ComplaintsforSharp Electronics Corp

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a microwave in August 2022. In mid-August 2023, the microwave stopped working and we made the initial call to get it repaired or replaced under the warranty. Sharp sent a contracted service technician was to our home on August 29, 2023. The service technician was unable to fix the microwave and put in the relevant documentation for us to receive a replacement from Sharp. We have since had communication with the service technician who assured us everything was taken care of on their end. We have yet to receive a replacement and have had multiple online and telephone conversations with Sharp costumer support, none of which have resulted in any information being shared or action. Each time it has ended with them putting in a request for additional information, which we have never gotten a follow up on. Our case number with sharp is *******

  Business response

  11/02/2023

  We will contact the customer to assist. 

  Customer response

  11/02/2023

  
  Complaint: 20804601
  
  I am rejecting this response because:  Sharp reached out to me to schedule a repair.  However, we have already completed this step and the repair technician already determined that it could not be fixed and that a new microwave was needed.  I do not wish to continue to prolong the process by scheduling further repair appointments when we have already determined a replacement is needed.  Additionally, this is a huge inconvenience as the appointment scheduled was for anytime during a weekday and would require me to take off work and lose income for a problem that should have already been addressed.
  
  
  
  Regards,
  
  ***************************

  Business response

  11/08/2023

  You were contacted on 11/2 and an exchange was accepted and processed. The tracking number is 801073380 and can be tracked here - ****************************

  Maersk will contact you once the unit arrives at the local terminal to arrange a delivery and installation appointment. 

  
  

• Initial Complaint

  10/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had the microwave drawer installed a bit over a year ago. Since I've received this microwave I've had issues after issues with this microwave. The first issue was with the microwave not starting and the drawer not closing properly. Technician came out and said something to do with the motherboard. A few months later, the same issue, this technician said something to do with a s**** I said it was convenient as the first technician cited the motherboard. Now, this issue was the drawer not closing properly and the control is coming apart on the left side. The technician came today and said it was broken from the left side and said that isn't covered. The microwave is used with normal use and if it can't withstand normal wear and tear then why make a product that is inefficient. The control panel is pushed in and out for use so it shouldn't break after a year. Plus I believe this control panel was changed on the first service call. As I previously stated to the customer service rep ******************************* I've had the previous version of the microwave for over 7 years and no issues with it. The technician came today and said there will be a charge of $400 to replace the control panel. I briefly spoke to ******* to let her know that I'm not paying for this as I know this microwave is deficient. She advised the technician to replace the broken control panel on the unit. I am now left with an inoperable microwave. This is no way to treat your customers! If you're selling top of the line products that should be matched with top of the line customer service.My question to you and **********************, why am I paying $400 for a microwave that has constant issues. I am kindly asking that you stand behind your product and have this microwave replaced. I am tired of reaching out to customer service every few months with an issue with this microwave. Information is below:Serial #: ****** Model # **********

  Business response

  11/01/2023

  The complaint has been forwarded to Sharp's ****** team. A member of their customer relations team will be contacting the customer. 

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I bought a microwave oven model smd3070 for $1600. Date of manufacture is Aug 2021. After a little over a year the microwave stopped working. I called sharp and they said it is out of warranty and they can’t help me. I tried to order 3 different parts and none of them worked. I was then told they don’t offer parts to repair the microwave. So now i have a $1600 microwave that is junk. Zero help from the manufacturer. I would like some customer support.

  Business response

  10/30/2023

  We will contact the customer to request additional information and proceed accordingly. 

• Initial Complaint

  08/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Magnetron has failed on unit. Warranty is 4 years. Sharp refuses to send the replacement part. Model SMD2470AHD Serial ******. Spoke with customer relations supervisor *******. ******* was not able to authorize the shipment of the part, still under warranty, without a technician visit that Sharp is not willing to pay for.

  Business response

  08/29/2023

  The magnetron part only is covered under warranty, not the labor. We are unable to send an internal part to a customer due to liability. We can send this part to a servicer of the customer's choice with an evaluation sent in. 

  Customer response

  08/29/2023

  
  Complaint: 20521297
  
  I am rejecting this response because:
  
  I am competent and have already purchased the part, replaced it and have a functioning microwave. Total was $60.61. Please reimburse this amount. 
  
  Regards,
  
  *******************

  Business response

  09/11/2023

  The reimbursement has been processed. We will contact the customer once check number is generated. 

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Sharp Microwave July 14 and the electronics such as clock and.timer setting is not qorking. Sent the company all information and no response.

  Business response

  08/04/2023

  We will contact the customer to assist. 

  Customer response

  08/04/2023

  Complaint: 20383909

  
  

  I am rejecting this response because:

  The business has said this before and in a call and then l dont hear from them.

  
  

  
  

  Regards,

  
  

  ***************************

• Initial Complaint

  05/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My Sharp drawer microwave is experiencing an intermittent problem. I have made several contacts with customer service and have provided the documentation required. When I called today they put me on hold then transferred me and then the new agent disconnected me in the middle of her welcome. It should not be this hard to get a microwave oven fixed under warranty. Case #*******

  Business response

  05/10/2023

  We do apologize about the inconvenience and will contact the customer to assist. 

  Customer response

  05/10/2023

  
  Complaint: 20022648
  
  I am rejecting this response because: the business still has not contacted me. I started this process weeks ago. I am contemplating reaching out to the headquarters in ***** at this point.
  
  
  
  Regards,
  
  *****************

  Business response

  05/22/2023

  An exchange has been processed. We will contact the customer to advise.

  Customer response

  05/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Sharp ** from Best Buy on 6-22-19 and an extended warranty for one year. The ** has since stopped working. When I call customer service they refuse to come out and fix the **. I spoke with ******* who was supposed to transfer me to supervisor ****** but I was hung up on. I called the corporate office, spoke with *****. I asked to file a complaint and to have my issue resolved. ************** transferred me back to the same customer service number I called the first time for assistance. I called back, spoke with ***** again who created case#******* and transferred me to ****************** who reports to be *****'s manager. She refuses to help saying that I need to speak with a different department and refuses to transfer me to her manager. I explain to her that I have done what I am supposed to do and that this they need to handle this at this point. ******* says that she is going to transfer me to a supervisor in the correct department after I ask to speak with her supervisor but she instead transfers me to Towarna who confirms that she is not a supervisor but will see if one is available. I have been on the phone with this company for over an hour and have yet to have my issue resolved. Someone needs to come fix my **. There is no reason that I should have to go through all this for a ** that isn't even 5 years old yet. This is absolutely absurd. How dare your company take consumers for granted and not provide products that can stand the test of time. Please send someone to fix my ** ASAP.

  Business response

  03/02/2023

  I do apologize about the experience. This model is a Hisense supported model. We will contact the customer to advise.

  Customer response

  03/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the response is acceptable only if Sharp provides information on how they plan to contact me and the date and time they plan to contact me. If the company does not provide this information, their response will not be considered satisfactory.

  Thanks,

   

  Kym Jackson 

  
  

  Customer response

  03/09/2023

  This is the second complaint I have filed regarding this issue. The first complaint number is #********. I have yet to speak with anyone from Sharp who can assist me. The previous complaint indicates that this is an issue with Hisense but I did not purchase a Hisense TV. I purchased a Sharp TV. If Hisense needs to fix my TV, then SHARP needs to contact Hisense and set up service for my TV. This is the only resolution that is acceptable. The next time I hear from SHARP, it needs to be an email to ******************* or response to this complaint scheduling an appointment to have my TV repaired.
  

  
  

  Business response

  03/09/2023

  We do apologize about this experience and any inconvenience. However, this is a Hisense supported model and will need to assist.

  We can reach out to the customer to advise once more.

  Customer response

  03/10/2023

  
  Complaint: 19520533
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  *******************************

  Customer response

  03/14/2023

  
  Complaint: 19520533
  
  I am rejecting this response because: The response that Sharp gave does not rectify my issue. Sharp has yet to give the response that they are scheduling a repair for my TV. Therefore, their response is being rejected.

  
  
  
  Regards,
  
  *******************************

  Business response

  03/14/2023

  This is a Hisense supported mode. The customer will need to contact ********************** for assistance. Hisense can be reached at ************ or the Hisense website. 

  Customer response

  03/15/2023

  
  Complaint: 19520533
  
  I am rejecting this response because: I purchased a Sharp TV not a Hisense TV. Sharp needs to contact Hisense and schedule a repair for my TV if Sharp wants Hisense to be responsible for the repair. The best day for repair for me would be on a Friday, scheduled within 7 week days of Sharp responding on BBBs website.
  
  
  
  Regards,
  
  *******************************

  Business response

  03/16/2023

  The television is a Hisense supported model. Hisense was contacted and confirmed they referred the customer a local servicer, as the unit is out of warranty. The customer will need to work with ********************** on the repair.

• Initial Complaint

  12/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 65 inch Sharp ******* (manufactured by Hisense) and have had nothing but issues. The ** turns on to show "Sharp *******" display, and turns right back off constantly. Have contacted Hisense, Roku, and Sharp about this issue and they consistently blame it on the other company and all I'm being told is to contact the other company. I have contacted these companies (Sharp, Hisense, Roku) many of times with no resolution. And now that the ** is out of warranty, they tell me there is nothing that can be done. I have seen at least 100 complaints about this same issue with the same ** and all companies refuse to fix the issue. This is a manufacture issue, not a customer related issue. The warranty being dead should have no play in this. Serial Number # *************** Model Number # ***********

  Business response

  12/20/2022

  The ** (LC-65Q7300U) that *************************** purchased was manufactured and sold by Hisense, presumptively through Hisense USA Corporation, a subsidiary of Hisense Corporation (collectively,Hisense). In July 2015, Sharp Corporation announced that it had agreed to enter into a trademark license agreement which would license the ********************** brand to be used by Hisense in connection with the manufacture and sale of consumer ** products in ********************************.  This transaction closed in January of 2016 and the deal was widely publicized. 

• Initial Complaint

  11/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought this sharp roku tv in April this year and I turn on tv it keep turn off and on pic down below but I want a other tv or a refund

  Business response

  11/30/2022

  We have attempted to contact the customer to assist with no response. Once we reach the customer, we will review.

  Customer response

  11/30/2022

  
  Complaint: 18440158
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ******************* i want them to call me tomorrow 

  Business response

  12/02/2022

  We will attempt to contact the customer to assist.

  Customer response

  12/02/2022

  
  Complaint: 18440158
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ******************* they not called me 

  Business response

  12/05/2022

  The customer has been contacted and voicemails have been left. An email has also been sent to ******************** advising to call ************ at his convenience.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought the most expensive sharp box microwave in July of 2021. It sat on our floor while we were remodeling our kitchen until late October 2021 when we began using it. In August of 2022 the control panel failed the first time. We tried, like with a computer, turning off the unit, unplugging it etc. It resolved the problem. But only temporarily. Since then we've tried continuing to turn breaker off. We have gone several months now, since August, without a microwave that really works. It failed first before warranty was up. We've finally run out of patience with it. Sharpe says its 5 months out of warranty and their shoddy product is not our responsibility. I would not recommend this box microwave to anyone. But now that we have it I'd like it repaired. Just to have the thing diagnosed will cost $90 for the repairman to walk in the door. And if the mother board needs replacing? I suppose we are just out another grand? Not pleased.

  Business response

  11/16/2022

  The unit comes with a one year manufacture warranty. As a courtesy, we will contact the customer to assist with repair.

  Customer response

  11/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming the business pays at least 1/2 the repair. We are told multiple fixes are needed and it will cost more than 600.  It worked fine for first 10 months and then started turning itself on not responding to commands from control pad. Things like that. So for control panel and motherboard to fail in 10 months seems an issue. And yes. I am counting from when we put it in and actually started using it. 
  
  Kind Regards,
  
  ***** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩