Reviews

Review Details

• Review fromJoli F

  Date: 10/28/2024

  1 star
  ******** customer service from the Corporate Customer relations team!!!! Also, vehicle quality horrible as well. Purchased in 2020 new - been in and out the service center; most recent and reason for this complaint was continued water intrusion into the vehicle, Addressed initially while under warranty however, response was we can not duplicate the problem and therefore can not correct it....water pools under floorboards so it is not immediately noticeable. Certified collision center spent 3 months identifying leak point, but since out of warrant by ****** miles, *** will not cover repair to correct problem with vehicle design.

• Review fromJa'Net H

  Date: 09/05/2024

  1 star
  I purchased a 2018 Jaguar F-Pace with ****** miles on it around 3.5 years ago. The vehicle currently has less than ****** miles and is now facing significant engine issues. Despite adhering to regular maintenance throughout my ownership, the engine has developed a cracked or blown piston and requires a complete engine replacement.Additionally, my vehicle is subject to an active Powertrain Control Module (PCM) recall, which affects the engine control unit. However, Jaguar failed to notify me of this recall, and I only became aware of it through my own research. My vehicle has been at Jaguar of ****** for over two months due to this issue.Despite the recall and the extensive time the vehicle has been in the shop, Jaguar has refused to assist with the required repairs. They are attributing the problem to a lack of maintenance by the previous owner, which I find unacceptable. I have consistently maintained the vehicle, and I strongly believe that the engine failure is unrelated to any previous owner's actions.Jaguar promotes this engine as "built to last" and designed for longevity, and yet my vehicle has been out of commission since May 16, 2024. This situation has caused me significant financial strain, and I am requesting Jaguar's assistance in resolving this matter promptly.

• Review fromErik L

  Date: 06/27/2024

  1 star
  Hello,Thank you. That is not case at all I have a video and email to Jaguar showing and stating that the piece was loose and coming off and the interior seal was damaged from them fixing my seal that was falling. How can you say that this is caused by an external influence ? Youre taking a word of Jaguar of *************** when I have the evidence here ? They fixed my car improperly. I would like this issue rectified. Thank you Dear ******************, I hope this email finds you well.I am sorry you had this experience and dissatisfaction with Land Rover *************. It is my understanding the trim has been deemed damaged by an external influence and therefore it is not warrantable. I am sorry to advise you if you decide to move forward to repair it, it will be at your expense. Thank you and have a nice weekend. Good morning ********,I hope you had a good night. So there isnt any confusion - I am supposed to schedule a time to take my car in with Jaguar of **************** and once scheduled, I would let you know that date? Concerning Jaguar ***************- the reason I am soured is because the General Manager ************** ***** is not a nice person. The dealership didnt fix my car, they made it worse and instead of wanting to help me by fixing their mistake, he threw me out of his dealership with my car in need repair because I was upset and because I didnt purchase my vehicle through their dealership (his words). No costumer/client should be treated like that in any business. Id rather be inconvenienced and have my vehicle taken to a dealership 2 hours away, where Im valued than to step foot in Jaguar *************** ever again. I hope we can have Jaguar Fort ***** issue me a written apology when this is concluded and if these warranted items cannot be covered under my warranty by Jaguar ****************, I would ask that Jaguar Fort ***** pay their invoice.Thank you again for all of your help. You are appreciated. Have a good day and talk with you soon.

• Review fromWilliam and Beth D

  Date: 06/17/2024

  1 star
  Unbelievable terrible customer service! Land ********************** has agreed to buy back our 2023 Defender but will not respond to any emails or calls. We are not clear how the process works at this point , we have signed, notorized and returned the paperwork weeks ago and not one response to our many attempts. This has be a total nightmare for the last 10 months! ( 2 months to get a service appointment, 4 months in service( no parts, couldnt fix problem) and 6 months in the buy back situation) We were total Land Rover enthusiasts prior but now so completely distraught and disappointed with how poorly this company handles their clients. Is the *** aware of this? Whats the deal?

• Review fromTina C

  Date: 05/13/2024

  1 star
  I have been a loyal Land Rover Customer. Recently purchased a 2023 Land ********************** Defender. I have been without my car since November 2023 due to a car accident that wasn't my fault. They don't have the parts in stock and I have been without my vehicle, loaner or rental car since last year. They told me its a possibility that I would be reimbursed for the rental, so I turned the rental car in. I can't take a chance on renting a car and not being reimbursed. I'm already paying a car note and full coverage insurance for a vehicle I can't even drive right now. Buyer beware do not purchase a Range Rover, Jaguar or anything Land Rover. They do not care at all. I tried reaching out to a manager or corporate and they told me they don't have a corporate office. They have lost a customer. The right thing to do is at least make sure I have a replacement vehicle until the parts are available.

• Review fromCharles C

  Date: 04/05/2024

  1 star
  Purchased a 2024 Land Rover DefenderWorst decision ever! Over priced junk and the service is even worst! Took my brand new vehicle in for a defective tail door window defroster element. Not only did they not repair it but caused more issues by not putting the tail door panel back on correctly and damaged a part. I complained to JLR corporate and just lip service. This is a terrible company JLR and their dealers. Stay away!!!

• Review fromSaundra H

  Date: 03/25/2024

  1 star
  DO NOT PURCHASE ANYTHING LAND ROVER!!!!!!!!Land Rover has the worst customer service. If it were not for the customers, they would not be in business. My car was vandalized a month ago and because they dont have any manufactured parts, it could be two more months that my car will be sitting. On top of that, I asked them to provide more with a loaner or continue to pay for my rental but their policy is they wont reimburse until after the 60th day. They know what they are doing because insurance only pays up to 30 days and you have to pay 30 days without any reimbursement from them. Youd probably have to take then to court to get reimbursed after the 60th day. They are the worst and if Id known this three years ago, I would not have set foot on the lot.

• Review fromAnne F

  Date: 03/10/2024

  1 star
  Took my Jag F series in for fluid change and one recall they had notified me about during covid. They told me I had another recall (was not notified on the second one) and also said i need other fixes such as brakes and lights, that went to appx $10K. The car had appx ****** KM. They would not fix the recalls unless I paid for them because they claimed the recalls had expired. REALLY? WHY DIDN'T THE ONE NOTICE THEY SENT REFER TO ANY EXPIRY DATE?? Recalls DO NOT expire. The manufacturer is responsible to correct their issues. They wanted to charge me for itand one person even said.well you dont really need to fix it anyways. I said ok great, can you put this in writing? Oh no, we cannot do that. I escalated and while I was waiting for their response as to whether they would cover the cost of their recalls, the service centre calls me to say they will charge me 50 bucks per day if i don't come to pick up my car (was in shop for 3 days). Unbelievable. They just lost another customer!

• Review fromMarty M

  Date: 01/04/2024

  1 star
  Not good. The service side is terrible. In the ****** ****************************** you can expect the worst every time. On top of that, theyll send you non stop please review requests that speak to their lovely hood having good reviews and guilt (instead of doing a good job mind you). Its the absolute worst service of any dealership.

• Review fromT. F

  Date: 12/27/2023

  1 star
  BEWARE OF ANYTHING INVOLVING JAGUAR LAND ROVER!!!!!!!and JAGUAR LAND ROVER NORTH AMERICA The CORPORATE OFFICE Treatises Customers Like GARBAGE!!!!If you try to file a claim through their Customer ******************** at their **************** they will try to befriend you, and sound like their on your side to help. But in the end they are only gonna DENY any claim, or Help you seek!!LAND ROVER MAKES EXTREMELY TERRIBLE Vehicles, and ********************** at the Corporate level is Disgusting!, And Very Very RUDE!!!!Do Not WAST YOUR TIME!or MONEY!! You gonna regret it.Their Vehicles Have Serious: ELECTRICAL, AND SOFTWARE, AND MECHANICAL ISSUES.and Im talking from experience.I Started having these issues after 2-3 Months of Buying a LandRover Sport HSE Brand New off the Lot!!! YOU HAVE BEEN WARNED!!!!!!!!!