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Business Profile

Auto Warranty Plans

iDeal Auto Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to collect the $100 maintenance reimbursement that I was promised for the service repair contract that I purchased in March of 2020. I have also tried to collect the $150 that claims specialist ************************* promised after they weasel out of an electronic repair to the stereo system of my *************************** $2200 in November 2021. I have numerous emails of correspondence with **** over 18 months now and I keep getting a different lie about the payment. So now, **** nor customer service will respond to my emails about this. This company is a scam and everyone need to know it. Shame on you *******************!

  • Initial Complaint

    Date:10/04/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchase an extended warranty for our vehicle with this company. We needed to get repairs done on the vehicle and Ideal Auto Protect approved the repairs and said they would pay for them. It has been 4 weeks and the repair shop calls me every day saying Ideal has not paid and they no longer answer their calls. Ive talked to Ideal and every time I do they tell me theyre going to pay it that day, but it never gets paid. The shop is telling me that I now have to pay for the repairs because Ideal has not paid and they wont answer their calls or call them back.

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May I canceled my warranty for my car, because I sold my car, I paid $1500 for 3 years.I signed a document, which they told me I was getting less than what I am supposed to get refund, because I only have the warranty for 9 months and if you divide by 3 for each year is $500 so I should get back more than $1000, but they only want to return $800, I was supposed to get the money between 14 to 28 days and 3 months later I have not getting anything, I kept calling and they keep giving me different dates that I will get it, the last time spoke to them, I was told I was going to get it by the 15 of this month(August) and today the 23rd oh August and I havent get anything. Am tired of being played and probably because am a senior and woman they are taking advantage of me. Am enclosing the document that said that I would get my money between 14 to 28 days and how much am getting when it supposed to be more.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04-26-2020 I purchased an Elite+ warranty for my 2017 ******* Elantra.Following protocol of having service approved, my mechanic KAZ auto repaired my vehicle on August 02, 2022.On 08-02-2022 was advised by *********************, Claims Specialist it takes 24 hours to submit payment As of 8-15-22 KAZ Auto still has not been paid by Ideal Auto Protect for the approved service.On 08-03-22 was told messages forwarded to billing department On 08-04-22 followed up with **** was advised by **** he will let his management know of situation On 08-05-22 followed us with **** again and was advised the check was sent out On 08-10-22 was advised if payment does not show up by 8-12-22 they will pay KAZ by credit card, On 08-12-22 ********************* advised he would reach out to KAZ and make payment On 08-12-22 ********************* advised he would let his billing team know and they will call shortly. On 08-15-22 Called the billing department left 4 voicemail messages On 08-15-22 ********************* advised I could reach out to *** in the billing department via email to check on status On 08-15-22 emailed ****************************** no response We have been told the check in in the mail

  • Initial Complaint

    Date:08/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got approval that they were going to pay a claim at ********* for my care repair. They never paid for the claim. Every time I call there. They say that they are going to call ********* and they never do. They also give some hope by saying that they going to pay by the end of...... Day.. Week...By .... They keep giving me the runaround. I believe they have caller ID and sometimes they answer with only to say ..." Please hold and then go to voice mail.This is Horrible. It's been over 30 days and they have not paid the claim.

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 7 2022 I purchased an auto warranty from Ideal. Two hours later I canceled. On June 8 I received a document to sign for refund which stated that the refund would be given in ***** day. It is now 2 plus week pass their time. I have made several calls only to be told that I would receive on 7/22/22 than on 8/1/22 . Still no refund made another call on 8/2/22 only to be told that the owner will be contacting me sometime today. Also the website states full refund if u cancel within 30 days. It doesn't state that they charge a processing fee but they did.

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased extended warranty for my car from Ideal Protect company, my cay broke down and I took it to the shop to get fixed. My car has now been in the shop for over two months. I have contacted the company on multiple occasions trying to figure out whats going on. I deal with ************************* (claims supervisor); he has told me on multiple occasions that my parts are being sent to the dealership but they never arrive and has also told me he's going to send me emails with the tracking number to these parts and I never get an email. The contract i signed states that after 60 days I can file a claim. The company isn't do their job.

  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car into the Jaguar repair shop located at ********************************************************************* because I was having issues with my air condition on 4/28/21. The repair shop indicated the ** compressor needed to be replaced. I informed them that I had an extended warranty with IDeal Auto Protect. After contacting the warranty company, the repair quote was sent to Ideal Auto Protect and receiving the quote they sent an inspector to the repair shop to verify the repair, the inspector agreed the compressor needed to replaced. Ideal Auto protect stated they would send a compressor in which they did, however it was the wrong one, they then sent another after market compressor which would not work. The original compressor for the car cost $2,219.48 after realizing the after market compressor would not fit, they wouldn't pay for the original, they informed me my only option would be they would provide $900.00 for what they paid for the aftermarket compressor, leaving me over $1,300 out of pocket for a repair that should have been paid in full. Once they realized the out of pocket compressor would not work they should have paid for the original part. I should have file a claim at the time of the incident but didn't think it would do any good, but since they are now trying to get out of paying for another claim I just submitted, I decided to go back and report this issue as well.

  • Initial Complaint

    Date:07/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two extended warranties from Ideal Auto Protect. I put in a claim for repair on my ********** and they have been lying to me for two weeks about how theyre going to make the payment to the shop. They tell you theyre going to pay the **** and then the shop tells me that their credit card is no good. At this point I would like to be compensated for all the premiums I paid and never do business with these crooks again.

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended warranty for my car for over $4000. I had an issue occur with the car and they had me tow the car to the dealership to get worked on. Once the car was there they were unresponsive to emails from the dealership to get things done.My car sat there for 3 months and then finally I asked them what needs to be done. They had me move it to a different dealership. That dealership actually did the work and the warranty company had agreed to paid. They then said they will not pay the whole thing and only partial. I paid my part to the dealership and picked up my car and left.9 months later the warranty company still has not paid their part of the ****. They have been giving us the run around. Started with one thing and then said we mailed a check out, but the check never arrived. Then he said he will send again and then again no check. Now we asked for a credit card and they are just ignoring our calls and not doing anything at all.It's absolutely ridiculous. ************************* is the person in charge of the claims at the warranty company. It's an absolute scam company!They have not paid 1 ***** towards anything and at this point I would be fine with just getting my money back that was paid for the warranty as they have done nothing for me.

iDeal Auto Protect is NOT a BBB Accredited Business.

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