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Complaint Details
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Initial Complaint
03/11/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
My father in law was a resident at Envive nursing home and sadly passed away September 13 2022. He has an existing balance due and despite being told NUMEROUS times that I am not responsible, I continue to receive bills and calls to collect this money. I was not his POA, I am not his child and I did not sign the admission contract when he moved into Envive. I have spoken to representatives and supervisors at LTC consulting (the billing company for Envive) and explained this to them to exhaustion. I have asked them to provide proof that I am responsible for this bill and have received nothing but another bill. I want them to stop contacting me as I believe it's borderline harassment at this point.Business response
03/13/2023
Please provide the name of the nursing home and the resident's name so we can look into this further.Customer response
03/13/2023
Complaint: 19583679
I am rejecting this response because:Resident name was *********************** at Envive of ************************
Regards,
***********************Business response
03/15/2023
The account was reviewed and the balance has been written off. There is nothing due on the account.Customer response
03/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Contact Information
100 Boulevard Of The Americas
Lakewood, NJ 08701-4585
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.