ComplaintsforBiotigen, LLC
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This was for a onetime purchase. They keep sending product and keep billing credit card. This has been going on for months. I have tried to contact them by phone, but all you can do is leave a message.Business response
07/16/2024
We apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The Biotigen company sent my 90 year old dad (*********************, or as they have listed his name: *********************), automatic shipments of their supplements and charged his credit card automatically, in the amount of $69.95. I called the company and explained to them that my dad did not order these automatic shipments of supplements and in February of 2024, I sent the shipment back to the company, with an enclosed letter asking them to stop sending the supplements. I also explained over the phone that they needed to remove him from their system of the automatic shipments of the supplements, and remove his name from all correspondence that the company sends out. They said that they would do this and refunded the amount charged to his credit card. Today, May 11th, 2024, he has received another shipment and his credit card has been charged. They are not ceasing to send the supplement shipments as was agreed upon and causing undo hardship in having to return these supplements and get the credit card charges refunded each time they persist is sending these unwanted supplements.Business response
05/15/2024
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
05/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My husband was in a accident and has a head injury. He ordered these by mistake a year ago. We have tried to call but nobody answers. We have to keep canceling his card but they keep charging him cause they must have his checking info. Stop charging us and refund his money. First charge last month was $89.95. now he got charged again for $69.95 last week. Stop taking advantage of peopleBusiness response
05/06/2024
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerCustomer response
05/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
03/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband has dementia and I am his wife ****** and did not authorize any charges to his bank account. There is a charge to his bank account for $69.75 today 3/8/24. Please refund his money and cancel any further communication with him. Thank you.Business response
03/11/2024
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
03/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered product a year ago and under dr. **** advised to not take them. I returned them, but company keeps calling me for $$, and says they will renew subscription. New subscription came today. I never received ordered. I am 76 years old with major health issues. I don't need this harassment.Business response
03/05/2024
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
Sincerely,
PS: We do not call prospects or customers so maybe that is another company calling.
****************
Customer Care ManagerInitial Complaint
02/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged ***** for a subscription that I didn't sign up for up. On Jan 16, ****Business response
02/15/2024
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
01/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Im asking that this company stop sending sexually soliciting mail or any other to our home. My husband ***************************** passed away last year. November 18. 2023. I have requested this mail to stop being sent to my home, I have sent and resent mail back to the sender. I want it to stop definitely.Business response
01/18/2024
We're sorry for your loss, sincerely apologize for the miscommunication, and have deleted all of your information. If you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
12/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Product was charged on 11/03/23. Unopened product was returned with **** tracking #**** **** **** **** **** 76 on 12/2/23. Tracking showed delivery on 12/4. A letter was enclosed requesting a full refund and that the account be permanently closed. As of 12/27, no refund has been applied. Note that previous requests that no further orders/ charges be applied have been made without success.Business response
12/27/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
12/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order one time a few months ago. Didnt know Id be charged again automatically. I want it cancelled and a refund. The first product didnt help anythingBusiness response
12/27/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
12/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged $79.95 for something that I didnt even order.Business response
12/27/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care Manager
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Contact Information
149C Buckingham Dr Bldg 100C
Lakewood, NJ 08701-7808
Business hours
Today,9:00 AM - 3:00 PM
| MMonday | 9:00 AM - 3:00 PM |
|---|---|
| TTuesday | 9:00 AM - 3:00 PM |
| WWednesday | 9:00 AM - 3:00 PM |
| ThThursday | 9:00 AM - 3:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
49 total complaints in the last 3 years.
21 complaints closed in the last 12 months.