Business ProfileforHamilton Pet Meadow

On Saturday 8/19/23 I needed to bring my cat ***** to ******** Vets in Hillsboro to be euthanized since she had been suffering from congestive heart failure and her vets office was closed. Her vet knew her condition was terminal and I couldn't stand to see her suffering any longer. While there, I was given a brochure for Pet Meadow listing items I could purchase and told to order asap since they will come Monday for her remains. I ordered a paw print online the same day for $27. On 9/4 I called the Hamilton location since I haven't received any correspondence and spoke with ***** who informed me someone will call me in a few weeks to pick up the print at the Hamilton location. Two weeks ago I called them again to find out why I haven't heard anything and was told there was an issue with the person handling cremations back in August and they didn't take paw prints and only cremated all the animals by accident! She said they were let go at that time! She said for my troubles she could send me a rock with *****'s name on it. So, for almost 3 months I never got a call or letter explaining any of this!! I told her I want a refund or donate the money to a cat rescue. She said she would send me a refund two weeks ago and I'm still waiting. This place scams people and robs them of their dignity for simply wanting to have something special to remember their beloved pet! Please shut them down!! My order #****-4842