Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 8, 2024 an order( #*******) was placed for one Tripod Hanging Stand in the color black (ITEM: YMLG091) (PRODUCT: YML 4514BLK). Upon attempts to assemble the product I noticed that it was missing an essential piece and emailed the company of this on November 18, 2024. At that time I was led to believe that they would seek the missing piece along with detailed assembly instructions to date I have yet to receive the promised item or a refund for the purchase.

  Business Response

  Date: 01/07/2025

  Hello,

  We have supplied a return label to the customer via email (see below)

  To: ***********************
  Subject: [Important] *** # ******** from UnbeatableSale
  
  ORDER #: 2016139
  REFERENCE #: ********
  
  
  Dear ******** *****,
  Thank you for ordering from UnbeatableSale.com
  
  We are sorry that the item that you received did not work out for you.
  Your *** for returning your item is: ********
  
  A prepaid mailing label is available here at this URL: *********************************************************************************************************************
  This should be printed out and placed on the package being returned. The package then may be returned with any driver, or at any drop box.
  
  Please do the following:
  
  1. Use the items original packaging to repack the item. All returns must have original packaging material intact. Do Not write on the box or packaging.
  
  2. Please write the *** # on a piece of paper & tape it to the outside of the shipping box. If a packing list was sent with your order, please write the *** # on that form & include it with your return.
  
  3. Ship the order back to the following address:
  
  UnbeatableSale Returns Dept.
  **********************
  ******************
  
  
  Please note:
  
  *All returns must be received within 30 days from the date of delivery.
  
  *We do not accept returns in person.
  
  *The item must be returned in re-sellable condition.
  
  
  PLEASE INDICATE THE REASON FOR YOUR RETURN:______________________
  
  _________________________________________________________________
  
  _________________________________________________________________
  
  
  Make sure to use a traceable method of shipment and reply to this email with your return tracking.
  
  Thank you.
  
  Sincerely,
  
  
  Customer Service
  
  ************

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a repeated pattern of refunding their customers .01 cents for refunded merchandise, and had done this to thousands of people across *****************. They are engaging in interstate commerce fraud, which is a FEDERAL CRIME. I have reported them to the New Jersey Attorney General and the Federal Trade Commisison. They take back their merchandise and REFUSE TO REFUND the consumer their purchase. They make phony claims and place conditions/make excuses to not return the items even though items have been returned within the legitimate specified time frame. This company has an establish pattern and horrible, atrocious reviews from many other consumers whove they done this to. HELP!

  Business Response

  Date: 11/20/2024

  Hello,

  The customer ordered a HALLOWEEN MASK on 10/2/2024, via Amazon.  The item was shipped & delivered with **** tracking #**********************.  Tracking shows:
  Delivered, In/At Mailbox
  WARMINSTER, ** 18974 
  October 5, 2024, 2:19 pm

  The customer returned the item with *** tracking #1ZH92F629087228780, saying the reason for the return was MISSED_ESTIMATED_DELIVERY (which the item was delivered 3 days after the customer placed the order).  Tracking shows:

  11/07/2024
  11:31 A.M.Delivered
  DELIVERED
  ********, **, **

  Our Halloween policy, as shown on our site:
  We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. - after October 30. Also, we will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn. 
  
  This is not an unusual return policy, as most on line and retail stores, do not allow you to return a costume or accessories after Halloween.  The customer did not request a return from ****** until 11/2/2024 (after Halloween).  The customer has been calling & emailing us threatening our company & our employees (recorded calls).  The emails can be provided to show this.

  Thank you,

  ***** V

  Customer Service Supervisor

  ********************** Sale

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item I ordered unopened to unbeatable Sales they received the item back on September ******* it is now November 5 2024 and they have not refunded my money when calling they are stating I need to close my refund case before they will Issue a refund I may not be the brightest but that seems a little off

  Business Response

  Date: 11/06/2024

  Hello,

  The customer opened a return on *******, the customer returned the item due to buyers remorse and was not due a refund of the shipping cost.  We could not refund just the items cost with an open return on Walmart.  The customer was refusing to close the return & threatened a BBB complaint & a ****** case while on the phone yesterday.  Closing the return was not a scam.  We refunded in full yesterday to stop the threats.  The customer can verify this themselves.

  Thank you,

  ***** V

  Customer Service Supervisor

  ********************** Sale

  Customer Answer

  Date: 11/06/2024

  
  Complaint: 22517054
  
  I am rejecting this response because:
  
  It was ****** that decided they fraudulently held my money and won the case against them! Also when I spoke to ******* yesterday they manually refunded my money not unbeatable sales they had nothing to do with this they are just trying to portray that they do they have several other BBB complaints filed against them 
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my brother a desk chair. There was no damaging to the packaging. When my brother pulled the chair out of the box to put it together, one of the legs was cracked really bad. When he went to sit on the chair after assembly, the leg broke all together. I emailed the company and told them about the issue. They requested pictures of the shipping box, the packing materials, and the defect itself. I have been emailing and calling them since October the 9th. They keep telling me that a refund was issued on Oct 19th. Today is Oct. 30th and I have not received any refund and my bank has no record of a pending deposit from this company.

  Business Response

  Date: 10/30/2024

  Hello,

  We spoke with the customer this morning.  There was an issue with processing the refund.  We had to do this manually through a credit card system.  The refund was issued today:
  

  Transaction *********** has been successfully ACCEPTED by the system.
  
  Below is a summary:
  
  Transaction ID: ***********
  Payment Method: XXXX0700
  Amount: USD (29.07)
  Customer Name: ***** *****

  Thank you,

  ***** V

  Customer Service Supervisor

  ********************** Sale

  Customer Answer

  Date: 10/30/2024

  
  Complaint: 22491376
  
  I am rejecting this response because: I have waited too long for this refund. In getting the shipping box back into the house so we could take those pictures, I lost my balance and fell off the porch, and busted my head open. I can't believe that a refund was actually issued until it goes into my bank account. I need this money back.
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 11/01/2024

  Hello,

  We apologize as there is no further proof we can provide.  The refund was processed to the form of payment used by the customer.  Once again the confirmation is as follows:
  Transaction ID: ***********
  Payment Method: XXXX0700
  Amount: USD (29.07)
  Customer Name: ***** *****

  Thank you,

  ***** V

  Customer Service Supervisor

  ********************** Sale

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased through ****** a toilet sear that showed a 1-year warranty I had taped my old seat together and continued using it until it fell apart. When I opened the box from UNBEATABLESALES ***** I knew why this was unbeatable - the workmanship was shoddy the cover will not stay connected to the seat, When I contacted them through ****** the warranty was changed to 30days and TOO BAD for you is the attitude of this company.The company advertised falsely and will not cack up their product. I am upset when buying online and receiving products that are not properly assembled or parts are missing and there is no recompense for me. I feel that I am being used by these scammers.

  Business Response

  Date: 10/10/2024

  Hello,

  This order is from 2023.  Shipped & delivered over a year ago:  

  784313642367

  Delivered

  Elk Grove Village, IL US
  Delivered
  9/29/23 at 11:33 AM

  Any warranty is not from Unbeatable Sale, that is handled with the manufacturer.  Our 30 day return policy is clearly listed on Amazon.  We are not the manufacturer of the item.

   

  Thank you,

  Donna V

  Customer Service Supervisor

  Unbeatable Sale

   

• Initial Complaint

  Date:08/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a truck part from them and they claimed it was delivered but it never showed up to my home and I was here when they claimed it was delivered.

  Business Response

  Date: 08/26/2024

  Hello,

  We have processed a full refund to Amazon.  They in turn will refund the customer directly.  We apologize for any inconvenience.

  Thank you,

  ************

  Customer Service Supervisor

  ********************** Sale

  Customer Answer

  Date: 08/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unbeatablesales.com or "Unbelievable" to be more accurate. I have been in a dispute with this company for the past week. I have contacted customer service 4-5 times seeking resolution of a dispute centered around a false advertisement and a delivery of item missing more than half the advertised (&necessary) pieces for installation. This dispute involves a spare tire carrier purchased for installation on a Jeep Wrangler. Everything from the ad photo to the ad description was misleading (The AD is still unchanged to date). This item was advertised as: Pivot HD Tire Carrier for 2018-2020 Wrangler JL. What I received was a hinge, no hardware, no pivot tire carrier, nothing else as seen in the ad photo. My initial query to customer service was where is box #2. Was informed this was all they were sending. Second query was with less than half of the components and no hardware, will the price be adjusted to reflect what was actually sent, unfortunately no but I could get a complimentary 15% adjustment. At this point, I am slipping further and further on my installation schedule. I simply want what was advertised (photo, description) or a price adjustment to reflect what was sent to me. Feeling the classic "bait and switch" here. I even contacted the manufacturer of this item, they were quite baffled that only the hinge was sent. According to Smittybilt, this item is packaged and sold only as a complete unit with all the required components for installation. How and why I only received a fractional unit is questionable and as stated "unbelievable". I have rejected both the 15% adjustment and return for refund options. I refuse to be set back any further with my install schedule. Either refund or reasonably price adjust and let me get on with my project, and please correct the advertisement. This IS NOT a HD Pivot Tire Carrier, and this IS NOT what is shown in photo. This is only one piece of a much larger kit. False Advertising.

  Business Response

  Date: 07/10/2024

  Hello,

  The item was listed incorrectly.  We did inform the customer that we do not carry the entire item, only the part he was shipped.  We have supplied a prepaid ***** label to the customer, via email.  Below is a copy of this email.  Once the return is received, a full refund will be processed.  

  Thank you,

  ************
  Customer Service Supervisor
  ********************** Sale
  
  

  To: **************************************************,***********************
  

  Subject: [Important] *** # ******** from UnbeatableSale
  
  ORDER #: 108918327375448-1
  REFERENCE #: ********
  
  
  Dear ***********************,
  Thank you for ordering from UnbeatableSale.com
  
  We are sorry that the item that you received did not work out for you.
  Your *** for returning your item is: ********
  
  A prepaid mailing label is available here at this URL: *********************************************************************************************************************
  This should be printed out and placed on the package being returned. The package then may be returned with any driver, or at any drop box.
  
  Please do the following:
  
  1. Use the items original packaging to repack the item. All returns must have original packaging material intact. Do Not write on the box or packaging.
  
  2. Please write the *** # on a piece of paper & tape it to the outside of the shipping box. If a packing list was sent with your order, please write the *** # on that form & include it with your return.
  
  3. Ship the order back to the following address:
  
  UnbeatableSale Returns Dept.
  ************************************************************************************
  
  
  Please note:
  
  *All returns must be received within 30 days from the date of delivery.
  
  *We do not accept returns in person.
  
  *The item must be returned in re-sellable condition.
  
  
  PLEASE INDICATE THE REASON FOR YOUR RETURN:______________________
  
  _________________________________________________________________
  
  _________________________________________________________________
  
  
  Make sure to use a traceable method of shipment and reply to this email with your return tracking.
  
  Thank you.
  
  Sincerely,
  
  
  Customer Service
  
  ************

  Customer Answer

  Date: 07/10/2024

  
  Complaint: 21967601
  
  I am rejecting this response because:  while I understand that you now acknowledge that the item you have listed is not a complete set, the fulfillment of a complete set is not possible because of backorder.  I am stuck with just this piece or essentially nothing and my time wasted trying to find alternatives.  Please keep in mind, I purchased this item in good faith by carefully examining the photo you advertised and also the description you provided.  Nowhere in the description was this listed as a partial or incomplete set.  I am trying to find a middle ground where I am not the only damaged party here.  If the advertisement would have been complete and truthful, I may very well had sought out alternatives from the beginning.  I am now looking at being potentially several weeks behind on my project and no further along.  I will entertain a partial payment to keep the item but 15% is not reasonable when more than 50% of the advertised kit is missing.  Please find middle ground with me on this.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 07/11/2024

  Hello,

  The price paid is for the item received.  The most we can offer is 25% off of the item cost.  We did supply a prepaid ***** label to return the item for a full refund.  We do apologize but these are the only 2 options available.

  Thank you,

  ************
  Customer Service Supervisor
  ********************** Sale
  ************

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 22, 2024 $485.94 Halco AE7796XL Burgundy Velvet Santa Suit with overalls-extra large I tried it on. The suit was too big for me. On April 26, 2024 I talked with ******* in the companys customer service department. I explained the situation and she issued a return goods authorization number. I paid *** $38.21 to return the suit. *** confirmed that it was received by Unbeatablesales.com on April 30, 2024 On May 10, 2024 I called their customer service department. I talked with *****. She said they will not return my money because the suit was used. All I did was try it on and then repackaged it. I did not use the suit. I do not think just trying it on constitutes using it.I dont know if you are able to help me.

  Business Response

  Date: 05/13/2024

  Hello,

  The suit was returned not in the plastic bags that each item is enclosed in.  We cannot reship the item in the condition it was returned in, but we will as a courtesy we have refunded the item cost.  Customers do not like to receive items that look like they were previously opened.

  Thank you,

  ************

  Customer Service Supervisor 

  ********************** Sale

  Customer Answer

  Date: 05/15/2024

  
  Complaint: 21695279
  
  I am rejecting this response because:
  
  

  To whom it may concern,

   

  Thank you very much for your help with this. 

  As of this writing I have not yet received the refund. I will let you know when I do receive it. 

  Just to let you know, the suit was not in any plastic bags. I repackaged it in the packaging that I received it in. 

  I greatly appreciate your help and support. 

   

  Respectfully,

  ***********************

  
  Regards,
  
  ***********************

  Business Response

  Date: 05/15/2024

  Hello,

  Your refund was processed on 5/13/2024 @ 7:35 PM, to the form of payment used at the time of the order.  It may take 3-5 business days to appear in your account.

  Thank you,

  ************

  Customer Service Supervisor

  ********************** Sale

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tumbler cup and returned it because it was to heavy. The company refuses to refund my money because they said I used the cup. However I did not use it. Apparently, the company said there was scratches on the cup. Maybe there was scratches but it could of been when I took it out of the box. They now have my money and the tumbler. The company said it was unsaleable now. I would like the tumbler back if they won't give me the refund

  Business Response

  Date: 05/07/2024

  Hello,

  The item was returned to us with scratches, as a courtesy we will be refunding the item's cost.  The refund will process by the end of the next business day, with the refund going to Altura-Prepaid (Shop.com), they in turn will refund the customer directly.

  Thank you,

  ************

  Customer Service Supervisor

  ********************** Sale

• Initial Complaint

  Date:04/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  — On 1/26/2024 I placed ORDER #: ***************-1 through the ******* website for 1 ********* Power Systems Premium Stability Ball Rack Black - Pack of 2 $268.45 + tax & shipping. — My arrival confirmation email also said Pack of 2. — But, on Feb. 3, I only received one of the two items. — I reached out to ******* to notify them that I had only received one of the two items in the pack of 2 and they sent a message on my behalf to the Seller UnbeatableSale. The Seller's Customer Service Rep responded by email saying the quantity was a listing error and that I would not be receiving the second item in the pack. They suggested that I could get a "slight discount" on a second item or return the item that I had received. I told them that neither of those alternatives would be satisfactory. -- I went back and forth repeatedly through email and phone over the next several months with both ******* and UnbeatableSale requesting the second item and UnbeatableSale would not change their position even though their emails repeatedly referenced my order, which said: 1 ********* Power Systems Premium Stability Ball Rack Black - Pack of 2. I asked both companies to escalate the issue to their management and they did not carry through with the request. -- Throughout my phone and email conversations with both ******* and UnbeatableSale, I have been very professional and civil in tone. — I see the item is still sold by the Seller on the ******* website as a Pack of 2, but now for $343.36+tax and free shipping. So I know it is still in stock and available for UnbeatableSale to send me the second item. -- I understand that UnbeatableSale truly may have made a listing error on the ******* website, but the fact is -- the website, the company's reference to my order in emails and my arrival confirmation email -- ALL SAID IT WAS A PACK OF 2 at my purchase price. They should honor my purchase which was completed before they recognized their listing error. -- Thank you.

  Business Response

  Date: 04/16/2024

  Hello,

  The item was listed incorrectly it is not sold as a set of 2 for the price the customer paid.  We have supplied 2 prepaid labels, for the customer to return the item for a full refund.  We do apologize but errors on listings do occur and we do try to prevent them.  The 2 label links are below:

  
  *********************************************************************************************************************

  ********************************************************************************************************************* ***** ****

  Donna V

  Customer Service Supervisor

  Unbeatable Sale

  Customer Answer

  Date: 04/16/2024

  
  Complaint: ********
  
  I am rejecting this response because:    UnbeatableSale has not taken responsibility for this issue.  I purchased a Pack of 2 and they only sent me one, even though all of my confirmation emails identified the order as 2.  They did not tell me it was a listing error until AFTER I brought the issue to them.  I purchased two at the listed price and want my second item.  If they would send the item to me all would be resolved.   
  
  
  
  Regards,
  
  ****** ********