ComplaintsforBiotigen, LLC
Vitamins and Supplements
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned the items with tracking number **********************. They picked them up, but have not given me a refund and will not return my calls.Business response
11/30/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
11/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Tried a sample a month ago. No explanation that there would be recurring charges. Want to cancel and get refundBusiness response
11/22/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
11/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I bought these supplements but no longer find them useful. They continue to charge my credit card for products I no longer wish to receive.Business response
11/20/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerCustomer response
11/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
11/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased trial of product for 10.00(donatelo).Advertisement promised that there would be no forced recurring shipments. However, my bank account has been billed an additional ***** .I don't want the product. I don't want the recurring charges. I want ***** refunded .Have tried 24 hrs line several times already.Business response
11/17/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerCustomer response
11/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
10/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased Donatelo product in August 2023 utilizing my **************** credit card While I am not really satisfied with the efficacy of the product , that is not the issue I have with Biotigen ... it is the fact that they have , without any authorization on my part continued to charge my Amex card for aditional purchases . This has caused Amex to place fraud alerts on my card and to reach out to me on a dozen or more occasions . The charging of my card , or at least the attempts have continued on no less that 5 occasions . Attempting to call and contact Biotigen is a total waste of time and effort . Thankfully Amex caught this , but the whole idea of their unauthorized attempts to charge me time and again is just wrong at every level of business practices !!Business response
10/03/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
09/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the product and discussed with agent that I only wanted to try the supplements and would contact the company again if I wanted to purchase more of their product. I was assured that it was a one time purchase and that my card would not be charged again. The company put another charge on my account for ***** without my authorization. I would like my money returned.Business response
09/21/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
09/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Will not stop charging my card and sending product. STOP. Do not want product or continued charges.Business response
09/20/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
08/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought biotiegen product which has false information about. Not only that they went ahead and charged my card again for the same product I bought not allowing them t I do so.Business response
08/10/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
07/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Stop sending product. Will Not pay!Business response
07/11/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care ManagerInitial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Biotigen charged my husbands credit card without his permission. His name *******************************, by saying that it was an online purchase . He does not know how to make online purchases. I have reported this to **************** as fraud.Business response
06/20/2023
We sincerely apologize for the miscommunication. We have refunded your account in full and cancelled your subscription effectively immediately. Inside every package is our 24-hour toll free customer care number but if you have any questions or need additional assistance, please contact me directly at **************.
I will also reach out personally to make sure the issue is resolved to your satisfaction.
Sincerely,
****************
Customer Care Manager
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Contact Information
149C Buckingham Dr Bldg 100C
Lakewood, NJ 08701-7808
Business hours
Today,9:00 AM - 3:00 PM
| MMonday | 9:00 AM - 3:00 PM |
|---|---|
| TTuesday | 9:00 AM - 3:00 PM |
| WWednesday | 9:00 AM - 3:00 PM |
| ThThursday | 9:00 AM - 3:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
49 total complaints in the last 3 years.
21 complaints closed in the last 12 months.