Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Toyota Universe dealership to buy a used car. I had an appointment at 7:00 PM, and no one attended to me until 7:26 PM. Then, a sales person named Edd came and asked for my credit score. I told him that if I could buy the car, I would purchase it directly, but if not, I would buy it with 2 or 3 installments using finance and with a cosigner. He then told me that if the cosigner was not present, he would not show me any cars and that he did not want to waste his time with me. Meanwhile, he also stated that I am not an American citizen. I decided to abandon buying a Toyota. I will never visit a Toyota dealership again.

  Business Response

  Date: 09/17/2024

  I am very sorry that you had to go through that at my store.

  That salesperson has been terminated.

   

   

  ****** Teel 

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely advertise prices online to lure people in and when you go there the actual price of the vehicles is 7-10k over the listed online price. Additionally the sales person I was dealing with made racist and sexist remarks. Very unprofessional and hindering on the verge of a civil/criminal suit.

  Business Response

  Date: 07/19/2024

  We have scrub customer completely. 

  From our system so be is no longer contacted by us.

  Customer Answer

  Date: 07/19/2024

  
  Complaint: 22009285
  
  I am rejecting this response because:
  It didnt resolve anything. The car is still listed at the wrong price and luring consumers in. Either sell the car at 35k or list it at the correct price. 
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,A few weeks ago, I contacted this Toyota Dealer because I thought maybe they would be able to help. I got a hold of a *********, who seemed very helpful and I asked her several questions regarding my situation before I decided to make a trip to this Toyota dealer. I would stay in communication with her as best I could because at times I was unable to get a hold of her and at times it would say the number is incorrect. I finally came around to make an appointment and my mom took me. I actually do not remember what day, but I do remember it was a few weeks ago and it didnt go as I thought. The sales person I was working with was ******, and he was very knowledgeable and nice, but a few days later I texted him and asking if he could explain my situation to see if I could still get into a car and his last responses was (if the computer says no, its no) along with more to the message. It really hurt a lot and Im just like, I just need a car. I then got a call this week from someone else and not sure what his name was, but I know it starts with a Y. He also seemed really nice and set up another appointment which is today 07/13/24 and it went quicker then I thought and the sales person I had today was wonderful also, but I am more upset with the person who setup the appointment. Dont contact me and get my hopes up. There is a lack of transparency at this Toyota and I am still at the dealer, feeling embarrassed, and waiting for my ride home, sitting in the service area and then calling them and whom ever is on the other line hangs up on me, puts me on hold, and is very rude. This is probably the worst Toyota Dealer I have ever been to, are liers, except the sales lady I had today which was really nice, and its like they leave you with promises they cannot keep. The second time I leave unhappy and even the message while you wait on the phone says your credit score does not matter. Lies.

  Business Response

  Date: 08/05/2024

  We are sorry we couldn't get you approved but each situation is different.  Budget money down and vehicle all play apart. We can get an approval for everyone but will always come down to certain qualifications.  We do apologize for the misunderstanding. 

   

   

  Customer Answer

  Date: 08/05/2024

  
  Complaint: 21985023
  
  I am rejecting this response because:
  

  Because I felt mislead and every time I called, someone would hang up. Also I would get different information over the phone then in person, basically getting my hopes up and me information excited because finally I would have car. My second appointment, I have never seen an appointment go so fast and the person I spoke with, that created the appointment made me feel excited, because he stated that Id test drive the cars I was interested in which was a Corolla and I get there and I knew something did not feel right on the day I came again. You should never treat a customer like that and I even left a review on ****** and it looks like the owner apologized and stated to call. Every time I called, the line was either busy or no answer. I will end with this, a customer should never have so much difficulty in getting a car. They are needed, regardless of customers credit or what have you. I have a decent paying job and that should be enough. No one should be without a car and they should not be so expensive and so impossible to get. It does not make any sense. 

  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a toyota truck that has a recall on it for the frame. I took it to Toyota universe, and they agreed that my vehicle qualifies for the recall and for the frame to be replaced. Then I got a call from them saying I would have to spend $3000 for this recall to pay for employee, wages, and parts.. Then after corporate, they told me I shouldnt have to pay anything. This is a recall.. *** contacted the dealership and they told me theyre gonna order the frame and to call back in 10 days. I called back the dealership after 10 days and they keep giving me the runaround. No one will pick up the phone when I call. And they keep saying theyll call me back and never do. *** contacted corporate several times and they have been of no help and as I said, I contacted the dealership and they keep telling me theyll call me back and never do. The frame on my truck with this recall has rotted out and its not safe to drive which impairs me from using my vehicle for work and Toyota has been of no assistance and helping me with this issue

  Business Response

  Date: 07/10/2024

  After speaking with ************************, I was able to address his concerns and explain the process properly. We are ordering the parts for the client, and will phone him as soon as they arrive so we can complete the work. ************************ told me over the phone that he was satisfied and I informed him I would move to close this complaint, he stated that he was okay with that. 

  Customer Answer

  Date: 07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31st I went to toyota universe to purchase a car and i spoke with a sales person named ******, he sold me a toyota camry without disclosing the car fax, to begin with. Now on Saturday when i took a good look at the car something seemed off. So i ran a car fax, to my surprise the car came back that it had an accident. So on Monday i went to toyota universe and spoke to the sales manager who's name as he stated was ****. At first conversation was okay but then he started to argue back and forth with me. Even started to get a bit rude. Said that if i wanna give the car back i can do a volunteer surrender and it will be a repo and my credit will become horrible. I am surprised and extremely disappointed with the way i was lied to from the gecko, as an honest man i will think 90 times before buying a car again from toyota.

  Business Response

  Date: 06/26/2024

  CUSTOMER CAME IN WE FIXED THE MECHANICAL ISSUE THE *** WAS HAVING AND HE LEFT HAPPY . PLEASE CLOSE THIS

  Customer Answer

  Date: 07/02/2024

  
  Complaint: 21805449
  
  I am rejecting this response because: As a business they are required by law to provide me with a car fax upon request, which they did not provide. On top of that when I go back to the dealership and Im waiting for the car fax to print and be added to my paperwork and I'm told because the Finance manager had a client thats why it took so long. I wasn't born yesterday. As I have stated before the sales manager named **** got very rude with me and failed to help me in any kind of situation. Yes the engine was making noise and the car was pulling left, which they did fix, but this isn't the issue. The issue is i was lied to from the beginning, and was never shown a car fax by the sales person named ******. I am not HAPPY and I am extremely disappointed, dissatisfied, and appalled the way that I was treated, and lied too. On top of that when I went back for a solution i was threatened by my credit being ruined and no solution because I signed the paperwork, they can't do anything, Yelled at because I wanted a solution, but was never provided one. Yes they fixed the issues after I pointed them out, and they wanted to charge me for diagnosis and any fixes after they are the ones who lied about everything. But the issue is that they sold me a car with no car fax and a history of an accident that was never disclosed. So no I am not Happy and do not want this matter closed without a solution and thorough investigation on toyota universe in little falls so the next person who trusts them doesn't end up being lied to and cheated by toyota universe, and ****** the sales person and **** the sales manager. Thank you so much I highly appreciate it.

  
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  En el ao *************************************************************************************************************** garanta del fabricante, a la semana de o morado fui para hacer cambio de aceite incluido en la compra ** cual permiti detectar una falla tcnica grave por consumo del aceite el cual estaba por debajo del ** tcnicamente aceptable. Yo le reclam al el**s por eso y si respuesta fue contundente. Me dijeron que me **** que entender con el banco. Yo incisto por varios meses y la persona con la cual me vendi el carro se esconda y nunca me dio cara ** cual me oblig a ir al fabricante ********* y ** somet a la apruebas que el**s excigian. Despus de un ao de pruebas y dilaciones me dicen que no asumen la garanta del vehcu** est por fuera de tiempo la cual no es correcta por qu cuando acudo el ******************* 54 mil millas y la garanta estaba hasta **s 60 mil. Pero a punto de dilatar entre chequeos **graron que ese tiempo se venciera. Lo grave de todo esto es que el vehcu** produce altos ndices de contaminancion que ponen en riesgo las personas que viajan en el y en general al ***** ambiente y **s costos que me ha generado este problema son muy altos.Yo cmo persona me siento engaada por qu la persona que se encarg d encenderme el carro se aprovech de mi ignorancia y a punto de engaos **gr que un carro que costaba 16 mil dlares al final me cobraron ******************************************************************************************************************************************* ofrecieron fue 5 mil dlares por el carro. *** sola cifra habla claramente del robo y estafa del cual fui victima. Yo tengo toda la documentacin del proceso y la verdad, no se a donde ms ******** para solucionar este problema que me tiene afectado econmica y psicolgicamente. Por favor necesito de su ayuda y muchas gracias por su colaboracin

  Business Response

  Date: 06/06/2024

  WILL REFUND THE ***** TO THE CUSTOMER PLEASE CLOSED THIS

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on the 16th of ***** i least a Toyota rav 4 and purchase an extra warrantee at the dealers ***************** told me that it included windshield replacement in case of accident that is why i got it ,when i called toyota the company they said i only had tire and rim i have mad more than 15 call to both toyota universe and toyota company i one of the calls **** told he will give me what ******* told after he called me a B**** and threatened to hurt if i set foot in the dealership as of today 05-21-2024 i still dont have the full warrenty it only cover cracks repair on windshield and not the full replacement please help ******************* ********** ******************

  Business Response

  Date: 06/10/2024

  We have reached out to the client and explain l ain't we will cancel the windshield policy . Since it doesn't covering replacing the windshield that monies sill any against his loand . As well will give him an extra ****** for his troubles.  Please close this case.

   

  Customer Answer

  Date: 06/10/2024

  
  Complaint: 21741285
  
  I am rejecting this response because:

  Good Day Ladies and gentlemen of BBB first this business have not reach out to please have them show you proof of this also their responses are not clear

  and almost looks like it was written by a 2 year old i truly *** understand the respond this is what they put !! they need to be clear please

  please ***t close this case

  We have reached out to the client and explain l ain't we will cancel the windshield policy . Since it doesn't covering replacing the windshield that monies sill any against his loand . As well will give him an extra ****** for his troubles.  Please close this case.
  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 07/05/2024

  **** our new car manager has reached out to *************. We have informed him since the product he purchased doesn't cover windshield replacement only repairs.

  We will cancel the product for him and as well give him ****** for his troubles.

   

   

  Customer Answer

  Date: 07/05/2024

  
  Complaint: 21741285
  
  I am rejecting this response because:

  I do not want the product or warranty for tire dent and windshield cancel or terminate as theres a contract but I will accept the $200 for my troubles making it ******* clear that my warranty will remain in place for the duration of the lease !!

  I hope this will put an end to my nightmare and I will go to a different dealer in future 

  I ask the Ladys and gentleman of BBB 

  to ask them to mail me the check please !!

  *******************;

  ******************************

   

  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 07/06/2024

  We will mail ************* a check for ****** and will not cancels his products as he has requested.

  Customer Answer

  Date: 07/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:04/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went with my friend to the dealership to buy a new Toyota Highlander. We had a deal set up where my friend was the buyer and I was the co signer. After we signed the papers, trusting the accountant, a few days later when we went to get the permanent registration and license plates, we found out that the car is under my name not my friends name. Every time we call them, they put the problem out a couple of days. The disaster is that they took out a loan under my name. They also put the downpayment that my friend paid under my name. I do not need this car, it was for my friend and I was just there to help. I need them to find a resolution to this problem ASAP.

  Business Response

  Date: 05/09/2024

  We have spoken to customer multiple time and understand he wish to change paper work but it is something he would need to handle the the bank he has the loan with. Car is registered in his name he insured the **** we wouldn't be able to do plates any other way and the state of **. We do understand he may have change his mind at this point .

   

  Please close this case

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern and frustration regarding the service I recently received at toyota universe, specifically on April 13, 2024. I entrusted my vehicle's maintenance to your team with the expectation of thorough and professional care, yet I am deeply disturbed by what I discovered today.Upon inspection of my vehicle, I found that one of the front wheel lug nuts is missing, and several others appear to be old and not original to my vehicle. As a parent who regularly transports my child, this discovery is not only alarming but completely unacceptable. The safety of my family should be the utmost priority, and it's evident that this essential aspect of service was overlooked.I cannot help but question how such a critical safety component could be neglected during what should have been a routine service visit. The implications of driving my vehicle in this compromised state for an entire week are deeply troubling. It is distressing to consider the potential consequences of such negligence, particularly when the service specialist was aware of my situation and the presence of a car seat in my vehicle.I am left feeling not only angry but also deeply disappointed by this blatant oversight. It raises significant doubts about the integrity and competence of the service provided at your dealership. Furthermore, if there is even the slightest possibility that this was an intentional act, it speaks volumes about the lack of professionalism and disregard for customer safety within your establishment.I urgently request a thorough investigation into this matter to determine the root cause of the issue and prevent such incidents from occurring in the future. Additionally, I expect immediate action to rectify the situation, including the replacement of the missing lug nut and any other compromised components.

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought a 2024 Toyota Prius Prime on January 6, 2024. They could not supply us with a second key, saying it was "forthcoming." Since that time, despite follow-up from me, they have been unable or unwilling to tell us when the 2nd key is coming, telling us to "call Toyota." When we call Toyota, we are told to call the dealership. At the very least, our dealership could follow-up wih Toyota to straighten this out. After giving up on our salesperson Ja'de H. several weeks ago, I texted with their customer service, who promised to get back to me, but never did. Having just 1 key for a car is an annoyign inconvenience and risky in that if we lose our 1 key, we are in trouble. Totally unsatisfied with the service level at this dealership.

  Business Response

  Date: 04/04/2024

  We have reached out to the customer and explain it is a manufacturer issue and as soon as key is available we will get it to them.