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Complaint Details
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Initial Complaint
08/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I **************************** completed a online focus group on 06/15/2021. Their contact info is [email protected] Phone number: ************** They are *********.I emailed then right after my online focus group was over, And inquired about my $200 payment, The lady ******* told me that it will take 4 - 6 weeks for me to receive my payment. ******* told me to contact my requiter about payment. I told ******* that I do not remember my requiter phone number can you give it to me.******* replied and said call the ************, I have called twice and no return phone calls.On June 30 I emailed them and inquired about my $200 payment and said today is June 30th, The 6 week waiting period is over, Where is my $200 payment?No Response at all.I want ********* to pay me my $200 I see that plenty of people complaining about them not giving participants their payments.I also emailed ******* on June 30thBusiness response
05/31/2022
Our records show you did not complete any studies in June of 2021.
In order to assist you with this matter, we will need the original survey invitation, confirmation email or the study number. Please respond to this email and attach the invitation, or copy and paste it directly into the body of the email. Please contact our helpdesk at *************************************************
Customer response
05/31/2022
Nothing but a lie. I did complete focus group may of 2021.
Complaint: ********
I am rejecting this response because:
Regards,
*************************
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Customer Complaints Summary
889 total complaints in the last 3 years.
615 complaints closed in the last 12 months.