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Business Profile

Online Retailer

Supermarket Italy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 12/7/24 and emailed immediately to ensure I'd have my order by 12/18/24 since it was going into a gift basket my 9 year old was creating. I have three emails with promises of shipment and it has yet to ship and now I cannot get an answer. The order was $130+ and I'm without the sole purpose of the purchase, the gift products. The company is advertising a shorter shipping window to get products to people by Christmas but they aren't fulfilling my order!

    Business Response

    Date: 12/17/2024

    Hello there. We truly do apologize for the delay in fulfillment and for the inconvenience caused. We are receiving high volume of incoming orders and are processing all orders in a timely manner. Your order was shipped out on Monday December 16 and according to ***** it was due to be delivered by the end of the day on the 17th, however as per your request we contacted ***** and stopped this shipment and issued a full refund on your order. Once again we do apologize for the inconvenience caused and delay however we do ensure that all orders will be delivered on time that the customer has intended.

  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a holiday gift, and it was sent to the wrong address. I contacted ***** who said the shipping label was wrong but they can not do anything as the package was already delivered. I contact supermarket italy, and they also would not help me, or even offer a refund. So now my friend has no gift and I am out ******************************* question is NO. SMI-****** it was supposed to be sent to *************************************************. It was delivered to ******************************************. The receiver even tried to get the package and it wasn't there. This is ridiculous.

Supermarket Italy is NOT a BBB Accredited Business.

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