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Business Profile

Moving Companies

Moishe's Moving Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Moishe's Moving Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Moishe's Moving Systems has 10 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Moishe’s packed, moved and stored (for 2 years) my items. Items ranged from large pieces of furniture, boxes of clothing, kitchen/bathroom items to small porcelain. When I started opening the boxes, the first glance was they packed terribly (I have video and photos) putting heavy silver on top of wine glasses and small porcelain figurines. But the strangest part, they “lost” almost a truckload of items including a huge sectional (half of it), queen sleeper sofa, huge West Elm media console (half of it!) my king box spring and mattress (from ***** *****…wasn’t cheap), very sentimental antique paintings and Biedermeier mirror from the 18th century and old golden frames. Some of the items were from my great grandfather who brought it through two world wars. Moishe’s lost it in two years. It took them just shy of one week to say “we can’t find it, sorry. Please accept $5000.” Furthermore, the movers were incredibly rude and wanted me to pay them despite them knowing most of my items weren’t there! They picked up and left a ton of empty boxes. It cost me so much time to deal with this while trying to work. It cost me so much money to try to find a way to live in the apartment with so many missing things (I had to sleep somewhere else for a while.) They do not deserve to remain in business. They are a moving and storing company. They can do neither.

    • Initial Complaint

      Date:03/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I has used ******'s for H3135333933373*363133H last year. The company stole $8*0 from my wallet and caused over $7k in damages to m y furniture and TV. When the insurance claim was filed they came back with an offer of $300. I had paid $1800 for the move and got a refund to compensate some of the damages. But the full extent of damages and the theft are not compensated.In addition, when I first raised the theft with the H3135333933373*363133H company, they called the drivers and the truck back to their office instead of completing the move. Later after convincing me to wait till end of the move to file a complaint they sent 7 other movers to finish the job. Should have taken max * -5 hours to move instead took over 7 hours. With a large gap in between in which they had essentially hijacked all my belongings.

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: 10/15/2022 Total amount paid: $14,644.85 Long distance move from ** to **. During the moving process a coffee table was shattered. The table originally cost $4500, now may be worth $2500 +. They also lost a trundle mattress along the way. They are offering a reimbursement of only $300, which doesnt even compensate us for the lost mattress.

      Business Response

      Date: 12/20/2022

      The client has signed a contract stating that damage and lost items are calculated at a payout amount of $0.60 per pound. We have been negotiating with the client to rectify the situation. The original offer was lower and because she claimed that it wasn't enough to cover the cost of her mattress, we offered her $300, which is what she claims is the cost of the lost mattress. We have given her a higher settlement amount after she declined the $300 offer, which is much higher than our legal obligation. We try our best to avoid damages or loss, but unfortunately these things may happen, especially with a long distance move. 

      Customer Answer

      Date: 12/20/2022


      Complaint: 18610887

      I am rejecting this response because:

      Yes, things can happen and things can break, but the way the coffee table was packed it was certain it was going to break. Again, they lacked care and skill to transport it. There was no proper cushioning around the piece of furniture and they clearly placed heavier items on top of it so it shattered the table, almost looked like it was deliberately broken. We paid everything they asked for and more because they gave us one price and then added an extra $2000 on top of it. We tipped their workers very well expecting things to be treated with care. This is clearly not the way you run business where their job is to move peoples personal items. 

      Regards,

      ***************************

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Moishes Moving for an upcoming move on 8/30 well in advance. The crew of 3 men arrived on time and came up to do a scan of our apartment. They then said they would be going back down to get moving materials. They never came back up and we got a call from dispatcher that they had a family emergency and would no longer be moving ********* were working on getting us a new crew. 4 hours later a new crew comes and my husband checks for something in his wallet to discover to first crew stole $400 cash from his wallet - which now makes sense why they left. My husband got the cash out that morning and there was nobody else in our apartment during that time - there was no one else that could have stolen it. I called management to report the theft and they advised me to file a police report, to which I did. Two hours later (3pm) we get a call from management saying they're cancelling our move because I filed a police report and it's now a conflict of interest for them (even though that's what they advised me to do). We tried to reason with them as we needed to move with our lease expiring in 24 hours, but they were unwilling. The manager was screaming on the phone to me that I was a liar because I didn't physically see them steal the money. The truck with the second crew had been loaded up w/ 1/2 of our apt by this time that they now needed to unload it. We were left stranded to find a new moving company in less than 24 hours, which cost us a premium of an additional $1,000. We would like to be reimbursed for the $400 cash stolen and the $1000 premium we had to pay for the last minute booking. I also don't think this company treats their employees right as they made the second crew come straight from another job they just completed in Queens without even allowing them to stop for food and then made them leave a job they did half the work for without getting paid for it. This company should be shut down and not allowed in any other people's homes.

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This moving company did a very poor job unpacking my items. In addition, items were missing including clothing, a cable box (I will be charged for), an ********* a guitar that was a family memento. In addition, items were damaged and broken.

    Moishe's Moving Systems is NOT a BBB Accredited Business.

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