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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Auto Warranty Plans

Tulip Auto Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

This profile includes complaints for Tulip Auto Protection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tulip Auto Protection has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 15,2024 I **** ******* entered into a service vehicle contract with Tulip automotive. The service contract started August 15, 2024. I have been billed $158.33 on September 18, 2024 and when I needed to use the service contract I called the number listed for the company and the line is disconnected. I sent an email to the company and have yet to receive a response. I would like my vehicle repaired

      Business Response

      Date: 03/02/2025

      We sincerely apologize for your experience.  Our records indicate that you successfully contacted our customer service phone number on 9/20/24 after enrolling.  Upon changing our customer service phone number, we contacted you in October 2024, as well as collected your monthly payment which solidified the activation of your coverage.  Your contract booklet states that claims are to be paid by your Administrator and it provides you with the phone number to file claims. Tulip Automotive Protection is the seller of your policy and we do not handle repair claims.  We provide customers with any claims the proper phone number to contact for claims.  Please contact your Administrator listed in your booklet regarding claims or any use of your coverage.  For general inquiries you can contact Tulip Automotive Protection at ************.  Tulip Automotive Protection prides ourselves on customer satisfaction and transparency.  If you need any additional assistance, feel free to contact us.

    • Initial Complaint

      Date:09/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a warranty on my car never received any paperwork about anything. So I called and cancelled the policy. Now I've been trying to contact them all there numbers are out of service! I want my money back!

      Business Response

      Date: 09/27/2024

      We apologize about the nature of your inconvenience. We had attempted to reach out to you to resolve this issue to no avail. Please contact our customer service team, and we will do our best to resolve the issue.

    • Initial Complaint

      Date:02/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      STATED ORIGINALLY THEY WERE ***************. FOUND THEY WERE THEN ************************ AND THEN THEY TURNED OUT TO BE TULIP AUTO CARE.THE ENTIRE WARRANTY THING WAS A SHAM AND FRAUD. THEY SCREWED ME OUT OF 411.95.I CAN NOT CONTACT ANYONE TO ASSIST ME IN CANCELLING THIS FRAUD CONTRACT THAT I NEVER SIGNED AND DID NOT SEE UNTIL AFTER THESE "PEOPLE" WERE PAID MONIES.

      Business Response

      Date: 02/23/2024

      **************, 

      We would love to help resolve the issues at hand, however based on our call history you haven't answered our calls and you have requested that we do not reach out. As a result of this we have stopped reaching out as per your request. If you would like to work through this discrepancy, please feel free to send an email to **************************** We hope to hear from you soon so we can rectify the situation. 

      Thank you, 

      Tulip Customer Care

    • Initial Complaint

      Date:12/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 2023 I took this auto protection plan. I had 3 days too cancell which I did. The plan is to veg it does not say what is cover and what is not. To skectey on whats cover and not. Sence then they will not return the money they said they sent it was return but boy did I get their plan. Then I had to write a letter saying I didnt want it I did.You call they say we will sent it they never do.Two weeks go by call again oh we will send it over, and over.

      Business Response

      Date: 01/04/2024

      ***********************, 

      I want to thank you for taking the time to leave us a review. We appreciate the opportunity to help resolve your concerns. I feel we had a good conversation yesterday (1/4/24). I think the goals we set forth are very much achievable and I thank you for allowing me to assist you. 

      ********************;

      Customer Care.

    • Initial Complaint

      Date:10/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/21/23 No contract verbal agreement over phone. 30 days to cancel it with no questions asked. I called to cancel a week later they said ok then disconnected Called many times and I cant get any answer. Took ****** out of debit card. Then they took ****** out of my account within the month. I should be reimbursed cause I called to cancel policy within a week.

      Business Response

      Date: 11/07/2023

      **************, 

      Please allow me to start off by saying I understand your frustrations and it is our job to address those concerns. We are going to have someone reach out to address your concerns promptly. I will be having our compliance team review the calls you have made and any adjustments to our team as far as training/repercussions will be handle accordingly. 

       

      Thank you, 

      Tulip Customer Care 

    • Initial Complaint

      Date:10/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased service for my car in July 2023. I requested to cancel the service after 30 days for non-payment of repairs on my car. **************** asked me to send a copy of the dealer invoice via a text message. After I sent the text to them, they never reimbursed the money. I spoke with multiple representatives who promised to fix the issue. However, they continued to make false promises. I told them in September that I just needed to cancel the service/contract and they hanged up the phone.

      Business Response

      Date: 11/22/2023



       
      Thank you for reaching out again and giving us the opportunity to address your concerns. I have made a few attempts to reach you via email and by phone and have been unsuccessful. I would love to help you further; however, I would need a more effective way to reach you. Please check your email as I will be sending you over my contact information again so we can resolve your concerns. I look forward to speaking with you. 

      Tulip Customer Care

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an auto warranty on 10/17/22. Downpayment of $195. Payments of $182.33 were made from Nov 2022 -Mar 2023. I went for service on Feb 2023. That's when i was informed that my policy was not valid and no services would be covered. They informed the dealership that they would refund my money and that they could reissue me a policy. i politely declined another policy and they refuse to refund me. I have been calling customer care speaking with ********************* who keeps referring me to alternate numbers and pretending to handle the refund. He always end with "Let us issue you another policy". My response is "No, you didn't pay on the first policy, so why should i allow you to keep taking my money." **** is the ONLY live person that you can talk to. He puts me on hold until i disconnect the phone. This is a SCAM company.

      Business Response

      Date: 09/15/2023

       I am very sorry that this was you experience and will do my best to resolve your concern. First let me express that Tulip is the selling company and we are not responsible for any claims involving the underwriting administrator. We did however offer to make it up by offering to issue another policy with a higher level of coverage, which was declined originally due to cost. Any pro-rated refund requests would be required in writing. We will be more than happy to assist you further. 

       

      Tulip Customer Care

    Tulip Auto Protection is NOT a BBB Accredited Business.

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