ComplaintsforYoung's Water and Sewer

• Initial Complaint

  06/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Lied to my home warranty company and said they came out to my house thats 2 hours from them. They asked me for pictures and never came to my residence because they were trying to rip me off. They charged me $75 fee and will not refund it. I hope its worth it to them because I will destroy their business in a week with bad reviews and complaints to the BBB. STAY AWAY FROM THIS COMPANY!! RIP OFFS!!

  Business response

  06/17/2022

  I am very shocked by his behavior because I spoke to him on the phone, and he said he would delete this. I believed him, and I had his warranty company release money to him. I am probably going to have to forward this to him on his behavior, and they will probably have to retro back the money he has taken from them. As I explained to the customer, we do not get the service call fee. His agreement is with the warranty company and he must pay them the $75, as per his agreement. We get paid for work performed. We were able to get him a buyout and he got paid $1,250. If a diagnosis was not put in, he would've received nothing. I personally had a conversation with him and explained to him how it worked, and he told me he was going to remove this false complaint. I am not sure what his issue is, but please feel free to call me so I can explain to you once again your contract with your warranty company. Even your warranty company called you and explained the rules and regulations of your contract, which I am enclosing for you to see. Your agreement with your warranty company has nothing to do with our company, they get the $75, which gets deducted from our work performed and goes to your warranty company. Your contract specifically states you must pay a $75 copay before any diagnosis can go in, which was done for you, and that is how you received the $1,250. There is no warranty company that gives you money just because in life. You should be thankful. If you would like to have another conversation, feel free to give me a call at **************. I am the office manager and my name is *****.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a ********************** backup and my basement sink overflowed. I contacted my Home Warranty and they sent Youngs ****************************** The owner ***, called me right away and within minutes was telling me that I had clay ********************** pipes from my older home to the street that would need to be replaced and my driveway would need to be dug up. It was really odd since they had never been to my home and this company is 50 miles away. A plumber from Youngs came to my house the next day. My neighbor also came and witnessed the whole day. It was a disaster. 5 hours later, with no concern for my home, and sewage splattered everywhere including curtains, he thought it was fixed. 10 min after he left, it was backed up again. I called ***************** and told her there is still a problem. She tells me the "traps" under the basement foundation are clogged and are encased in several feet of cement and need to be ****-hammered out. Its a 2 day job and I need to make a home insurance claim because my home warranty doesnt cover this. I have $1000 deductible. She wants to do a 3-way call with my insurance right now so it can get authorized. We didn't call (thank goodness!). Next day, I find out there is NO plumbing under the foundation. NONE. NOTHING. All the plumbing is above grade in my home. This would have been a very expensive fix for a non-existent problem. Eventually, (5 days after this all began, no shower, no dishes, no laundry, afraid to flush the toilet), I called Roto-Rooter. When Roto-Rooter came, they snaked the OUTSIDE cleanout from the driveway into the house. No mess. Within literally ***** minutes they had the ********************** flowing perfectly. It has been perfect ever since. I feel like this was a scam for a large payday for Young's plumbing company. The driveway needs dug up, then the basement needs ****-hammering? No, it need neither. It just needed an honest plumber. I want my $189 home warranty co-pay returned from Young. They did not fix anything. They just caused a lot of stress.

  Business response

  03/02/2022

  **** only paid for a p-trap and pulling of the toilet when in fact we re-piped everything underneath their double sink and took out the galvanized pipe and snaked it out. We also pulled the toilet and snaked the line and added a wax ring, ****** and parts to reconnect the toilet. All this work would have cost the customer $1,800.00 to do. They only paid $189.00 for this. Not even the insurance company paid for these costs. We waived all the fees for this. I FaceTimed her because she had another issue and we found that there was an embedded house trap inside the floor of her home. When they built the house in ****, it was mandatory to have house traps inside those homes, so kids would not flush toys to the mainline. We explained that to her and we explained that her home insurance covers restoration and access to take them out. But they do not pay for the plumbing cost. We sent her a proposal to video camera the line because we do not have x-ray vision as it is 8 feet underground. There is a house trap also underneath the foundation of her home which home insurance would have covered to remove. It is under 26 embedded into the foundation. I explained to her I would help with it; we are the specialist in this trade. We do the work for, water companies, townships, MUA, and we are certified to do street work. In life knowledge is key. We tried to explain to her that the pipes they used in the 40s were terra-cotta/orange ***** and cast iron. We confirmed this customers pipe is now 82 years old and her line is galvanized, cast iron and orange *****, and a small section of PVC they repaired years ago.
  When we cut the pipe, the plumber showered her all the rust and corrosion in the pipe. If it is a 1" pipe installed, water causes that pipe to build corrosion. It is no bigger than a maker-sized hole, in time no water can possibly go through let alone ******* of water through a rusted, corroded pipe. The co-pay the customer paid was an arrangement between her and the insurance company in order to keep her policy with them, it is required. It has nothing to do with us or what we charge.
  What I believe happened is when ****** pulled her toilet to snake her line, he cleared out a lot of the debris and chunks that came off of the house trap and debris probably laid in her pipe close to the main. Roto-Roota came in and snaked a one-way cleanout in front of her home and pushed the clumps to the mainline. She will still continue to have an issue with this line in the future until it is fixed properly. No way Roto-Roota pulled a toilet and snaked a line in 15 minutes as she states. The only way to do a snaking in 15 minutes is to go through the one-way cleanout on her property side by the curb which goes to the road because there is no way of taking that line to her house to locate the trap. The only way you can locate a trap is by pulling the toilet which they did not do in 15 minutes because her cleanout is a one-way cleanout that does not go to the house side but the street. She only has a way one clean out to the street where they made a repair in the past. The house trap could never be seen unless you go through a closet and snake it from the toilet.
  You would think customers would be grateful for helping them and not charging them and taking money out of their pockets to pay the plumber to do all this work for them. One would get a thank you.Instead, she chose to write a false statement on our company.
  If anyone did proper research as they should have, they would know when this house was built, they only used galvanized, cast iron, and orange birch. PVC was not used/ and or created at that time. It is fact that if you go to the codebook at that time, it was mandatory to add a house trap, which is three U bends and grates embedded in cement in the foundation to avoid people flushing big objects to the main. Then the township found out they were causing many issues and they eliminated builders having to add these house traps.
  

  Customer response

  03/02/2022

  
  Complaint: 16822256
  
  I am rejecting this response because:

  First, in my complaint I requested no contact from this vendor and yet I have a 3 min voicemail today. Sigh. Second, ****% sure there is no trap under my foundation. You can follow the pipes above grade. Some of the pipes are out in the open. Some are behind paneling but open on the ends and you can see the pipes all the way out of the house and they too are above ground until they exit the side of the basement. If there is a trap, it is outside of the house which wouldn't require ****-hammering my foundation inside the basement. Third, don't get me started on the galvanized pipe under the basement sink the plumber removed. Yes, it was old. It was also in totally acceptable condition. When he removed it, inside was clear and it was sturdy and solid. It was not gunky inside, not leaking or anything. It was not 1" in diameter. It was at least 2" and functioning fine. These pipes are where the backup passed into the sink, so flowing fine. He removed them to get a different angle with the snake. What he replaced them with was the thinnest cheap PVC pipe. It's not even standard PVC thickness. It's like 1 mm. It is fine? Probably. Is it the weakest link in my plumbing system now and where the sewage backup would occur next time, yes. I wish I had the original pipes. When Roto-Rooter came, his first inclination was to snake the outside cleanout and it worked. It created no mess in my home. This should have been done with Young plumbing. Why wasn't it? Why jump to a very expensive, tearing up the foundation job? The plumbing owner has never been to my home and it's inappropriate to assume she knows everything about my plumbing. How does she know these traps (that I supposedly have) were not removed years ago? Nobody wants to tear up their house with an expensive job when a snake fixed this. Thank you Roto-Rooter. Let's choose the inexpensive, simple route. The camera she later suggested (after I didn't file the home insurance claim) was $500 and not covered by home warranty. I'm ready to end this.  I just don't want to deal with this company any more, nor have them take any more of my time. 

  
  
  Regards,
  
  ***************************.

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