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Find a Location

Crystal Travel LLC has 1 locations, listed below.

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    Business ProfileforCrystal Travel LLC

    Online Travel Agency

    At-a-glance

    Customer Reviews

    1.43/5stars

    Average of 60 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    The sole purpose of the group is to render a one-stop solution to all travel needs.  They aim at providing a vast selection of flights and other travel-related products to meet their customer's requirements.

    Products & Services

    Flight Booking

    Business Details

    Location of This Business
    35 Journal Sq Ste 406, Jersey City, NJ 07306-4007
    BBB File Opened:
    11/4/2020
    Years in Business:
    6
    Business Started:
    8/10/2017
    Business Incorporated:
    6/28/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Moresand LLC
    • Travel Centre US
    • Morerooms
    Business Management
    • Mr. SukhDeep Singh Kang, Director
    Contact Information

    Principal

    • Mr. SukhDeep Singh Kang, Director
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Need help planning a trip? How to find a good travel agent

    Customer Complaints

    27 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I booked a flight to ***** ** through Crystal Travel September 2023 (which was only a few months ago) through ****** search for cheap flights. When I booked with them, I did not know anything prior and like many travelers was looking for a good price. I also bought their flight protection just in case which was an extra $62. Once booking with them, I was immediately brought to an error page and did not even know if my transaction went through or not. I was then sent an email 5 minutes later stating to call the company. *** never experienced that ever to be told to call the company directly. I did call them b/c I wanted to make sure they got my booking and the lady on the phone said not to worry and I should get a confirmation soon. I did but the whole thing was sketchy to me so I went onto ****** to look at the reviews and saw how many people had problems and how many people reported them as a scam. I called them right back and made up and excuse to cancel my flight and was met with being hung up on and then transferred to a belligerent man named ***************. After fighting with him since I was in my right to cancel (it was within an hour of booking and I bought the flight protection) he finally agreed to cancel my flight and told me that my refund would take up to a month. I didnt argue because I knew I was calling my bank as soon as I hung up the phone. I have disputed a claim with my bank twice to get my money back to no avail. I just want even partial of my money back and I want these people to be called out for what they are- Scammers! No one should have to go through this over a flight. They have also bait and switched on several other people and recently too. Their reviews are drowned out with bots. I am seeking your help at this point to start an investigation into this company and to find a way to recoup what *** lost. I also had to rebook with the airline itself due to this insanity so now Im in the hole with what I spent with Crystal Travel.
    Read More

    Customer Reviews

    60 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shawn N

    1 star

    06/10/2024

    My partner and I booked flights through Crystal Travel on Kayak.com. When we booked for the dates we wanted, we both received confirmations for dates that weren't the ones we booked. When we saw this (immediately), we called the "merchant" to resolve it (within 5 minutes) and were told the flights we booked were not available at the price we booked - and offered us another flight on a different airline for a different price. We didn't want this airline, but were told this was our only option. I have contacted my bank for a stop payment. Do not book through Crystal Travel. They also seem to be all over Kayak.com, which we have contacted to alert them to this fraud.

    Crystal Travel LLC Response

    06/12/2024

    Dear *****.Thank you for bringing this issue to our attention. We have thoroughly reviewed your booking and confirmed the details. After receiving your consent, we have processed a full refund by canceling the booking.The refund should be credited to your account within 3-5 working days. We apologize for any inconvenience this may have caused and appreciate your understanding Regards,***************************************

    Local BBB

    BBB Serving New Jersey

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