Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2025 Honda CRV Touring Hybrid back in November of 2024. It has not been 5 months and the car is having problems. I took the car to dealer and they agreed to fix the issue is having which is a MAJOR problem according to them, the cylinder head has to be replaced. They stated they had to order parts and it could take a week. I dropped car off Monday April 28th at 11 AM. I asked to be provided with a loaner as I have 2 children and no other car. I understood at time no loaners were available but was told they were supposed to have one later on the day which I never received. Next day I called was told that probably by end of day again would have one. Everyday till now had been the same thing they keep promising a loaner and I am still stuck Ubering around with my 2 CHILDREN! This is unacceptable its a brand new car which they have no trouble taking payments every month but when the car has as issue SPECIALLY a brand new car they cannot accommodate for the customer. Very disappointing experience with this dealer. I need a loner! Its not like I am getting a month of payment taking off while its in the shop! This is a BRAND new car!

  Business Response

  Date: 05/01/2025

  Good Afternoon We spoke to ******* ***** and are providing him with a loaner and he is satisfied at this time ....

  Customer Answer

  Date: 05/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we both bought a prologue recommended by somebody we know that works in service, this dealership STOLE my EV credit and used it as down payment WITHOUT authorization. when i asked the sales *** he told " I Dont know, my manager is in vacation" what kind of answer is that?. I will summit a case with the BBB. if i can give them a zero star oh i will..then i contacted another sales *** and told me it was lack of communication. of course it was. nothing has been done about this.

  Business Response

  Date: 03/20/2025

  I HAVE LEFT 2 MESSAGES ON HER VOICE MAIL TO SPEAK TO HER . SHE IS SAYING THAT WE STOLE HER 7500 TAX REBATE . THE 7500 WAS USED ON HER PURCHASE OF HER PROLOGUE . THE CONTRACT WAS A LEASE WHICH HONDA OWNS THE CAR . THE 7500 IS PASSED ON THE HER TO USE AS DOWNPAYMENT . I DONT KNOW WHAT ELSE I CAN DO FOR HER. TY 

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Honda HRV (*****************) car from this dealership on November 16th, 2024.I paid $ ****** in down payment and availed loan for $24,500 and signed a contract for the same. The term was 72 months, and monthly payment was ****** with APR of 8.15%.I registered myself on Honda Financial website. The online portal showed the monthly payment is $ ******.I contacted Honda Financial on Dec 7th and they mentioned to reach out to the dealership and created a ticket for the dispute (case #*********) . The help desk informed that the dealership needs to provide the correct contract details to Honda Finance, after which I will be able to set up my payment preferences.I reached out to the dealership and informed they have created a false agreement on Dec 12th. They (Finance Director *****) acknowledged over phone this was a mistake on their end and they will initiate a flat cancel of the forged loan agreement and I will receive a new agreement to sign with revised payment start date.On Dec 23rd Metro Honda sales personnel ***** ***** and his finance team visited my residence to sign a new agreement with payment terms starting from Jan 31st .I signed the new agreement that they presented .They also confirmed that the flat cancel of the forged documents is in the process of being cancelled.Neither the flat cancellation nor the revised agreement is processed by Honda Financial since Dec 2024 .I called Honda Financial multiple times to inform that there is payment due coming on the forged loan and they need to remove me from that ************************ started calling me daily stating that the account is due for payment. After daily calls with Honda, a new Finance personnel from the dealership said they are sending a new contract on 11th Feb . I did not sign this contract yet as they are back dated to 2024 implying that I have already defaulted on the payment .Please help.This incident and daily payment due calls possible credit impacts are making me so nervous

  Business Response

  Date: 02/28/2025

  SPOKE TO **** AND DEAL WAS FUNDED  AND CUSTOMER WILL GET THE RIGHT PAYMENT FOR CONTRACT . ALSO SPOKE TO CUSTOMER AND CUSTOMER IS HAPPY ...

• Initial Complaint

  Date:02/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into a lease deal for a 2024 Honda Prologue on November 2, 2024 at Metro Honda in ***********. I dealt with ******, a ***** and new salesman, with the deal being closed by his sales manager ***. As I was incredibly hesitant about moving forward with this deal, *** and ****** worked hard to bring the car to a payment I could realistically afford, with the following incentives: save money on gas, receive a discount for driving an electric vehicle with EZ pass, and utilize the tax credit once I file my taxes. With this information, I proceeded into the lease agreement. Fast forward to now, February 2025, I am attempting to file my taxes with the tax credit I was promised, but my federal return continues to be rejected due to the *** number not being reported to the ***. When I inquired about this, the dealership refused to give me the necessary forms, telling me that they've never heard of the forms REQUIRED by the **** It appears that they are not reporting these sales to the ***, or if they are, they are refusing to provide these to their customers. They refused to provide me with a time of sales report. They. have no form where I indicated that I would be transferring the tax credit to the dealership in order to lower my car payment. After days of trying to resolve this from a distance with ******, my original salesman, he was not able to provide me the time of sales report or the confirmation from the *** that the vehicle had been reported correctly, I went into Honda myself. They NOW insist that the discount I received on the car was me verbally transferring the tax credit to the dealership. This is not itemized on any contract nor was there ever any written agreement to this. In fact, it is the OPPOSITE of what was said to me. Now they are asking me why I am all of sudden thinking I am entitled to the tax rebate. While I know dealerships are currently offering the rebate at the time of purchase, this was NOT the agreement in November.

  Business Response

  Date: 02/14/2025

  IVE SPOKEN TO THE CUSTOMER AND AT THIS TIME THERE IS NOTHING I CAN DO TO HELP OUT AT THIS SITUTAION. THERE WAS A MISCOMMUNICATION BETWEEN THE 2 PARTIES. SHE BELIVES THAT SHE SHOULD BE ABLE TO CLAIM THE 7500 ON HER TAXES IN WHICH YOU CANT . THE REBATE OF 7500 IS USED TO HELP YOU GET YOU TO BETTER PAYMENT . THE TOTAL REBATE WAS ****** WHICH IS NOT BROKEN DOWN ON THE CONTRACT. 

  Customer Answer

  Date: 02/14/2025

  
  Complaint: 22931516
  
  I am rejecting this response because:
  
  There was NO miscommunication as I stated to the sales manager that contacted me. There was a complete LACK of communication. He says it in his reply-this was NOT BROKEN DOWN on the contract because it was never spoken about to begin with! In fact, it was given as a VERBAL INCENTIVE to close the deal! 
  The following incentives were given by two salesman to me and my fianc;

  -no more paying for gas 

  -discount on EZ PASS

  -a tax credit come spring filing (no amount was discussed at this time because no one new the Honda prologue would qualify for the max credit amount of $7,500. 
  
  It is well known that car MSRP prices are reduced to close a deal. There are certain VIN numbers that carry more incentives to close a deal and I as the buyer cant assume a vague rebate only covers a certain amount. It was not explained until NOW when I asked for specific forms to file with my taxes that I am being told I dont have the right to do so as it was taken from me and put towards the car which is misleading. In doing research and further digging into this issue, it is clear that MANY EV buyers and leaders are running into this SAME issue with dealerships. At no point was the rebate amount explained as to what it included.  
  

  I never signed a paper waiving my right to claim the tax credit nor did I ever agree to this, not verbally not in writing. It was just assumed that I would just let everything fly by and deal with it as is. 
  

  the bottom line is-I was lied to. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st, 2024 I went to Metro Honda to purchase a car as mine had been totaled in an accident. I saw and test drove a Honda Civic and we discussed a price of $18,000 for the vehicle and later went to do my paperwork. I was adamant about not getting the Honda Care package as my previous cars were Honda's and I was familiar with their service. The finance manager later told me, in order to get my loan approved that I needed to purchase Honda Care and I would also need to increase my down payment. It seemed odd, because I had previously financed vehicles and never bought a service contract anyone can get a car with no money down, but I couldn't prove it at the moment. So, it came time to sign documentation and the price listed for the car ($23,00) was higher than agreed and Honda Care ($4,500) had been added. Unfortunately it was about a week before I could contact the finance company and when I did it was disclosed that they do not force customers to get service contracts for their financing. So the finance manager LIED to me after I repeatedly told him and the sales guy that I didn't want the service contract. In addition, I only received one key for my car and was told I would be contacted later. It's been 17 days, and I still don't have my second key. I'm typing this after emailing Metro Honda, the sales guy (Eslam Kouta) and numerous phone calls, about cancelling Honda Care, which were all routed to voice mail. I have about 12 days before my tags expire and I have not heard anything from them about receiving my plates.

  Business Response

  Date: 07/20/2024

  We have emailed *********************** to ask her for an appointment to come in to cancel the warranty. 

  Thanks

  ***************************

  **********************

  *********** cell

  Customer Answer

  Date: 07/24/2024

  
  Complaint: 22009519
  
  I am rejecting this response because:

  I've called the business numerous times, I even left a voice mail. Today, 7/24/2024 is my second email That I sent ********************************* and I still haven't received a response.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/05/2024

   

  Please email corresponds between me and ***********************. I ***** received a call nor an email back from her. 

   

  Please see below. 

   tried calling again and I still haven't gotten a response back.
  
  
  
  On Monday, July 22, 2024 at 12:43:15 PM EDT, Ess Ell <***********************> wrote:
  
  
  
  
  
  I just tried calling you. I will try again later this afternoon. 
  
  
  On Saturday, July 20, 2024 at 07:16:09 PM EDT, ********************************* <**************************************> wrote:
  
  
  
  
  Hi *******,
  
  
  Hope you are well. We would like to apologize for the inconvenience. We would like to thank you for your business. We appreciate it very much. We would like to ask when you can come into our dealership to have the warranty cancelled. We can set up a time and day when you can come in at your most convenient time. 
  
  
  Please let us know, again we apologize on behalf of Metro Honda, and I am looking forward to hearing from you. 
  
  
  Thanks,
  
  ************************;Platform General Manager
  Metro Honda  ******************************************
  Honda of Toms River   **********************;  ********************
  **************************************  ************ x 1298ll us why here...

  Customer Answer

  Date: 08/16/2024

  
  Complaint: 22009519
  
  I am rejecting this response because: I got an email saying my complaint was closed, but I just received an email from Honda Care on 8/14 in response to the dealership not cancelling my service contract as they said they would. I can forward the email. I did go to the dealer on 7/29 and I had to wait to see if they cancelled it, but when I called Honda stated that they never received paperwork.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 09/06/2024

  We have cancelled the product for *********** on the same day she requested for it

   

  we have sent the forms over to her and she has her initials on the forms 

   

  please remove this complaint thanks 

   

  ************************;

  platform General manager 

  *********** 

   

  Customer Answer

  Date: 09/15/2024

  
  Complaint: 22009519
  
  I am rejecting this response because:
  I called and emailed ******************** and he never returned my phone call. I eventually went to Metro Honda (Monday 7/29) because my calls were unanswered and I didn't have my plates or missing key. I was able to get my plates before the temp tag expired. When I went to the dealer I filled out the cancellation sheet for Honda Care. The finance manager *******************, the on e that lied and told me I had to get the service contract in order to get my vehicle financed, again lied telling me it could take up to 6 months in order for the $4500+ tax to be refunded. When I spoke to Honda Care they said it would take a couple of weeks. I didn't realize until later, that the initial form I filled out didn't have a date on it so I waited a little more than a week and contacted Honda Care. When I spoke to them I told them my dilemma and they confirmed that Metro Honda NEVER submitted the cancellation. They guy I spoke to sent me the form (Friday 8/9), I later filled it out and sent the email back.

  Somewhere around September 12th, Honda care finally sent the check to my finance company for about $4700 for the cost of the service contract. I am happy that this is mostly over with, but disappointed in the lies and unethical behavior from Metro Honda and the finance manager ******************* that initiated this lie. I am also forced to pay a high monthly payment because the service contract was included in my original finance agreement and I can't get rid of it unless I refinance the vehicle.
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my vehicle and purchased another vehicle from Metro Honda in August of 2022. I had an accident in November 2023. I realized 1. I was not offered gap insurance and was responsible for the remaining balance 2. My co-signer and my signature was forged on a vehicle service contract. I cancelled the contract in February 2024. I still have not received my refund. 3.Honda reported my car as a charge off. I was told by representative that this was not going to happen if I made a plan and continue to make payments.

  Business Response

  Date: 07/09/2024

  To whom it may concern, I emailed Ms. ****** and explained that a GAP insurance being presented by our finance manager is almost impossible to get missed as it is part of all the forms generated through our system. In regard to the cancellation, I emailed her to set up a time so we can process. 

  Customer Answer

  Date: 07/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  It is a LIE that I was offered GAP insurance. As I knew my trade had negative equity. I also had someone else with me that could vouch for that. I am left to pay almost 10,000 difference on a car I do not even have. Then Honda is also reporting on my credit report as a write off even though I had an accident. There was no resolve offered. AGAIN, my name and the co-signer name was FORGED on documents. Legal action may be taken. 
  
  
  Regards,
  
  ******* ******

  Business Response

  Date: 07/20/2024

  I apologize for the inconvenience to *******, unfortunately I disagree 100% form her claims as Gap is something we never miss to present to all of our clients. In fact, on Leases this is now required, a vehicle cannot be leased without a GAP insurance. We pitch the Gap insurance to all customer as a normal practice since we are protecting our, interest, the banks interest and last but not least the customers interest and protection. 

   

  These products are set up in our system so it cannot be missed. 

   

  Ms. *******'s complaint is not legitimate so we would like to request for your good office to drop this case, hoping for your kind consideration. 

   

  Thanks

  Manny M

  Platform General Manager 

  Honda of Toms River

  Metro Honda

  ***-******* cell. 

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Car Was Rear Ended March 24 2024 , I Went Through ******************** To Help Fixed Damages To My Car , My Problem Is That When I Towed My Car To Metro Honda Dealership They Didnt Put It On Diagnostics To ****************** People The Problems Of My Car My Service Advisor ******* Tells Me They Dont Do That When A Car Comes In For Body Work But I ************************ The Next Morning My Car Isnt DRIVEABLE I Tried To ************************ Off Completely So ***************** Doesnt Want To Pay Because The Accident Happen In ************** Front But My Thing Is ******* Would Of Put My Car On Diagnostic When It Arrived It Would Of Been Fixed So ***************** Only Paid $11,403 For ********************* The Inside Also ******* Told Me They Dont Test ***************** Do Because He Also Told Me Someone Drove My Car To *********************** Was Fine So ******* Messed Up Big Time I Need Help Making Him Fix My Car He Keep Telling Me **************** Problem But Its Not Because He Didnt Put On Diagnostic Only Cause He Want More ******************** I *************** Body Repair Shop Are Trying To Get Over He Also Made Me Pay $616.00 To Removed Codes From My Car As Well When I Wasnt Suppose To Pay Anything If I Went Thru Her Insurance BUT YES THE PROBLEM IS MY CAR IS NOT GASSING PROPERLY ( ACCELERATING)

  Business Response

  Date: 05/20/2024

  ************ came into our dealership for body repairs due to being rear ended. We repaired the vehicle as per the insurance estimate provided. Customer is now complaining about the lights on the dash and vehicle not accelerating properly. We are surprised to receive a BBB complaint from ************ when we did not have anything to do with the insurance declining additional repairs. This case is between the insurance and ************, we as a dealer are just trying to help out. 

  Customer Answer

  Date: 05/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  My Whole Thing Is That My Car Came In Due To An Accident My Car Was Suppose To Be Put On Diagnostic So The Dealership Can ****************** Whats Wrong With The Car , I Spoke 2 Different People At Metro Honda Already & They Told Me Yes Your Vehicle Was Suppose To Be Put On A Diagnostic So We Can Know If It Has Internal Damage  
  
  THE INSURANCE ONLY PAID FOR WHAT THE SERVICE ADVISOR TOLD  AND SHOWED THEM 

  THE iNSURANCE WOULD OF PAID FOR IT IF IT WAS ANNOUNCED AND SHOWED PAPER WORK FOR THAT MY CAR AS INTERNAL DAMAGES AS WELL NOT JUST OUTSIDE DAMAGES 
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metro Honda ripped off a disabled elderly woman that saved up money to get a car because she cannot walk. She purchased a Honda civic worth only $13,000 and ended up paying $32,000 for it. She gave them ****** *********** told her she still had to pay 245 a month for 7 years. She went back less than 24 hours later to get her money back & give the car back & they refused. Do not ever purchase a vehicle from them. They have no return policy or grace ****** like other Honda dealers do because they know they arent fair with their deals. They dont even care to speak to the customer after they purchase the car. It took her 1 hour to speak with someone there because no one wanted to deal with her after she already bought the car.

  Business Response

  Date: 02/12/2024

  This seems like a third party complaint rather than a complaint from the actual customer...

  *******************,

  We have received your complaint through the Better Business Bureau and we take your concerns very seriously. We regret to hear about your dissatisfaction with your recent experience at our dealership. However, after a thorough review of the circumstances surrounding your transaction, we would like to provide some additional context in response to your complaint.
  
  Upon reviewing the details of your transaction, it is important to clarify that you were not alone during the entirety of the purchasing process. During your visit to our dealership, you were accompanied by another individual who was assisting you in the transaction, and you were also in communication with someone over the phone. We understand that this may have influenced your decision-making process.
  
  We would like to emphasize that the vehicle you purchased is a Honda certified vehicle, which has undergone a rigorous 182-point inspection and has been serviced to meet all the qualifications of the certification program. Certified vehicles typically have a higher sale value, ranging from $2000 to $3000 more than non-certified vehicles, due to the additional assurances and benefits they provide.
  
  We empathize with your situation and would like to extend an invitation for you to return to our dealership to discuss the details of your purchase further. We would be willing to explore the possibility of a vehicle trade-in to find a solution that better meets your needs. However, we regret to inform you that at this time, the transaction has been funded by the bank and completed, and as such, we are unable to reverse the sale.
  
  We value your satisfaction and would like to work towards a resolution that leaves you with a positive experience. Please feel free to contact us to arrange a meeting at your earliest convenience, so we can address your concerns and explore potential options for resolving the situation.
  
  We appreciate your patience and understanding in this matter and look forward to the opportunity to discuss this further with you.

  ***************************, Director of Sales

  ******************

   

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2023 went in to get a car for my daughter, we walked away with the car and paperwork for registration etc. I noticed that i had not heard from the dealership about the plates and noticed that my credit was ran again without my permission. Two weeks later i was still asking for an update on the paperwork. When i decided to stop by unannounced to the dealership, ***** the finance Manager was visibly shaken. He brought me the paperwork that had my daughter listed as a co buyer and me as the main buyer on the contract , i told ***** it was wrong and he stated that i should not worry about trivial things. ***** forged my and my daughters signatures on the contract, when i asked ***** about it he said that it didn't matter and that i should be thanking him because he lowered my payment by 100 dollars a month or so. I responded are you serious you forged all my contracts and i have to say thank you? i tried talking with the Manager several times since this dealership is an hour away from me and i have a severe disability, but management stated that they did nothing wrong and that i should have fun trying to prove it in court. I had to call the police since the dealership was not cooperating with me. When the supervisor of the police came, the dealership personnel was also rude to them and told the police officer again, that i should be happy that they got me a better deal. I have now reported it to the authorities and will follow up with a lawsuit for Identity theft, theft of services, forging ETC. This business should not be open, its not fair that they take advantage of people but i should have known since im disabled and they do not have a ramp or common courtesy with their buyers, which should be a warning sing.

  Business Response

  Date: 02/07/2024

  We are writing in response to your recent complaint filed with the Better Business Bureau. We take all customer concerns seriously and appreciate the opportunity to address the issues you have raised.
  
  First and foremost, we want to assure you that we have all signed and necessary documents from you in our possession. At no point did we forge your signature, and we have conducted our business with the utmost integrity and transparency.
  
  Regarding the discrepancy in the monthly payment amount, we want to clarify that you signed the documents agreeing to the revised payment terms. Furthermore, we were pleased to inform you of a better deal that we secured from the bank, which would resulted in substantial savings for you over the course of the loan. We acted in good faith to provide you with the most favorable terms possible and lowered your previously, sign and agreed upon, payment.  This payments was $100 less monthly over a 72 month term, resulting in a saving of over the loan of $7,200.
  
  We regret any miscommunication or misunderstanding that *** have arisen during the process. Our goal is always to ensure that our customers are fully informed and satisfied with their experience at our dealership. We value your business and are committed to addressing your concerns in a fair and equitable manner.
  
  In response to your mention of the police involvement, as we explained to you at the time, this is a civil matter and not a criminal matter. We have consistently conducted ourselves with professionalism and courtesy in all our interactions with you, and we remain committed to resolving any outstanding issues to your satisfaction.
  
  We strive to provide exceptional service to all our customers, and we sincerely apologize for any inconvenience or distress you *** have experienced. It is important to us that you feel valued and respected as a customer, and we would welcome the opportunity to discuss your concerns further and work towards a resolution that meets your expectations.
  
  Please feel free to contact us directly to discuss this matter in more detail. Your satisfaction is important to us, and we are committed to addressing your concerns in a prompt and efficient manner.

  ******************************, Director of Sales, Metro Honda. ******************

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metro Honda ripped us off. The manager (****, who I'm shocked still has a job) even promised me a partial refund of $300, which never arrived. I called to follow up and ******* told me they mailed a check, but that was a lie, just like everything they say. Lying is their whole brand here. They did over $1.2K repairs on a totaled car (and suggested we do over $3K in repairs, but we only did what was 'needed now'), and then they tried to convince us to do a further $6K in repairs, while discouraging us from calling the insurance company. My husband hit something in the road over a year ago. Their exact words were "calling Geico will be a waste of your time, since you don't have a real accident date". We called insurance and this happens all the time. Insurance paid out the totaled car and Metro Honda never got another dollar from us. Coincidence? Not a chance in h*** We even looked at the cars they had on the lot while we were there and our salesperson (*****) was high as a kite. I'm shocked they are still in business with their unscrupulous practices. We originally took the car in for regular maintenence, but were told we needed $3K in repairs. We did about $1.2K in repairs, including replacing the links. The links broke within a few minutes of leaving the dealership. They then put the car on a lift and told us the subframe was bent. They kept the car another night and called the next day saying that they needed to do $6K in repairs. They discouraged us from calling insurance and when we did, it was a total loss. We think they wanted us to fix a totaled car and continue coming in for the various issues we would experience after their $6K fix, just to keep the money coming in. Once insurance got involved, they did not get any more money. They are running a scam and its not just on us. Check out the rest of their reviews on Yelp and ******* I wish we did before working with these lying, cheating, scamming scumbags.

  Business Response

  Date: 12/11/2023

  We have a $300 refund check at the dealership waiting to be picked up.  This should resolve this complaint.

  *************************** Sales Director.

  Customer Answer

  Date: 12/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards, **********************