, please feel free to contact us. The estimated delivery date is Feb 28-March 5th."This company failed to meet their promise of 4-7 days. Is now stating a month delivery?! Ridiculous! Total faud! Continuously changed the expected delivery/ shipment date with NO tracking number! We went ahead and notified the credit card company to dispute the charge. Buyer beware! On a side note, company lists BBB on their website, yet, here BBB reflects they are not an affiliated company? Need I say more?
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
154-184 rt 46
Hackettstown, NJ 07840
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.