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Complaint Details
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Initial Complaint
10/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Meyer & Depew installed a new **** system for my condo unit 4/1/2021. They returned 4/9/2021 to complete one last part of the install, after which final payment was made (totaling $9,600). As a part of the **** purchase/install, Meyer & Depew were suppose to obtain the necessary permits required for the work. They did not. Over the past six months I have called them numerous times to check on the status of the permit. The last time I spoke with someone was 8/23/21, at which point I was told they were dropping off the final paperwork with my town and it would take ***** days to hear back. After 20 business days (9/20/21) I called and no one answered. I called a few other times that week and finally left a voicemail. No one has returned my voicemail as of 10/1/21. I emailed their generic customer service address 9/24/21 and have not received a reply from that either. I have exhausted all communication methods to no avail. Six months after the fact I still don't have the required permit.
Business response
10/19/2021
I have personally followed up with and apologized to this client. Her permit
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.