Customer ReviewsforAscena Retail Group, Inc.

I had three used merchandise credit giftcards ($232.87 worth in total) got frozen without giving me a reason. Reach out to their representatives many times, none of them actually help. They just kept telling me that their giftcard team will investigate it and email me back. They never. Last night, when I used another giftcard to make an online order, the system just took the rest of the balance without successfully submitting the order. How can Ann Taylor just took my money like that?

These Gift Cards are currently under review. If they are frozen, it is due to a concern with activity. If you would like to email us at ***************************************** with the purchase receipt and/or details of the original purchases of the Gift Cards, we would be happy to follow up further.

I was an appreciated customer and I am very respectful and polite person. But I was assaulted in the worse way by one of supervisors in the time of purchasing because my originality in the LOFT store 01420 08/01/23.

Hi ****! Your concerns were received in our corporate office and we are working with our internal teams to further review. We will make sure to follow up with you.Best,Corporate Customer *****************************/**********************

I paid off my balance in December, then I was charged a $2 finance charge after paying off the card. Think my balance was 0, I didnt bother looking at statements until May. In May the balance was over $200 from late fees on the $2 finance charge. I paid all but one late fee and closed my account then ANOTHER $2 finance charge showed up a week after I paid off the account THE SECOND TIME. I called customer service and was transferred to the wrong people then transferred to a manager who didnt answer my questions and hung up on me. This company is the absolute worst!

This concern involves a credit card account that is managed by ************* ****************** Ann Taylor/LOFT Corporate does not have access to credit card information as it is handled by the bank directly. BBB, please remove this review from our company profile to *************/Bread Financial. We would recommend the client reaching out again to the bank directly at ************.Sincerely,Corporate Client Contact Ann Taylor/LOFT

LANE BRYANT CREDIT CARD IS A TOTAL SCAM. OUTRAGEOUS LATE FEES. DO NOT GET A LANE BRYANT CREDIT CARD. PAID MY BALANCE IN FULL ASKED THEM TO CLOSE ACCOUNT. GOT ANOTHER BILL FOR $2 FOR AN UNDISCLOSED FEE. I AM ASSUMING IN ORDER TO BE ABLE TO GET ANOTHER LATE FEE PREDATORY LENDING PROMOTED BY LANE BRYANT

We are sorry for any disappointment with your Lane Bryant credit card ******. Please be aware, we do not have access to account concerns to research nor resolve through the general customer service number. The ********************** Credit Card is managed by ************* ***************** and you would need to connect with the bank directly in order to resolve any concerns with late fees. The number to contact them directly is ****************.

I want to warn people that LOFT (Ascena parent company) has absolutely NO ****************.They call themselves a service department but that is an oxymoron. I placed an order on 11/29/22. Today is 12/11/22 and I still have NOT received my order! I have made repeated attempts to ascertain the reason as to why it would take NINE days of processing. I was told that ALL the items I ordered are in stock. They obviously have been trained to say, "I would love to be able to help but you have to wait until the estimated delivery date comes, then if your package does not arrive to call back." When I ask what exactly that would accomplish as far as HAVING it on the expected date, they never say what they would do about it. I have also called **************** hoping to get somewhere with an agent on the phone, but it is always the same answer. When I placed the order the last date for expected delivery stated 12/09/22. Their lack of concern is astounding. This order was NOT a Christmas gift. It was for a birthday present. But never arrived in time. If you ask to speak to a supervisor, they tell you they are "in a meeting." Whether it is a Live Chat or a phone call to them. I have had at least 4-5 Live Chats and 3 phone calls with them. They deserve 0 Stars. Unfortunately, it's not an option. I will never purchase another item from any of their stores, LOFT Ann Taylor etc.

Hi ******! We are sorry to hear of the disappointment this client had in reference to an order delayed and subsequent discussions with LOFT customer service. Unfortunately, this order was delayed and did not meet our expected timeframe, except for one item that reflects delivery on 12/3/22. The remainder of the order delivered on 12/11 versus 12/9. Our call center agents are not able to explain why an order is in processing, visibility is only to when the item ships; therefore, we apologize that the issue wasnt escalated to a supervisor. As a courtesy for the disappointment, we have extended a $25 EGC to use towards a future online order. We hope this client will give us another opportunity soon. Sincerely,LOFT Corporate Client Contact

i am very disappointed with the service I received with my first order. I ordered a dress and they took the money out of my account and I never received the package. I called to check and they said it had been delivered, after looking around my house, i went online and saw it had been delivered to a house in ****** *****. I called them and told them they sent it to the wrong address and I was told there was nothing they could do about it.

Hi *****! We are unable to locate a contact and/or an order with your name and email address. At your convenience, can you reply with your Ann Taylor/LOFT Order # so we can further research. Or email us at ************************ Thanks!

I am very unhappy with them. 1st time I ordered from them and they canceled order and then I called and they reordered for me 2 days later. They took it out twice. Then one was refunded and I told them to cancel the second order because I needed it that weekend. They said they could not cancel it and I would have to return it. So I did and it took over 2 weeks to get the refund. It took a whole month for the entire thing. I am not happy and will not order again or give a friend a good review if ask

Hi *******! We are sorry for the delay in replying to this review. We are sorry your previous Online experience with Lane Bryant did not meet with your expectations. We have requested you receive additional follow up in the hopes that you will reconsider shopping with us in the future.

Ordered a dress for an event. It never came. When I contacted them it was out of stock but I was never notified or refunded. They only offered a store credit … for something I never received. I think they were planning on keeping my money and hoping I forgot about it. I was fooled a second time and ordered again (moths later). The dress arrived badly ripped across the chest. Again, they only want to give me credit AND they want me to pay for return shipping. The dress was super cheap quality. I don’t want anything else from them. Learn from my mistakes DO NOT ORDER FROM THIS COMPANY

Hi ******! We are truly sorry for the delay in responding to your review. As you are aware, the return was processed a while back, but we have refunded you the $7.95 for the return shipping fee. It is automatically deducted once the return is received. In the future, if you contact us at 1 800 *************** an agent would be happy to assist and resolve any order concerns, especially if the dress arrived in the condition you stated. We hope you will reconsider shopping with us in the future and have sent something to your email address to invite you back!