Reviews
This profile includes reviews for FirstEnroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 273 Customer Reviews
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Review fromGLEN N
Date: 04/29/2025
1 starWe have tried to use insurance.. With no luck. Have contacted the company numerous times just to see how I go about submitting a claim. Keep getting the run around. Get told by the Director of claims and service to contact claim or services. We thought we were doing something good for our daughter. But been nothing but grief. The pharmacy thought it was a discount card. I feel liked got scammed out of $247 since October. Would be nice to get refund since got basically no service. Would have given 0 stars if an optionReview fromMary A C
Date: 04/26/2025
1 starThis company scammed me when I went online to get insurance under the affordable care act. They took my bank account number and told me that my cost for insurance through health alliance was $280 per month which they would take out of my bank account and $10 extra that I would need to pay separately because my husband is a smoker and the agent forgot to add the charge. Turns out our entire bill was supposed to be $10. I found this out when my husband became eligible for ******** and I asked health alliance to drop him. These people should be in jail.Review fromClint R
Date: 04/25/2025
1 starI was searching for major medical coverage. I explained what I was looking for and was ensured that the policy they recommended was what I was looking for. I had to apply and consent before getting documentation of what the coverage was. I was ensured that I wasn't locked in to anything and that if it wasn't what they said it was, I would have 30 days to cancel. As soon as I received the coverages, I immediately called to cancel. As nothing they said I was covered for was really covered. I'm still not sure if it will be cancelled and refunded. They continually transferred me to different people. Each with an attempt to not get me to cancel or to sign me on a different plan. They misrepresented and hustled me in order to get that card number and first payment. Now they are making me fight for my $733. They also said it was a ********** Blue Shield plan. However, the certificate of benefits says *********************.Review fromBethany K
Date: 04/24/2025
1 starScammers. Frauds. Deceivers. Liars. Manipulators. Do NOT trust these guys. They fronted as "****" and convinced me to pay my "outstanding medical bills". Stole hundreds of dollars from me and will do the same from you.Review fromShelly J
Date: 04/21/2025
1 starIf I could leave A zero I would they rude kept hanging up on me probably because I wasnt buy into the ** watch your statements for unauthorized chargesReview fromdarrell h
Date: 04/18/2025
1 stardarrell h
Date: 04/18/2025
I was trying to contact Covered California to get my 1095-A and these ******* impersonated them and told me I had to pay $293.99 to get my document! Now that I have read so many other stories of people being scammed by this company, how come they have not been shut down yet? I'm filing a police report. I did not authorize a payment to sign up for First Enroll Insurance. They tricked me! I want my f****** money back and will fight to get it!!!
FirstEnroll
Date: 04/21/2025
Dear ******* ****, Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ****************** *************) Your Agent: ****** D. ****** Product Sold: Good Health Distribution Partner Wellness, Better TeleMed-Add on FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed E-sign Billing Agreement Document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. On April 18, 2025, FirstEnroll received your emails issued to **************************** concerning the issue experienced with your Agency/Agent. FirstEnroll is disheartened to hear that an issue like this occurred. As a billing third-party administrator, FirstEnroll is not party to the sales call at the time of purchase and as such was unaware this issue had occurred. Please know we take this matter very seriously, our **************************** is reviewing this issue and will thoroughly review this matter with the agency and the sales agent involved to ensure adherence to proper protocols. I can confirm your account was Cancelled and Refunded in full back to the original payment method on April 18, 2025. please note that refunds may take up to 5 to 7 business days to reflect in your account, depending on your financial institution. We again sincerely apologize for the inconvenience you have experienced with DNA Assistant In. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards, ***** ******** FirstEnroll LLCReview fromRyan C
Date: 04/16/2025
1 starRyan C
Date: 04/16/2025
I requested to cancel on 04/10. Was told my plan is in the cancelation/refund category. It's been a few days now and I still don't have a refund as I cancelled within the 30 day window.FirstEnroll
Date: 04/21/2025
Dear **** ****, Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: Sicuro Health *************) Your Agent: ****** ********** Product Sold on 4/11/2025: TDK 1 FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed E-sign Billing Agreement Document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. Upon detailed review, FirstEnroll received your request to cancel on April 12, 2025, the account was placed in a cancellation hold (where no additional billing can take place) and the cancellation finalized processing on April 17, 2025, in which a full refund was issued back to the original payment method and an email verifying this was issued, which we are pleased to see you received on 4/17/2025. We do apologize for the delay in that refunds may take up to 5 to 7 business days to reflect in your account, depending on your financial institution. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards, ***** ******** FirstEnroll LLCReview fromJenni G
Date: 04/15/2025
1 starJenni G
Date: 04/15/2025
This is the worst company. They stated several times of me asking that no money would be taken til I reviewed the insurance policy. Funds were still removed. They lied the whole way through the process. DO NOT TRUST this company!!!FirstEnroll
Date: 04/17/2025
Dear ***** *********, Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ******************** *************) Your Agent: ******** ****** Product Sold: ********** PLUS 100A FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed E-sign Billing Agreement Document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. As per your request, we have canceled your plan in full and issued a complete refund. You will find the receipts for your refund and cancellation have been emailed to you directly. Please note that refunds may take up to 5 to 7 business days to reflect in your account, depending on your financial institution. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards, ***** ******** FirstEnroll LLCReview fromDebra F
Date: 04/13/2025
1 starDebra F
Date: 04/13/2025
We signed up for what we thought was legit insurance, but Im afraid we got scammed. We were unable to get my husbands medicine, which was not covered when we were told from the start it would be covered 100 percent. After lots of back and forthing with insurance and pharmacy, we found out that our insurance is nothing more than a discount card. Still no meds for my bipolar husband. See you in courtFirstEnroll
Date: 04/17/2025
Dear ***** *********, Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ************************* ************************************** *************) Your Agent: ****** ******* Product Sold: Good Health Distribution Partner Wellness, Better Vision-Add on, Better RX-Add on. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed E-sign Billing Agreement Document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. As per your request, we have canceled your plan in full and issued a complete refund. You will find the receipts for your refund and cancellation have been emailed to you directly. Please note that refunds may take up to 5 to 7 business days to reflect in your account, depending on your financial institution. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards, ***** ******** FirstEnroll LLCReview fromRaena M
Date: 04/12/2025
1 starRaena M
Date: 04/12/2025
These people are scammers they took $181 from me without my permission told me it was to save my quote and no payment would be made, I was waiting for approval when my $ was taken off my card! When i asked why he took my money he responded with I got you insurance (which i hadnt decided on yet) and laughed at me multiple times because i was upset it was my rent $ he took. These people need sued ! Stay clear of them they are not legitimate insurance agents.FirstEnroll
Date: 04/14/2025
Dear ***** ******,Thank you for bringing this matter to our attention. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. Your Agency: ******************************** *************)Your Agent: ***** ***** Product Sold: Advanced Wellness PLUS 100A FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed e-sign document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you have experienced. After a detailed investigation, FirstEnroll reflects the E-Sign billing agreement (issued during the sales discussion with the above agent 4.11.25) was signed and returned which is what allowed the payment to be deducted. We are disheartened at the thought that misinformation about the billing was provided. Please rest assured FirstEnroll takes this matter seriously. As requested per the chargeback issued 4/12/2025 FirstEnroll has refunded the $181.50 that was deducted for the product purchased on 4.11.2025. The cancellation and refund email were sent to the email on file (which matches what is provided in this review), please check your spam folder if you have not received them. If you require further assistance or have additional questions, please do not hesitate to contact our ************************** at ************, available Monday through Friday from 9:00 AM to 5:30 PM EST. Best Regards,***** ******** FirstEnroll LLC
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