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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Engine Parts

Kumar Bros USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engine Parts.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This a reproduction part not manufactured correctly have tryed to get resolution to no result, numerous contacts no answer no help

    Business Response

    Date: 04/23/2024

    Hello,

    The customer bought the item in December and contacted us in March. We only accept returns or exchanges within 30 days from the item is delivered. We have clearly mentioned this on our desricption.

    Thanks,

    ***

  • Initial Complaint

    Date:11/28/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased several parts from Kumar ***** All of the parts I have purchased have been incorrect or defective. I have had to file claims with Paypal to get refunds on two parts. They made me pay $100 shipping to return one piece just to receive a refund.

    Business Response

    Date: 12/16/2022

    Both the orders are refunded in full by PayPal. Since the dispute was opened with the financial institution the only way to get the refund was to return the package.

  • Initial Complaint

    Date:09/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pto shaft for a 8 n **** tractor and they sent the wrong one, the didnt have the correct one and didnt know when they would get one in their inventory, so they sent me a return label to send it back ,which I did ! They said I would get a refund . But I never did, I have texted *** several times and he said. He would take care of the problem! The last time was March 2021. All I want is my refund.

Kumar Bros USA LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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