Complaints

This profile includes complaints for Select Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Select Home Warranty LLC

  1000 Wyckoff Ave Fl 3 Mahwah, NJ 07430-3164

• 

  Select Home Warranty LLC

  4870 Sadler Rd Ste 300 Glen Allen, VA 23060-6294

• 

  XPD Warranty Group, Inc

  1999 Bryan St STE 900 Dallas, TX 75201-3140

• 

  Select Home Warranty Of CA, Inc.

  222 W 6th St #400 San Pedro, CA 90731

• 

  Select Home Warranty

  1999 Bryan St STE 900 Dallas, TX 75201-3140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Home Warranty protection plan from Select Home warrenty February 3rd 2025 it cost me $450.00. I had a 30 day wait period to put in my first claim,Tony sold me the policy phone number ###-###-#### with a guarantee I call him with my concerns, well I called and left numerous messages without Tiny returning my calls. Put in my first claim in March for my microwave and of course they did not cover this,next I placed a claim for my kitchen sink,and once again on technicians available with excuses one week after another, several times I insisted to cancel my policy yet they guaranteed they would have a technician with that week with no success. I called to cancel my policy had to be firm and Select stated I would be reimbursed a little over $100.00 dollars. I claimed they had not provided me with an service, and I could not use the policy until March 2025, we are in April 2025, and I would appreciate support from BBB to obtain my full refund. I contacted my credit card company to put in a dispute yesterday. If you need further information please do not hesitate to contact me. Respectfully, Esther *******

  Customer Answer

  Date: 04/09/2025

  
  
  Better Business Bureau:
  
  

   The company reimbursed my full amount after letting them know I would report them to the BBB

  
  Regards,
  ****** *******

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On friday March 28, 2025, I noticed the temperature of my house was 64 degree and would go up to the temperature that was set at 71 degree. I couldnt figure out what the issue was so I had service deducted on the furnace on March 31, 2025. The service tech reviews the issue but states in the report that aside from the repair they found low levels of of carbon monoxide in air stream and secondary heat exchanger with presence of condensation leaking. Furnace heat exchanger is bad and furnace should be replaced asap. I call and ask what do they do to address this part of the report because I have two kids under two years of age. They say nothing. I find this to be unacceptable.

  Customer Answer

  Date: 04/08/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. My issue was resolved by the business. Thanks
  
  Regards,
  ***** ***

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy Holder: ******* ***** Policy #: ******* Claim #: ******** Property Address: 7****** **** **** ** ****** ***** ****** *****, United States Placed a claim for a failed refrigerator and they offered $185 for a replacement. The technician fee was $150 that I had to pay because they couldn't find anyone one in town to work with them. It's impossible to express my frustration over the last 4 years with this service that came with the home purchase. Every claim has either been denied or given a low ball offer. They make you find your own technician because no one in town will work with them anymore. The most recent case they offered me $35 to replace a $1300.00 3 year old refrigerator. Stay away from this company.

  Business Response

  Date: 04/11/2025

  A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset with their claim determination. The claims manager reviewed the consumer’s account. The consumer was explained our terms and conditions. The consumer was informed that their claim is approved for their full policy allowance of $500 per section 10.1. The consumer was instructed to submit an invoice for reimbursement.

  Customer Answer

  Date: 04/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Repairs aren't complete so invoices haven't been submitted.  I am still waiting on parts.  I reserve the right to reopen this case if Select Home Warranty doesn't follow through on this agreement.  
  
  Regards,
  ******* *****

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a policy holder since January 14, 2023. Contract **********, 420.00 per year, **** ****, property address **** ** *** *** *********, ** *****. Filed a claim with select home warranty on 1/22/25 for dishwasher. Had dishwasher fixed, paid invoice, service fee etc. I uploaded all documents to ***************************. 2/5/25 I was told invoice was uploaded and I needed to sign a reimbursement claim. I did so and uploaded on 2/13/25. They verified that they received it and my refund would be issued for 100.00. I called back on 2/17/25 to verify that my mailing address was **** *** ****, ********* ** *****. We did not receive mail at the physical address. Joseph told me that I should have refund check by 3/17/25. I called back on 3/17/25 and was told to allow a bit more time for the refund check to arrive. Policy is ********** Claim ********, and that I should wait until 3/27/25. I filed for the reimbursement while my policy was still active!!!! We have since, sold that house. I called back on 3/28/25 to check on refund, Lana stated that ever looked in order and transferred me to Devin. After holding for 45 min. Devin cane back and said I was not getting a refund because the policy was cancelled!!!!!?????? I had an active policy when the claim was filed and reimbursement requested!!!!!! We sold that house after the fact………and now the excuse is that the policy is closed!!!!!!??????? Please advise and help me. I am owed the 100.00 refund check. Sincerely **** **** **** *** **** ********* ** ***** ************

  Customer Answer

  Date: 04/09/2025

  
  
  Better Business Bureau:
  
   This issue has been resolved.  Please close the complaint.  Thank you.
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Select Home Warranty falsely advertises their services. I have been paying monthly for my policy with them over the past few years. I have attempted to file a few claims and every one of them are always denied. This month I was just charged for my renewal and I called to cancel my policy as I do not see any benefit from their 'service'. They then charged me an additional $75 just to cancel my policy. This is absolutely ridiculous! If I am unhappy with a service I should be able to cancel at anytime without penalty. I was not locked into any specific contract term.

  Business Response

  Date: 04/08/2025

  A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset with the coverage and claim determinations. The consumer requested termination of service. The claims manager reviewed the consumers account. The consumer was informed that they will have their agreement terminated as requested.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted *** on 3/13 about my outside A/C unit not powering up. The technician came the next day (3/14) and discovered that the A/C unit had tripped the breaker. When we flipped the switch, the breaker started sparking around the meter base. I paid him for his service fee and called a local electric company to replace the breaker and meter base. The work was completed on the 26th due to scheduling with the electric company and *******. Once completed, the power came back on briefly to the A/C unit, but it tripped the breaker again because the compressor is grounded out (per one of the electricians coming back by on 3/27 from the same electric company. He told me to reach back out to *** which I did the following day. I was told that *** would reach out to my HVAC technician they assigned to get a copy of his report (which had never been submitted) to get him back out to finish the job. When I called this morning (3/31) after being out of state for 3 days, I was notified that I have to call him to get the report. When I finished complaining, the agent told me that I had to submit a claim for the electrical system that I had replaced and was paying for out of pocket (warranty wouldn't cover that anyway) to get a report for the electrical work done. All I want is my air conditioning working again since it's going into summer shortly. The agent kept giving me the run around, and I kept digging in, because what they're doing is not right. I shouldn't be having to make calls on their behalf because they can't hold their technicians accountable. I just want the repair done and over with, and I don't want to be out the cost of multiple service calls because SHW can't handle their business properly.

  Business Response

  Date: 04/08/2025

  A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset with their claim determination and requested that our HVAC technician be sent back out again.The claims manager reviewed the consumers account. The consumer was informed that they will have the technician rescheduled to come back out at the earliest available appointment.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed the company on January 6, 2025. I asked to cancel our policy and no one responded. They continued to charge me and they are refusing to refund the last few months saying that they got my email but that I was supposed to call. They will not give any manager names out, they will not tell you how to contact anyone above them. Everyone is supposedly a manager and the person on the phone is the "only" person that can help. This company is deeply infiltrated with zero accountability around each employee. Even the emails they give go to a general customer service. No names. So frustrating!

  Business Response

  Date: 04/08/2025

  The consumer filed a complaint through the BBB due to issues with their warranty service. A claims manager attempted to reach out to the consumer to discuss their claim concerns to no avail. At the present time we request that the consumer contact ***** at extension 5100 or via email at ******************************** to discuss their claim concerns.
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this warranty since 2018 on two properties. I barely used it at all, and multiple times I had someone come I had to pay the ***** deductible and then they told me they were not approving the work. I called a few other times and was denied and the policy just was not helping me anymore. After all those years paying as a loyal customer they are charging me ***** EACH POLICY to cancel this is OUTRAGEOUS and I refuse to pay it. They also tried to KEEP me as a customer for over 30 minutes on the phone even though I kept asking them to cancel, so they offered to reduce my deductible to ***** and then finally to zero dollars if I kept the policies... but I still wanted to cancel then they told me ***** each policy and they refuse to waive it but they could waive a deductible??? This is the WORST COMPANY I have EVER used for anything in my life. I want my ****** refunded by this company.

  Business Response

  Date: 04/08/2025

  The consumer filed a complaint through the BBB due to issues with their warranty service. A claims manager attempted to reach out to the consumer to discuss their claim concerns to no avail. At the present time we request that the consumer contact ***** at extension 5100 or via email at ******************************** to discuss their claim concerns.
  

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23, 2024, I cancelled my 3 Home Warranty policies for 5-years, the details are as follows:The following polices were signed up on February 9, 2024 for 5 years.1. ******* ****************************************************************************. *******************************************************************************. ********* ***************************** ***** I only got the refund checks for the polices ******* and *********, this is after going back and forth with a customer service representative *** ***** ****************************** ********************* I still haven't received the refund check for the ******.For all the polices the Mailing Address or Billing address is ************************************* The other 2 are my rental homes in different city.The Tenant at ************************************************** Mailed the check to my home address.The Tenant at ************************************************** mentioned they didn't receive any mails on my name.(October 2024)I was expecting all the checks to come to my Home address.Anyways the refund check for the policy *************************************** has not been received.Attempts to email and call the customer support has resulted in no ************* is been 7 months and I still have not received the check Would like them to mail the refund check for the policy ****** to ************************************* That is it Thanks

  Business Response

  Date: 04/04/2025

  A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset stating that they never received their check. The claims manager reviewed the consumers account. The consumer was explained our terms and conditions. The consumer was informed that the check was mailed out to the property address unless a mailing address is provided. The claims manager informed the consumer that they will check with the bank and if the check has not been cashed a new check will be issued and mailed out.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $1260.00 for a three-year contract. It states that regardless of age of a home system Appliance they are covered as long as they are in good working condition at the time I purchase the plan and properly maintained this Samsung refrigerator was manufactured in January 2019. I can guarantee you that this refrigerator has not been working since the day it was manufactured. A service person was sent out on March 19 who diagnosed that the compressor is dying. Select Home Warranty had me call Samsung to see if warranty covers the part which it doesn’t. They have had me try to follow up to find out how much the cost of the part . Samsung would not share that information and the only way they will approve any coverage if indeed the part is covered by warranty which it isn’t is through an approved Samsung appliance repair company. I have spent an entire day trying to get my refrigerator fixed. Select home warranty is now telling me my refrigerator is too old to replace the compressor and offering me $175 to replace the compressor or get a new refrigerator. I’ve already paid $65 service fee, which should be the last amount I paid towards this repair according to what their documentation supports. They need to back up their plan that states age doesn’t matter, and replace my compressor.

  Business Response

  Date: 04/04/2025

  A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset with their claim determination. The claims manager reviewed the consumer’s account. The consumer was explained our terms and conditions. The consumer was informed that their claim is approved for their full policy allowance of $500 per section 10.1. The consumer was instructed to submit an invoice for reimbursement.