Insurance Services Office
FirstEnrollAbout
Important information
- Additional Info:
FirstEnroll is a third-party billing and administrative service provider, and they do not sell or directly manage health plans. Their role is solely focused on premium billing and administration, which means they do not have direct control over the sale, cancellation, or customer service interactions related to the health plans themselves.
We work with independent agencies that may offer various health-related services, but we do not engage in the direct sale or marketing of products.
As part of our billing administration services, we ensure that billing is halted once a member’s plan is canceled. We cannot prevent or address any issues that may arise from the independent agency's processing or cancellation timelines. If a member continues to experience billing after their cancellation, We encourage members to reach out directly to the sales agency for clarification and resolution.
FirstEnroll does not sell or market health insurance plans. They only handle premium billing and administrative functions for the programs offered by the independent sales agencies. They do work closely with their partners to ensure that members receive clear, written documentation at the time of enrollment that explains the nature of the plan, including the fact that the plan is not insurance but a discount program.
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