ComplaintsforSago

• Initial Complaint

  07/08/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I provided services as a participant in 2 surveys Conducted by Sago, And have yet to be paid for my services and which stated on their website.I should have already been paid

  Business response

  07/11/2024

  According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team.

  Customer response

  07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.m
  
  Regards,
  ******** *******

• Initial Complaint

  07/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Everything is in the attached document. - date of participation 6/12/2024 -date of added funds 6/16/2024 -ongoing processing of payment without actual any payment whatsoever -lack of communication -breach of contract for not providing payment in timely fashion although forcing participants to a NDA - providing little to no communication as to why a virtual payment method takes so long to be accepted -outsourcing employees that do not have any connection to the company and cannot provide any resolution - as of 7/3/2024 no response as to why other than the company can take up 7 weeks to resolve

  Business response

  07/05/2024

  Our records indicate you have recently been in contact with a member of our support team. As advised and outlined in your confirmation email, please anticipate a processing period of up to 20 business days during high volume periods. If you do not receive it within that timeframe, please reach out to our support team for assistance. 

  Business response

  07/15/2024

  Please take a moment to review the email confirmation link provided below, which details our incentive processing timeframe. The additional email you have received serves as a notification informing you that funds have been deposited into your account. Kindly click on "click here" within the email body to navigate to our Knowledge base and familiarize yourself with our processing procedures.

  Customer response

  07/18/2024

  
  Complaint: ********
  I am rejecting this response because:
  
  

  even though they provided payment it was only after I made a formal complaint. This is unacceptable and should be noted to future users that this company likes to play with people’s money.
  
  
  Regards,
  ***** ******** 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was part of a focus group in person in their office at *****************************************, on June 11, 2024, from 9 AM to 12 PM. I completed all parts of the study and asked the front desk how I would receive compensation (promised as $250), and was told: "by the end of the day, you should receive the gift card in your email". Two days passed and I did not receive any emails from SAGO or anything related. I called the office, and spoke to someone who had an email sent to me -- they didn't even send the points to the "digital wallet" until I called their office to complain about it. I "redeemed" the points for a $150 Target gift card, and a $100 Amazon gift card (total compensation of $250).Two weeks later, my virtual gift cards are still listed in my "digital wallet" as "processing", and the office is not answering their phone, neither are the ****** or "Study Staff" phone numbers listed on the *** I signed. I feel: 1) misled, because I was told I would receive payment on the day of June 11th by the employee in the office; 2) taken advantage of, because I spent three hours engaging in market research that I have yet to be compensated for.I would like my virtual gift cards by the end of this week, to at the very least honor the lengthy "20 day processing time" mentioned in other comments. I would like the name, email address, or phone number of the project manager, or whoever otherwise ordered SAGO to host this focus group on their behalf, because they have a right to know that their participants are not being paid promptly. Reach me at *************************** I will continue calling the office.

  Business response

  07/01/2024

  Our records show you have 2 pending redemption requested on June 15th. Please anticipate a processing period of up to 20 business days during high volume periods as outline in your confirmation email. If you do not receive it within that timeframe, please reach out to our support team for assistance at *************************************************. 

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I took part in Sago's research study # ******* on 6/3/2024 at 2:28:28 PM. I was promised a ************ Reward of ***** points, equivalent to $75. I redeemed the $75 on June 3rd. However, despite their promise to make the payment within 20 days, it has been 25 days and I have not received the payment. I have sent two emails but have not received any response. This is unacceptable behavior from this company.

  Business response

  07/01/2024

  Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update. 

  Customer response

  07/01/2024

  
  Complaint: 21899185
  
  I am rejecting this response because: it has been well past the 20 days promised payment, this company lies to all of its workers I would like to be compensated and removed from the platform I no longer want to work with SAGO as they lost my trust
  
  
  
  Regards,
  
  *****************************

  Business response

  07/11/2024

  According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Should you have any inquiries, please do not hesitate to reach out to our support team directly at **************************************************

  Customer response

  07/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed a study in a timely manner. I was told I would be reached out to about it at the following Tuesday at the closing of the study. It didn't happen. I keep reaching out to a Project Manager involved. The moderators never contacted. Days later I received the incentive to my wallet. I decided for a virtual card thinking to be sure it would be instant to your email like all other virtual cards in the world. Then, I get the dreaded " Processing". So, I reach out to help desk a handful of times with no response. I reach back out to the Project Manager with no response. It's just crazy bad business and poor communication. So, then I have to look myself to what is "frozen" in processing. It says in busy times it could take up to 20 days. From looking around, it seems to always be busy times. So, it's been 2 weeks, but is extremely disappointing that I can't get any response whatsoever. It makes me feel scammed and taken advantage of. I poured a lot into my study and went out and did tasks and stayed up working on it even when I had to be up early the next morning for work.

  Business response

  07/01/2024

  Our records show that you have recently interacted with a member of our support team. Per all confirmation emails and screening requirements, it is necessary for you to consent to our incentive processing timeframe before participating. Please note that during peak periods, the processing may take up to 20 business days as previously communicated. 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have participated in surveys with Schlessinger (now Sago) over the years and always have been paid. I have not been paid for 2 surveys (one in-person). I worry they are just collecting data on us and not paying. This needs to be looked into by authorities - who owns Sago now (*****?)

  Business response

  06/27/2024

  Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update. Please anticipate a processing period of up to 20 business days during high volume periods. 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have completed several surveys with Sago/Focus Group and submitted a redemption request for a $61 virtual gift card on 6/3/2024 (Request ID number ********. 21 days have gone by without receiving the incentive. I reached out last week to the customer service team for an update with no response. I would like to receive my virtual gift card, please.

  Customer response

  06/27/2024

  Good morning,

  The points were added to my Focus Group wallet from several surveys. Its like a bucket of points and you can redeem the points for a gift card. I redeemed my remaining points and included the redemption request number in my complaint along with the date the redemption was submitted. 

  Business response

  07/01/2024

  Our records show your incentive was received and a redemption was made. Your redemption is currently pending approval. Your redemption should be approved within the next ***** hours. Once it has been processed, you will receive an email from ******************************. Please note that processing may take up to 20 business days during high volume periods.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My work dates with SAGO were on May 29th and May 30th of 2024. Both dates from 8 am till 5 pm. I have not yet received my payment and today is June 21st of 2024. They said I will receive my payment at least 20 days and its been over 22 days excluding Juneteenth as a holiday. This company is notorious for paying people late and its got to stop. People need their money on time to pay the bills and put food on the table. These things dont wait for people like we have to wait for these companies that simply just dont care. We do the hard work, we expect to get paid period. This business must be held accountable for their excessive late payments ever since the covid-19 pandemic happened. This should be no excuse for them not to pay us on time.

  Business response

  06/27/2024

  According to our records, the issue has been resolved as your redemption is showing as processed and claimed. Your redemption was processed within the allotted 20 business days as outlined in your confirmation email. Should you have any inquiries, please do not hesitate to reach out to our support team. 

  Customer response

  06/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  06/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was told within two or three hours if I participated at a sago location and while I did receive the points the virtual card that usually comes automatically after redeeming never came and I'm reading now that they're talking about 20 business days that's unacceptable I want my money and I want it now, this is in ******* on 6-20-24

  Business response

  06/27/2024

  Our records show that you have recently been in contact with a member of our support team. According to all confirmation emails and screening requirements, it is necessary for you to consent to our incentive processing timeframe before participating. Please note that during peak periods, the processing may take up to 20 business days as previously communicated. Kindly refer to the below link provided in your confirmation email for details on the incentive timeframe.  Please review under " General Details". 

  *****************************************************************************************************************

  Customer response

  06/27/2024

  
  Complaint: 21881672
  
  I am rejecting this response because:
   Cuz clearly it doesn't take 20 business days to approve people's payments I mean honestly 20 business days you're talking about a month for somebody to click approve that's the whole point of getting the virtual card as a payment so that it it's done in an expeditious manner you guys clearly have a problem paying people a month is absurd every other research company I've ever done anything for once I do the study within 3 days 4 days business days tops there's my card is in my email you guys really should take a long hard look at whoever the provider is for you and maybe somebody should do something about it so you don't keep losing a participants cuz you've already lost many many and you just lost another one
  
  
  Regards,
  
  ***************************

  Business response

  07/01/2024

  Please anticipate a processing period of up to 20 business days during high volume periods, as previously advised. If you do not receive it within that timeframe, please reach out to our support team for assistance.

  Customer response

  07/01/2024

  
  Complaint: 21881672
  
  I am rejecting this response because: I don't even know where to begin because nobody ever gets a personal response from you guys it's always the same template default response of expect 20 days during high volume, which honestly is really really probably the worst response you can give people that are looking for answers and after reading many of the complaints here and other places you guys are doing a very poor job at fielding these complaints because you say the same thing to everybody and let me explain something to you you guys are losing a lot of people cuz nobody wants to do anything for you guys anymore I don't know why the higher *** and the executive offices haven't taken notice and allow you guys to continue with these ridiculous 20 business day answers. And just a thought, here here's what doesn't make sense the points are approved to go into my wallet somebody there at the office approve those points meaning that I participated so why does it need to be approved again when I want to redeem them everywhere else it's automatic once the credits are in your wallet they've been approved already why does it need to be approved again I've already been approved thus the point deposit so dragging everybody along and ***etting everybody to be approved again for a month seems a little bit repetitive and unnecessary you're unnecessarily ******* off all your participants because the points were approved when they were deposited into the wallet think about it what is it what needs to be approved nothing it's already been approved. You know what I think I'm done talking to the better Business bureau and whoever the person responding is I guess I'm sure it's already been done I'll have to write to an executive and explain to them what they should already know and help them do their job to get my payment and everybody else may benefit from it I don't know maybe they could do it too and I can benefit. It's just poor poor business management.
  
  
  Regards,
  
  ***************************

  Business response

  07/11/2024

  According to our records, the issue has been resolved as your redemption is now showing as processed and claimed. Should you have any inquiries, please do not hesitate to reach out to our support team directly at **************************************************

  Customer response

  07/12/2024

  
  Complaint: 21881672
  
  I am rejecting this response because:  yeah this process gave me no resolution or relief only after contacting the president of **** multiple times did he have the problem rectified so yeah this doesn't satisfy me at all you've been absolutely zero help and rectifying the issue with me or hundreds of others shame on you
  
  
  
  Regards,
  
  ***************************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I performed a consumer panel study for sago on 5/13/2024 and over a month they have still not given me my incentive pay cards I asked for redemption over 20 days ago. There are many many people not receiving what is owed

  Business response

  06/20/2024

  Our records indicate that you have a pending redemption requested on May30th. Please anticipate a processing period of up to 20 business days during high volume periods. If you do not receive it within that timeframe, please reach out to our support team for assistance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩