Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sago has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sago

  101 Wood Ave S Ste 501 Iselin, NJ 08830-2750

• 

  Schlesinger Associates

  1455 West Loop S Ste 500 Houston, TX 77027-5532

• 

  Schlesinger Associates

  150 California St Ste 800 San Francisco, CA 94111-4500

• 

  Focus Pointe Global

  100 E Penn Sq Ste 1200 Suite 1200 Philadelphia, PA 19107-3308

• 

  Schlesinger Associates

  5909 Peachtree Dunwoody Rd NE Atlanta, GA 30328-8102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was asked to participate in 2 studys with this focus group. One being about 2 weeks from the original one. I expected payment right away but after going to their website I noticed it would take 4-6 weeks. Seems ridiculous but what can I do. After the 6 *******************, I began calling and emailing. Left 4 voice messages for the payment department and 3 emails. No response. Its so sad to me that people literally cant pick up a phone, OR even easier, send off an email and communicate. How hard is that? I finally got a human on the phone today that informed me she has nothing to do with payments but would research the issue. She told me that the study has yet to wrap up so I wont be paid until then. Their website says 4-6 weeks not whenever we get done wrapping up the study. I did my part. I need to be compensated.

  Business Response

  Date: 05/11/2022

  Hello Olivia,
  
  Our records show for your participation in study number UIG22800931 we processed and shipped $250.00 **** gift card this morning. This was for completion of both portions of the study completed on March 31 and April 19th. Each portion was offering a $125 for completion for a total of $250.00. You can expect your incentive to arrive by mail within the next **** business days. 
  
  Please let me know if you have any questions.

• Initial Complaint

  Date:05/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re TIG22800569 - Online Shopping, the incentive was $250 + $25 for posting at least 5 videos (which I did). Additionally, the moderators promised $50 for the most thoughtful responses. I should have received at least $275 but only received $200. and would like someone to audit to make sure the $50 incentives were given out to three people for content.Re EDN20900017 / TIG22800435, I did an online bulletin board starting on 3/15/22 and also did a one-on-one on 4/18/22 and the total reward was supposed to be $200. I was only sent $100. Please issue remaining reward of $175-200 and contact me re why this happened.

  Business Response

  Date: 05/09/2022

  Hello *******,

  Our records show for your participation in study number TIG22800569 we processed and shopped $250.00 **** gift card ending in **** on May 2nd. You can expect your incentive to arrive any day now.Your incentive has been sent to the following address:
  

  1911 *****************
  ******, ** 92780

  Per the confirmation email the incentive being offered for completion was $250.00 which is what was processed for you. Our records show you emailed my colleague Elric the confirmation email this morning showing the incentive of $250.00 being offered. 

  The $200 incentive you received could be for UIG22801277 completed on 04/21 and incentive mailed on 05/06. It could also be for UIG22801197 completed on 04/20 and incentive mailed on 04/29. The incentives are attached to a letter, that letter states the incentive amount and the study number the incentive was for. Please use this for you record keeping. 

  As for study number TIG22800435 we processed and shipped $200.00 **** gift card ending in **** on April 25th. Your incentive was sent to the address listed above. The card has been used and has a $0.00 balance at this time. The $100 you mentioned could be for study number TIG22800570 which you completed on 04/08 and incentive mailed on May 2nd. 

   

  Customer Answer

  Date: 05/11/2022

  
  Complaint: 17177851
  
  I am rejecting this response because: Study USQ2211560 - confirmation email from moderators promising an additional $25 was provided. If there was miscommunication between Schlesinger and the moderators, that is not on me as I did the extra work.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 07/28/2022

  Can this be resolved as closed, as the required incentive per the confirmation email was issued as previously stated. Our records show for your participation in study number TIG22800569 we processed and shopped $250.00 **** gift card ending in **** on May 2nd. You can expect your incentive to arrive any day now. Your incentive has been sent to the following address:
  
  1911 *****************
  ******, ** 92780
  Per the confirmation email the incentive being offered for completion was $250.00 which is what was processed for you. Our records show you emailed my colleague Elric the confirmation email this morning showing the incentive of $250.00 being offered. 
  The $200 incentive you received could be for UIG22801277 completed on 04/21 and incentive mailed on 05/06. It could also be for UIG22801197 completed on 04/20 and incentive mailed on 04/29. The incentives are attached to a letter, that letter states the incentive amount and the study number the incentive was for. Please use this for you record keeping. 
  As for study number TIG22800435 we processed and shipped $200.00 **** gift card ending in **** on April 25th. Your incentive was sent to the address listed above. The card has been used and has a $0.00 balance at this time. The $100 you mentioned could be for study number TIG22800570 which you completed on 04/08 and incentive mailed on May 2nd. 

  Customer Answer

  Date: 07/30/2022

  
  Complaint: 17177851
  
  I am rejecting this response because Why did Schlesinger inactivate my account? That seems retaliatory just because I wanted to inquire about some payment issues.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/01/2022

  Our records show this issue has been resolved, as you received the promised incentive as stated on your confirmation email. Confirmation emails are sent prior to your scheduled date and time. This email confirms incentive amount, location of the study and other study related information. Our records show an additional incentive was not offered. If you have any documentation or emails you can provide showing a higher incentive, please let us know and we will get the additional funds processed. 

• Initial Complaint

  Date:05/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a product evaluation for Focus Group by Schsinger I was supposed to receive 50 dollars as compensation for completing the surveys. There was a problem on their end because I completed the first survey when I was supposed to They kept saying I did not but I proved that I did. I have proof too! I emailed them numerous times with no response. Can you please help me?

  Business Response

  Date: 05/02/2022

  Hello ********, 

  
  
  Thank you for contacting us!
  

  We received your helpdesk ticket dated Saturday, April 30th. I will reply to that email with the below information. 
  

  
  Our records show for your participation in study number HUT21800003 we processed and shipped ***** **** gift card ending in **** on April 26th. Your incentive was sent to the following address:
  

  
  260 ********
  *******, ** 71744
  

  
  The card has not been used and has the full balance available at this time. You can expect your incentive to arrive within the next 3-5 business days. Please let me know if you do not receive it at that time. 

• Initial Complaint

  Date:04/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,This Schlesinger Groups has not paid my incentive for two studies. I have contacted them many times but they ignored me every time. They always said they had sent an envelope to my address but they never shared the tracking number. It's already been so many months passed but still I have not received my money for my work.The Study IDs are give below:1. EDN20900621 Amount = 260$2. USQ2116854 Amount = 175$They deliberately trying to not paying these payments to **** request you to ask this company to issue my payment ASAP in a digital gift card form.Thank you.

  Business Response

  Date: 05/03/2022

  Hi ********,

  It was a pleasure speaking with you this morning. As we discussed, your check was reissued 3x and kept getting returned and marked as undeliverable. Once your email is received with an alternate address, we will have your incentive reissued. 
  

  Customer Answer

  Date: 05/06/2022

  
  Complaint: 17124175
  
  I am rejecting this response because:
  
  They always tell fake stories and they never intend to pay my money. I request them to send me Amazon gift cards for my two study rewards.
  
  Regards,
  
  ******** Mriganza

  Business Response

  Date: 05/11/2022

  Hi ********,

  I apologize as I am confused on your reply, we have reissued your check several times. Per our telephone discussion you have provided what appears to be a business address which continues to return the mail as undeliverable. You were going to email me an alternate address to have your check reissued as you did not have the address to give at that time. I have not received that email with an alternate mailing address. You stressed the importance of not mailing a check instead you prefer a prepaid gift card. I advised you I would look into this and confirm if I was able to issue a gift card instead of a check. Unfortunately, per the confirmation email you received a check is being offered as the form of payment. We cannot cancel the check and reissue as a prepaid gift card. Please provide an alternate address and we will have your check reissued. I have not received your email to Help@focus group.com with an alternate address as of yet. 

  Customer Answer

  Date: 05/12/2022

  
  Complaint: 17124175
  
  I am rejecting this response because:

  I will not need a check. I need my payment in the form of ************ gift card or Amazon.com gift card or PayPal payment.

   

  Please send my money in the form of above mentioned payments. Amount = 260$ and Amount = 175$.
  
  
  
  Regards,
  
  ******** Mriganza

  Business Response

  Date: 05/12/2022

  Hello ********,

  As previously advised, please check your confirmation email. The confirmation email is sent prior to your participation date. Per the confirmation email the incentive being offered was payable by a check, we cannot cancel/stop payment and reissue a debit card as your incentive has already been processed. 
  

• Initial Complaint

  Date:04/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I was contacted to participate in a Group through Schlesinger that I was accepted to at last minute. Had 3 days to complete a full week's of questionnaire, which I completed on time. I turned in my signed NDA. Was to receive compensation within 4-6 weeks, which I still have not received at end of week 6. Cannot reach anyone at number on Group Coordinators email. When I agreed to participate, I was told it would be for $675, then in different email after first agreeing it implied compensation was for $625. Then a different email said compensation was $425. I pointed this out to the recruiter who signed me up and have not heard back from Lace, or anyone at Schlesinger regarding this or even received compensation within their agreed upon time frame and wonder if I even will. I did my part and completed the Group in just a couple of days. They should honor their part of agreement as well. I'm expecting $675 for Group reference #TIG22800095. Thank you for your assistance in resolving this

  Business Response

  Date: 04/22/2022

  Hello *****, 
  

  Once this incentive is processed you will exceed the $600 IRS reporting threshold. Your incentive cannot be processed until the below is received. 
  As part of Schlesinger Group anti-fraud campaign, we are requiring all participants to provide tax identification. In order to be compensated for event ID ***********, we need a tax identification number. You may provide either your Social Security Number (SSN) or your Employer Identification Number (EIN). You should of received an email from our accounting department using a secure link to upload the required information.
  Please let me know if you would prefer to provide this information over the phone. Please contact our help desk at *************************************************.  Our records show per the confirmation email, we offered $625 incentive for your participation. Below is a copy of your email confirmation link confirming the incentive amount of $625.00.
  

  https://member3.schlesingergroup.com/respondents/confirmation.aspx?jlid=7f470512-963f-45c9-bc20-9cd6f8b42f2c 

  Customer Answer

  Date: 04/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** Page 

  I will accept the $625 as I was not aware of the changes to the group. I had originally agreed to $675, not $625. Ill absorb the $50 loss, and since was not made aware of the tax ID issue prior to today, I feel I should not have to wait another couple of weeks to receive compensation. As this issue is not my fault, future issues that come up should be corrected before the period of time the payment is to be received has expired. Today was the only day I was sent any information regarding updating Tax ID. Communication is key. Getting Lace to respond to emails is near impossible, even with him being the project coordinator. I emailed him regarding change in amounts 3 times before I signed NDA, which I signed hoping it was a typo on Schlesingers end. Thank you for resolving this matter quickly. I updated SSN through the email I received today, 4-22-2022.

• Initial Complaint

  Date:04/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an online study with Schleischer Group UIG22800651-Sports on March *****. It takes 4-6 weeks to be paid, and I have spent the last 3 weeks trying to give them my new address. I have sent 4 emails and left 4 voice-mails with no response. Either this week or next, I am suppose to receive my incentive. I don't know how tho if they have the wrong address. Is there a way that you can get these people to contact me.Including my new address...3726 ********* ******** ** 63118....Thank you

  Business Response

  Date: 04/20/2022

  Hello ********,

  We received your voicemail and followed up with you yesterday (copy of email below). Your incentive was processed on 03/22 and was sent to the address listed in your profile. Since you provided the updated address with this complaint, I contacted **** of America and had your incentive reissued to the correct address of:

  3726 ********* AveSt. ********* 63118

  You can expect your reissued incentive to arrive within the next **** business days. 

  Copy of Yesterday email sent at ?05:55 pm. (no reply was received)?
  
  Hello ********,
  Thank you for contacting us! We apologize for the delayed response. 
  Our records show for your participation in study number UIG22800651, we processed and shipped $175 **** gift card on 22-Mar-2022. 
  Your incentive was sent to the following address:
  5130 ****************
  *********, ** 63042
  Please provide the correct address and I will have it void/reissue by our **** card provider, **** of ************

• Initial Complaint

  Date:04/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I run into a lot of surveys from this company , complete them but Im rarely compensated for my time and as promised . My question is here because I cant get any kind of response frm the website contact. Below is one example below . What happens to this information after its received ? Is it still received in aggregate eve though I wasnt compensated ? Is there a way to remove my information? I https://schlesinger.focusvision.com/survey/selfserve/1a7f/2203146#=

  Business Response

  Date: 04/19/2022

  Hello ****,

  
  Thank you for contacting us! I am sorry to hear you did not get the assistance needed to address your concern. In reviewing our helpdesk, it appears you reached out regarding issues accessing your account. We replied back on April 14th with instructions on resetting your password. We do not have any other request from you at this time.

  All survey invites you receive will ask some screening questions prior to taking the actual survey. Based on your answers to those questions determines if you qualify or not! In addition to not qualifying for the survey, we sometimes have more members respond than expected and reach our quota for the study quickly. If you do not qualify for the study any information we received from you, does not get used for the research nor is it saved in our database.

  Please reach out to our helpdesk at ************************************************* if you have are in need of assistance. I apologize in advance for the confusion, please confirm if you have any questions or still in need of assistance. 

  Customer Answer

  Date: 04/19/2022

  
  Complaint: 17063296
  
  I am rejecting this response because:

  this is about a specific survey completed ...the *** was in the complaint ...I was interested in its fate, and whether it was received 

  
  
  
  Regards,
  
  ***************

  Business Response

  Date: 04/20/2022

  Hello ****,

  We cannot locate the study in question with just the link. We don't have access to your password to test the link nor to determine what study the link is for. We can only change a password, we cannot view an existing password. Please provide the original survey invite and or the study number for the study in question as this is needed for investigation. Please reach out to our Helpdesk *************************************************** as you did before regarding your password concern.