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Initial Complaint
06/30/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I participated in a phone survey on January 24, 2022 at 7:30 pm (USQ2117620). I reached out to Schlesinger Group on April 20th after I had not yet received payment. On April 26, *************************************************************************************************************** **** business days. After 2 weeks had passed, I started sending emails every day to follow up and received no answer. I then called and left a message on the Schlesinger voicemail explaining the situation. 3 days later I received an email from the same representative, *******, that had been "helping" me since April. On June 28,2022, they emailed me apologizing for the huge delay and they were going to reach out to their payment team to follow up on my incentive. It has now been over 5 months and no sign of any payment.
Business response
07/07/2022
Our records show this issue as resolved, we replied to your helpdesk ticket on June 30th advising your $150.00 incentive was processed that day and to allow **** business days for processing and shipping.
Customer response
07/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
06/29/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I participated in a ******** Focus Group (via Zoom) with Schlesinger Group April 26, or April 29th. They know the day, because I got an email response from ***************** giving me the study # (UIG22801237) on June 14, 2022. He apologized for the delay & stated they reached out to Project Mgr. The incentive for participating in the Focus Group was a $150 **** Debit card. It's been 2 months ******* still haven't received the **** Card (which was supposed to be mailed to me in 4 to 6 weeks), nor am I getting any responses from several emails I've sent them.
Business response
07/07/2022
Our records show this issue has been resolved as you have been notified by email on June 29th that your $150.00 incentive for study number UIG22801237 was processed on June 23rd.
Initial Complaint
06/27/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hi. I have done a focus group study on Beverages with the Shlesinger Group. I have been trying to get in touch with them about receiving my $275 for completing this but I have not received any word back as to when I will receive my payment. the study ID ************** Beverages Can you please help me with getting my compensation.
Business response
06/28/2022
Our records show this issue has been resolved, as we replied to your helpdesk ticket stating incentives are processed within 4- 6 weeks from the date of completion. Our records show you were scheduled for June 15th. Please allow an additional 4 weeks for processing and shipping as it has been 13 days since you were scheduled.
Initial Complaint
06/10/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did a study on May 10th and I have been inquiring about when I would receive my $300 incentive or at least when will it be sent out no response. I would like to receive my promised incentive
Business response
06/13/2022
Our records show this issue has been resolved, we replied to your helpdesk ticket and advised to please allow 4-6 weeks from date of completion.
Customer response
06/13/2022

Complaint: 17409605

I am rejecting this response because:

Regards,

******** Ry
Initial Complaint
05/25/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hi, I completed an hour and a half focus study interview which then ended up being 2 hours because the girl didnt get all the information the first day. I was told I would be compensated $150 for my time. I then had to complete an intense homework assignment which I had to redo many times bc apparently my iPhone 13 pro video was not clear enough. I was told I would be compensated another $150 for this. That is $300 total. I completed these on April 12 and have emailed them over 20 times as well as called their voice mail. No one has responded and the payments have not been received. I am very frustrated I put so much time and effort into this and received no payment or even a response. I even signed their consent forms and all. I hope they dont use my videos until Im paid. The study I participated in Event Info: UlG22801148 - Lifestyle and Technology
Business response
05/26/2022
Hi Liz,
I replied to your helpdesk ticket yesterday and advised I was looking into this and would provide confirmation once I had an update. I replied to your ticket today with the following:
I have confirmed, your $250.00 incentive for study number UIG22801148 has been processed as of this morning. Your incentive has been sent to the following address:

3431 ********
******, ** 80211

You can expect your incentive to arrive within the next **** business days. Please let me know if you do not receive it at that time.

Per the confirmation email you are to receive $150 for the web camera portion plus $100 incentive for completion of the homework for a total of $250.00.

Please let me know if you have any questions.
Initial Complaint
05/23/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear *****,I was accepted to participate in a beer taste study group held in *****, ******* April 1st and 2nd. The taste-test was organized by Addison ********************** acquired by Schlessinger **********************. I drove the 40 miles to the *** office in ***** where the taste test was held (80 miles round trip so with the price of gas and mileage it cost me $20). I arrived early for the $5.00 additional bonus so the amount owed is $105.00. The payment was to be made 10 days after they received my Paypal e-mail address or no later than May 9th . I called and spoke with different ******************************** on April 5th, 18th and 25th and three Schlessinger ********************** employees the last telling me that a *********************************** would call me back Why doesnt this company remit payment for work performed?Will it take a Class Action lawsuit?******************* ************ ************************ Paypal: ******************* Sent from my iPhone
Business response
05/24/2022
Hello *****,
I spoke with **************** as they are responsible for processing your incentive. I have confirmed your incentive was originally processed on May 3rd. However, it was sent to the email address your account is registered under. We have cancelled that incentive and reissued your $110.00 incentive via PayPal to the following email address of *******************. Please let me know if you do not receive it within the next ***** hours.
Customer response
05/24/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
05/13/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have completed two surveys with Focus Group. one greater than six months ago-no honorarium received. Another over 2 months ago-no honorarium received. I have contacted Focus Group at least 4 times. No resolution and rare answer to my requests. Very frustrating. Very unprofessional. I have documentation of doing these surveys.
Business response
05/16/2022
Hello ********,
We apologize for the delay in getting back with you. Our records show for your participation in study number SC8775578, we processed and shipped a $175 **** gift card ending in **** on May 15th. You can expect your incentive to arrive by mail within the next **** business days.

For study number UIG22800430, your $450.00 was actually processed this morning! This was a rather large study and the incentives took longer to process than we originally expected. I am terribly sorry for the delay and any inconvenience and or frustration this may have caused.
Customer response
05/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
05/11/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
SCHLESINGER GROUP - I DID A FOCUS GROUP ON MAY 9TH AT 4:40PM TO 6PM CST - JUST WANT TO KNOW WHY IT TAKES 4-6 WEEKS FOR PAYMENT - THEN WHEN YOU CALL THE PAYMENT **** THERE IS NO ANSWER - ONLY A RECORDING -
Business response
05/11/2022
*************,
Incentives are processed at the close of the study.The normal timeframe is 4-6 weeks from the date of completion per your confirmation email. Usually the incentives take 2-3 weeks from the time the study closes. It normally takes an additional 2-3 weeks for all participants to complete the study, this is why we state 4-6 weeks total. If you have any further questions please contact our helpdesk at ************************************************** We did not receive any request from you asking for assistance or to address any questions or concerns you might have.
Initial Complaint
05/09/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was asked to participate in 2 studys with this focus group. One being about 2 weeks from the original one. I expected payment right away but after going to their website I noticed it would take 4-6 weeks. Seems ridiculous but what can I do. After the 6 *******************, I began calling and emailing. Left 4 voice messages for the payment department and 3 emails. No response. Its so sad to me that people literally cant pick up a phone, OR even easier, send off an email and communicate. How hard is that? I finally got a human on the phone today that informed me she has nothing to do with payments but would research the issue. She told me that the study has yet to wrap up so I wont be paid until then. Their website says 4-6 weeks not whenever we get done wrapping up the study. I did my part. I need to be compensated.
Business response
05/11/2022
Hello Olivia,

Our records show for your participation in study number UIG22800931 we processed and shipped $250.00 **** gift card this morning. This was for completion of both portions of the study completed on March 31 and April 19th. Each portion was offering a $125 for completion for a total of $250.00. You can expect your incentive to arrive by mail within the next **** business days.

Please let me know if you have any questions.
Initial Complaint
05/07/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Re TIG22800569 - Online Shopping, the incentive was $250 + $25 for posting at least 5 videos (which I did). Additionally, the moderators promised $50 for the most thoughtful responses. I should have received at least $275 but only received $200. and would like someone to audit to make sure the $50 incentives were given out to three people for content.Re EDN20900017 / TIG22800435, I did an online bulletin board starting on 3/15/22 and also did a one-on-one on 4/18/22 and the total reward was supposed to be $200. I was only sent $100. Please issue remaining reward of $175-200 and contact me re why this happened.
Business response
05/09/2022
Hello *******,
Our records show for your participation in study number TIG22800569 we processed and shopped $250.00 **** gift card ending in **** on May 2nd. You can expect your incentive to arrive any day now.Your incentive has been sent to the following address:
1911 *****************
******, ** 92780
Per the confirmation email the incentive being offered for completion was $250.00 which is what was processed for you. Our records show you emailed my colleague Elric the confirmation email this morning showing the incentive of $250.00 being offered.
The $200 incentive you received could be for UIG22801277 completed on 04/21 and incentive mailed on 05/06. It could also be for UIG22801197 completed on 04/20 and incentive mailed on 04/29. The incentives are attached to a letter, that letter states the incentive amount and the study number the incentive was for. Please use this for you record keeping.
As for study number TIG22800435 we processed and shipped $200.00 **** gift card ending in **** on April 25th. Your incentive was sent to the address listed above. The card has been used and has a $0.00 balance at this time. The $100 you mentioned could be for study number TIG22800570 which you completed on 04/08 and incentive mailed on May 2nd.

Customer response
05/11/2022

Complaint: 17177851

I am rejecting this response because: Study USQ2211560 - confirmation email from moderators promising an additional $25 was provided. If there was miscommunication between Schlesinger and the moderators, that is not on me as I did the extra work.

Regards,

***********************
Business response
07/28/2022
Can this be resolved as closed, as the required incentive per the confirmation email was issued as previously stated. Our records show for your participation in study number TIG22800569 we processed and shopped $250.00 **** gift card ending in **** on May 2nd. You can expect your incentive to arrive any day now. Your incentive has been sent to the following address:

1911 *****************
******, ** 92780
Per the confirmation email the incentive being offered for completion was $250.00 which is what was processed for you. Our records show you emailed my colleague Elric the confirmation email this morning showing the incentive of $250.00 being offered.
The $200 incentive you received could be for UIG22801277 completed on 04/21 and incentive mailed on 05/06. It could also be for UIG22801197 completed on 04/20 and incentive mailed on 04/29. The incentives are attached to a letter, that letter states the incentive amount and the study number the incentive was for. Please use this for you record keeping.
As for study number TIG22800435 we processed and shipped $200.00 **** gift card ending in **** on April 25th. Your incentive was sent to the address listed above. The card has been used and has a $0.00 balance at this time. The $100 you mentioned could be for study number TIG22800570 which you completed on 04/08 and incentive mailed on May 2nd.
Customer response
07/30/2022

Complaint: 17177851

I am rejecting this response because Why did Schlesinger inactivate my account? That seems retaliatory just because I wanted to inquire about some payment issues.

Regards,

***********************
Business response
08/01/2022
Our records show this issue has been resolved, as you received the promised incentive as stated on your confirmation email. Confirmation emails are sent prior to your scheduled date and time. This email confirms incentive amount, location of the study and other study related information. Our records show an additional incentive was not offered. If you have any documentation or emails you can provide showing a higher incentive, please let us know and we will get the additional funds processed.

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