ComplaintsforSago
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I did a study for the company and was paid by a physical gift card. The funds expiration date on the gift card was July 2024. When I attempted to spend the money, I was told the account was closed and inactive. I called the bank (Bank of America), and they informed me that the company had taken the funds back and closed the account in December of 2023. I explained to the person at the bank that the funds on the card didn't expire until the end of July 2024, and she stated that she had no idea why they took the money back and closed the account, but that I would have to contact the company. I have called and left three messages over the past week and sent two emails with no response from the company. The Visa debit rewards card says Inspired Opinions by Schlesinger on the front and says valid thru: 07/24. I've included the card number below. The card had not been used and I believe it had a $300 balance on it. I still have the physical card if I need to attach a copy of it for record.Business response
08/06/2024
Our records indicate you have recently been in contact with a member of our support team. You should have received a letter from BOA advising the funds would be removed and a check would be issued for any gift cards not used prior to funds removal date listed within the body of the letter. As BOA, is no longer our incentive provider.
Our records show you had a total of 3 BOA Visa gift cards which funds were removed and replaced with BOA checks. According to BOA, your checks were successfully delivered on or around September 8th of 2023. If you require further assistance, please contact BOA directly.Customer response
08/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
***** ****Initial Complaint
08/03/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I did a study and it only paid $15 but I was never paid. It’s a small amount but I would still like to get paid. I’ve been waiting for about six months.Business response
08/05/2024
As with most research panels, we use security features to help ensure data quality and account integrity. Maintaining an active, quality-driven membership is crucial to our business. Your activity on our site has triggered our quality assurance measures and resulted in your account being suspended in accordance with our Terms and Conditions (****************). You provided false information and created multiple accounts under the following:
******************* ************************ ********************* *********************** ******************* ************************** ********************* ******************* ************************** ******************* *********************** ************************** ************************** *********************Customer response
08/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
*** *******Initial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Completed a focus group, and was able to request a virtual reward on 6/29. The stated policy is to process within 20 days (assuming business days?) of that request I still have not received an email with the link to claim my virtual reward, nor have I received any acknowledgement from Sago regarding the Helpdesk conversation I started on 7/30. If I hadn't had to do this (file with BBB) the only other two times Sago and myself have crossed paths, I probably would have waited a little longer. But, I did, so here it is.Business response
08/05/2024
According to our records, your redemption is showing as processed as of July 31st. I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************. Please note: your redemption must be activated before use.Customer response
08/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I completed a study with Sago on June 20, 2024 and received an email to redeem my Virtual VISA card of $50 on July 1, 2024. It has been 20 business days since I requested the virtual VISA card, and I haven't received my promised incentive yet. I would like to receive my incentive as soon as possible. It has been over a month since I completed the study and would like to be compensated in a timely manner.Business response
08/05/2024
According to our records, your redemption is now showing as processed and claimed. Should you have any inquiries, please do not hesitate to reach out to our support team.Customer response
08/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did finally get paid after waiting more than 20 business days after contacting the President and filing this complaint.
Regards,
******* *****Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have done multiple surveys which are very time consuming for this company. Havent been paid for almost 4 months or longer. Some of the surveys are longer than 8 months. When you try to login to redeem your honoraria it just kicks you out saying wrong password. At least 25 attempt to reset password has not worked. I have sent multiple messages to the help line- not a single response. I have wasted so much time on this. I have been scheduled for 2 more surveys which I may not show up for.Business response
07/29/2024
Our records show that you have recently interacted with one of our support team members. Please expect a processing period of up to 20 business days during peak periods, as stated in your confirmation email and support request ticket. If you need further assistance, please contact a member of our support team.Initial Complaint
07/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I participated in a focus group for them well over 3 months ago was told Id receive my incentive within 20 days and havent gotten a single thing Ive emailed 10+ times as well as called and left multiple messages only to be completely ignored and disregardedBusiness response
07/26/2024
Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update.Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I completed a candy study for sago on 6/6/2024. I waited more than 2 weeks to receive the incentive, and then you have to wait 10 business days to actually get the gift card. I chose the virtual **** hoping it would come quickly. I entered this on June 21st and we are coming up on a month with no word. I have emailed and called the company with no response. I took several hours out of my day to complete a study, no other focus group site takes this long to pay folks and at this point I don't believe I will be paid based on other reviews! I would like at least an update on when I'll receive my $70 incentiveBusiness response
07/19/2024
Please anticipate a processing period of up to 20 business days during high volume periods, as outlined in your confirmation email. If you do not receive it within that timeframe, please reach out to our support team for assistance directly at *************************************************.Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I completed part 1 of a travel survey UIG24800978 (May 21st) that paid $40 for homework and $130 to do a webcam interview and was never paid. I completed part 2 of the survey on May 30 by downloading the Indeemo app to my phone and that paid $150. I am owed $320 in total and it has been over 8 weeks since the first part of the survey and I haven't received my money. I have been in contact with ********************* the Project Manager as well as ******************* the Project Coordinator and was told by both of them several times that the money was on the way but I never received it. I have also contacted the Helpdesk and never heard back from them. I left a voicemail on 07/15 & 07/12 and no one reached back out either by email or phone. All I want is my money that I am rightfully owed because of my participation in both parts of the travel study.Business response
07/19/2024
Our records indicate you have recently been in contact with a member of our support team, please review for the most recent update. Your incentive has been processed and will be available for redemption within the next 72 hours. Please contact our support team directly should you need further assistance.Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I completed my in person focus group on June 28th. On July 6th I selected the type of gift card to receive. It does not take NINE days to issue a gift card. Get it together. I am owed $100. DO BETTER PATHETIC SCAMMERSBusiness response
07/19/2024
Our records indicate you have recently been in contact with a member of our support team. Please anticipate a processing period of up to 20 business days during high volume periods as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.Initial Complaint
07/08/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I provided services as a participant in 2 surveys Conducted by Sago, And have yet to be paid for my services and which stated on their website.I should have already been paidBusiness response
07/11/2024
According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.Customer response
07/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.m
Regards,
******** *******
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Customer Complaints Summary
937 total complaints in the last 3 years.
643 complaints closed in the last 12 months.