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Business Profile

Online Retailer

Freedom Industries

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Freedom Industries's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freedom Industries has 2 locations, listed below.

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    Customer Complaints Summary

    • 893 total complaints in the last 3 years.
    • 375 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes online, advertised as available. After weeks of waiting with no delivery date confirmation. I deputed the charges through my bank and then they reached out apologizing and saying they will make it right. So I returned the money to them and have been waiting for now a month for them to even respond to my questions via ********, email and phone calls. They will not respond about a return or anything now. Id despite it again but I want the shoes. All I want is the product I paid for and it seems as though they took my money and will not be sending the product. Can you do anything to help?

      Business Response

      Date: 04/23/2025

      We want to inform you that we are currently in the midst of upgrading our fulfillment and location facilities. This transition has presented unforeseen challenges, but please rest assured that we are actively addressing this issue. Our team is diligently working to resolve the tracking delay and ensure your package's timely delivery with accurate updates. We maintain close communication with our shipping partners to expedite this process.

      Customer Answer

      Date: 04/24/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *******

    • Initial Complaint

      Date:04/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from them 3/22/25 . Told my order was shipped and never received it. Tried to call several times. Sent emails with no response. Worst customer service ever. It's been almost a month since the order was placed . Horrible place to do business with

      Business Response

      Date: 04/17/2025

      Order has been shipped.

      Tracking Number: 

      9261290376123901580727 w/ delivery date of 4/19/2025

      19
      April 2025
      Estimated Delivery
      En Route


      From
      *************, ** 10303,
      **

      To
      **********, WV 25825

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order from Freedom Industries on 11/2/2024. I’ve yet to even receive and tracking number. The business does not return phone calls nor reply back to emails. Order number is ****** for $279. The clothing was supposed to be for Christmas. No response from business either via phone nor email.

    • Initial Complaint

      Date:04/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes on 18 March 2025. Received an email confirming order and stated once the item has been shipped I will get tracking information. Now 10 April, there has been no change in the order status. Reached out to Freedom Industries via email (only contact option) received generic response stating warehouse is backed up and item should ship soon. That was 2 weeks ago and still no status change. Have reached out numerous times since and the company has gone dark. Reading the reviews on BBB website and there are a large amount of complaints with similar complaints. Hoping BBB can find a resolution, money back, or receive order.

    • Initial Complaint

      Date:04/08/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the products on 11/18/2024. I received an email from them on 02/01/2025. The tracking link that I received did not work to track my package. I started emailing them on 02/23/2025 to find out where my order was. It took several attempts without a response emailing them. I ******** messaged them on 03/20/2025 and received an email saying they didn't know what happened but resubmitted the order. I received an email that the order was resubmitted but no tracking link on 03/28/2025. I have yet to receive another email regarding the shipment. I have made several more attempts by email, phone, and ******** messger with no results. I would like the products I ordered, but would accept a refund if that was the only viable solution.Thanks

      Business Response

      Date: 04/09/2025

      We want to inform you that we are currently in the midst of upgrading our fulfillment and location facilities. This transition has presented unforeseen challenges, but please rest assured that we are actively addressing this issue. Our team is diligently working to resolve the tracking delay and ensure your package's timely delivery with accurate updates. We maintain close communication with our shipping partners to expedite this process.
      If we have any issues fulfilling your order, we will let you know ASAP.

      Customer Answer

      Date: 04/09/2025


      Complaint: 23176401

      I am rejecting this response because:

      I understand the difficulty in their situation. However, I don't understand the inability to express their issue or respond to email, phone call and ******** messages. I do like the previous product that I received from them so I am interested in receiving their products. My concern is the length of time and whether the products will be delivered in a somewhat timely manner. I would like to know if they have an estimated time for shipping of my order(#******)?



      Regards,

      ***** *******

    • Initial Complaint

      Date:04/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a pair of shoes and one month later have not received shoes

      Business Response

      Date: 04/07/2025

      We want to inform you that we are currently in the midst of upgrading our fulfillment and location facilities. This transition has presented unforeseen challenges, but please rest assured that we are actively addressing this issue. Our team is diligently working to resolve the tracking delay and ensure your package's timely delivery with accurate updates. We maintain close communication with our shipping partners to expedite this process.
      If we have any issues fulfilling your order, we will let you know ASAP.

    • Initial Complaint

      Date:04/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased online Feb,5th,2025 Have not gotten product and company only response is an auto response with no contact after that.

      Business Response

      Date: 04/03/2025

      We want to inform you that we are currently in the midst of upgrading our fulfillment and location facilities. This transition has presented unforeseen challenges, but please rest assured that we are actively addressing this issue. Our team is diligently working to resolve the tracking delay and ensure your package's timely delivery with accurate updates. We maintain close communication with our shipping partners to expedite this process.
      If we have any issues fulfilling your order, we will let you know ASAP.

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in early March and have not received the product I purchased. I have made multiple attempts to contact this company via email and phone. I got one response that told me that the shoes should be shipped by the end of the week, that was two weeks ago. Since that response I have gotten zero response back to any emails or calls I have made.

      Business Response

      Date: 04/02/2025

      We want to inform you that we are currently in the midst of upgrading our fulfillment and location facilities. This transition has presented unforeseen challenges, but please rest assured that we are actively addressing this issue. Our team is diligently working to resolve the tracking delay and ensure your package's timely delivery with accurate updates. We maintain close communication with our shipping partners to expedite this process.
      If we have any issues fulfilling your order, we will let you know ASAP.

      Customer Answer

      Date: 04/02/2025


      Complaint: 23147053

      I am rejecting this response because:

      I would like for the business to respond to my emails or call me at **************** in regarding my order. I am looking for an actual response to my individual order and not a general response to their business issues that get sent out to everyone. I was told my order would be fulfilled by the end of the week two weeks ago when the shoes were in stock but it did not get fulfilled as stated in their response. I will be patient for the order but would like customer support to do their end and at least give me a true response to my individual order. 

      Regards,

      **** *********

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a sweatshirt on October 3rd, 2024 for an item that was preorder and expected to be shipped by November. I have yet to receive the item or a response to my multiple emails and phone calls.

      Business Response

      Date: 04/03/2025

      We want to inform you that we are currently in the midst of upgrading our fulfillment and location facilities. This transition has presented unforeseen challenges, but please rest assured that we are actively addressing this issue. Our team is diligently working to resolve the tracking delay and ensure your package's timely delivery with accurate updates. We maintain close communication with our shipping partners to expedite this process.
      If we have any issues fulfilling your order, we will let you know ASAP.

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased items on December 1 2024 and have not received the items to date. I have reached out to the company several times with no responses on a status update or a refund of the items purchased. They created a shipping label on February 22 2025 but the items have not been received by the shipper yet either with no response from the company.

      Business Response

      Date: 04/07/2025

      Please see updated tracking information below.

      Tracking Code: **********************
      Tracking Code: * * * * * * * * * * * * * * * * * * * * * *******************************
      This shipment is handled by: *** *********
      Customer ServicePrint
      DEPARTURE ORIGIN *** ********* FACILITY, Tracking Code: 9 * * * * * * * * * * * * * * * * * * * * *
      Saturday, April 5, 2025 at 3:51 PM Local time, Avenel, NJ, US
      Origin : STATEN ISLAND, United States of America




      Destination : DAVENPORT, United States of America
      Estimated Time of Arrival
      April 11, 2025

      Customer Answer

      Date: 04/08/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** *****

    Freedom Industries is NOT a BBB Accredited Business.

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